123 19 is an urban construction service hotline, which is a special telephone number for public welfare services in the national construction industry determined by the Ministry of Construction and the Ministry of Information Industry, covering public transportation, water supply, gas, heating, illegal buildings and other aspects.
The main function of 123 19 is to receive industry complaints, consultation, suggestions and maintenance services. Among them, real estate includes: construction land, collective land, real estate development, real estate evaluation, real estate surveying and mapping, real estate brokerage, real estate property rights, pre-sale of commercial housing, sale of stock houses, housing rental market, lease management of public housing, poverty alleviation of low-rent housing, housing maintenance, community management, work of industry committees, maintenance funds, illegal construction, housing reform, renovation of old houses, house demolition, private property and geology.
Extended data
Processing flow of 123 19:
1. Urban Construction 123 19 service hotline classifies and registers all kinds of calls received by citizens. For complaints, repairs and services, the receptionist shall notify the relevant departments and units to further implement the treatment according to the actual situation, and after the reply results are implemented, the receptionist shall call the public for a return visit.
Second, after the relevant units or responsible departments and units receive the business form forwarded by the urban construction 123 19 service hotline, they should reply to the caller in time according to the specified time and the requirements of the caller, and reply to the urban construction 123 19 service hotline.
3. Urban Construction 123 19 service hotline gives a clear answer to every call from the public. Give an immediate reply to consultation, inquiry and other service matters; For information that can't be answered immediately, wait for a clear result before replying. Complaints, services, repair services, urban construction hotline 123 19, after being handled by relevant departments and units, will pay a return visit to the respondents.
Baidu Encyclopedia-123 19