According to the background statistics of black cat complaints, from June 65438+1 October1in 2020 to June 65438+1October 3 1 in 2026, Guangfa Fund * * * received five user complaints. The main complaint is that it is difficult to close the account and the notice of deduction is not in place.
Some users responded: "I want to untie my bank card, because I don't want to use GF Fund products any more. Found that it can't be untied, can't be deleted, and it's too overlord clause. My account has no funds, no balance, no transactions in transit, etc. Calling customer service is also looking for various reasons to embarrass customers. Now that COVID-19 is in an extraordinary period, there is no need to ask customers to print and then hand-write any application. Insist on immediately unbinding the bank card and canceling the account. "
Some users said: "I want to buy a fund when downloading the Guangfa Fund, but I don't want to buy it after the registration is completed, because the bank card is not at ease. When I tried to unbind, I found that I couldn't release it. I have to release it before I feel at ease. If it is stolen, who will be responsible! "
In the face of complaints, the response rate and completion rate of relevant complaints of Guangfa Fund are 100%, with a serious attitude and positive feedback.