Even though we are experiencing the cold winter in the auto market, many auto companies have donated materials and contributed their strength. But at the same time, there is also such a company, which not only contributes to the first-line materials, but also provides the warmest care for consumers and dealer partners. Yes, this is the Volvo car that insists on "safety" and "health". Let's see what they did.
Special funds to support vaccine research and development
Recently, Volvo Car (Asia Pacific) Holdings Co., Ltd. announced that it will set up a special fund to fight against novel coronavirus through the Shanghai Medical and Health Development Foundation. The first donation of 6,543,800 yuan will be used to support novel coronavirus's pathogenesis, clinical treatment research, vaccine research and development and related drug research, so as to make efforts to fundamentally prevent the spread of the virus.
At the same time, Volvo Car announced that it will also donate 6,543,800 yuan of medical emergency materials and equipment to Shanghai Public Health Clinical Center and some Shanghai 3A hospitals for epidemic prevention and control. Both donations will be provided by the special fund for epidemic prevention and control of Volvo Cars and Li Shufu Public Welfare Foundation.
All the special funds donated by Volvo Cars will be used by Shanghai Public Health Clinical Center to analyze the pathogenic mechanism and structure of novel coronavirus (20 19-nCoV), develop mRNA vaccine, and produce and prepare related drugs. This donation will play an important role in improving the level of scientific research and clinical transformation of new viruses, rapidly promoting vaccine research and development, and finally curbing the development of the epidemic in the country and even the world.
Provide customers with a number of intimate services.
At the critical moment of fighting the epidemic, Volvo Cars provided a number of services for our customers, including: first, providing free door-to-door pick-up and delivery services within 20 kilometers for all Volvo car owners; 2. Before April 30th, provide free road rescue for all Volvo vehicles in Hubei Province; Third, the owner of the extended warranty products for the original factory shall enjoy the extended warranty rights until April 30th. 4. During the epidemic, Volvo car dealers promised to disinfect the room regularly every day, and the staff wore masks to provide users with a safe service environment. These measures will ensure the smooth operation of Volvo's sales and after-sales service channels and continue to provide services to car owners.
These measures not only provide customers in Hubei Province with the confidence to escort, but also provide many conveniences for Volvo car owners across the country. The service of picking up and delivering the car allows the owner to safely hand over the car to the store, and there is no need to run around unnecessarily for maintenance. The extension of the warranty right is also a more practical concern.
Various policies to reduce the pressure on dealers
As we all know, the outbreak of epidemic not only threatens everyone's health, but also has a great impact on social and economic development. In recent years, the automobile market has been in a relatively depressed state, which now poses a severe test to dealers' stores. It is difficult to finalize new orders and deliver old orders, and the pressure on dealers is enormous.
In order to reduce the pressure on dealers, Volvo recently launched a number of dealer care policies, including not setting February sales targets, directly granting personnel subsidies to dealer employees, and giving special support to a number of business projects. At the same time, considering that the income of dealer staff may be affected by the epidemic, in order to alleviate the financial pressure of dealers, Volvo Cars directly provided the dealer staff with personnel subsidies totaling more than10 million yuan. These measures will undoubtedly bring the most pragmatic and powerful support to dealers in the cold winter of the epidemic and effectively reduce their operating pressure.
In addition, Volvo also helps dealers in all aspects, including stepping up negotiations with banks to reduce the repayment risk caused by the small number of dealers; For newly authorized 4S stores under construction and other projects, the exemption period will be extended on the basis of the agreed opening date; Suspend on-site inspection projects such as dealer standards Audit; Suspend face-to-face courses and in-store tutoring, strengthen the online course content of dealer employees and improve their skills online; Strengthen the investment and support of recent online marketing.
Volvo predicted the impact on the business at the first time, launched the dealer care policy in time, and became the first car company in the auto market to reduce the burden on dealers.
At the critical moment of fighting the epidemic, Volvo Cars' sense of social responsibility is not only to lend a helping hand to provide materials, but also to take care of society, users and even dealers in an all-round way. Facing the epidemic, every member of society is a participant. We believe that with the follow-up efforts of Qixin, the epidemic can get out of the haze faster.
(Part of the information comes from the Internet)
This article comes from car home, the author of the car manufacturer, and does not represent car home's position.