Not covered by the warranty: after the warranty expires or man-made damage occurs, the maintenance cost shall be determined according to the test results, which shall be subject to the notice in the service.
Payment methods supported by customer service center: cash, Alipay and WeChat are supported, and credit cards or other payment methods are not supported. The maintenance fee needs to be paid in one lump sum, and installment payment is not supported.
Note: There is no charge when the products are tested by the service center to meet the warranty conditions. If they do not meet the warranty, there will be labor costs. The charging standard is 50 yuan/Taiwan equipment.
Tips:
① Registered vivo members can enjoy the right of "free of labor costs" when it is not necessary to disassemble the machine for maintenance;
② During the monthly member's day activities, if you personally send the products to the store for maintenance, you can enjoy the welfare of "free of labor costs";
③ For users who only replace batteries, the activity of enjoying "free labor fee" is being carried out.
Disassembly-free maintenance: cleaning, dust removal, disinfection, memory cleaning, upgrading, data backup, testing, setting adjustment, reinstall the system, factory setting restoration, etc.
Disassembly and maintenance: replacement of accessories, disassembly and cleaning, reassembly, battery activation, etc.
To apply for vivo membership: You can enter the "vivo official website /vivo Mall" app, register your vivo account with your mobile phone number and become a vivo member. The VIP card of vivo experience center needs to go to the experience store, and it is recommended to consult the staff for specific matters.
You can go to the "vivo official website /vivo Mall" APP-My After-sales Service-Experience Store or click on the webpage link to inquire about the addresses of experience stores all over the country.
Address of customer service center: Go to vivo official website /vivo Mall APP-My-Service outlets/After-sales outlets-select provinces and cities to inquire about the address of customer service center.
Tips: It is recommended to bring relevant purchase vouchers (such as purchase invoices/warranty cards/ID cards) when you go, and call the service center staff in advance to ensure that the staff will go again during normal working hours, avoid running empty, and pay attention to safety on the way back and forth.