The medical insurance inquiry balance shows external service exceptions as follows: 1. Network failure: the remote medical insurance call center needs to connect to the medical insurance system through the network. If the network fails, it will not be able to access the medical insurance system normally, resulting in service abnormalities; 2. Server failure: the remote medical insurance calling center

It needs to be connected to the server of the medical insurance system. If the server fails, the service cannot be provided, resulting in abnormal service; 3. System maintenance: The medical insurance system requires regular maintenance and upgrades. If the system is being maintained, it may cause the remote medical insurance call center to be unable to access medical insurance normally.

System, service exception occurred.

The method for querying medical insurance and social security payment records is as follows: 1. After opening WeChat, click on the My Select Payment option; click on the icon of city services; click on the icon of the electronic social security card; after entering, select the option of Comprehensive Social Security Inquiry; select the item to be queried.

For example, click on Pension Insurance Query; after entering, you can query social security payment records; 2. Go to the Social Security Center to query.

Bring your ID card and social security card to the local social security center or labor and social security department for consultation.

Generally speaking, you can easily inquire about social security payment status by going to the social security department at the district or county level.

If you want to print social security details, you need to bring your ID card, social security card, and personal rights inquiry application form to the lobby of the Social Security Bureau where the social security payment is made to print it.

To sum up, if the electronic medical insurance card balance query shows that the external business is abnormal, please try again later. It is usually a system problem. It is recommended to try again later, or consult customer service for confirmation.

Legal basis: Article 2 of the "Social Insurance Law of the People's Republic of China" The state establishes basic pension insurance, basic medical insurance, work-related injury insurance, unemployment insurance, maternity insurance and other social insurance systems to protect citizens in the event of old age, illness, work-related injury,

The right to obtain material assistance from the state and society in accordance with the law in cases of unemployment, childbirth, etc.

Article 26 The treatment standards of basic medical insurance for employees, new rural cooperative medical insurance and basic medical insurance for urban residents shall be implemented in accordance with national regulations.

Article 28 Medical expenses that comply with the basic medical insurance drug catalog, diagnosis and treatment items, medical service facility standards, and emergency and rescue expenses shall be paid from the basic medical insurance fund in accordance with national regulations.