12329 housing provident fund hotline service mainly includes:
1, 24-hour automatic voice service
Self-service voice service includes: personal loan inquiry and monthly repayment reservation under free repayment mode, housing provident fund account inquiry, self-service policy consultation service, etc.
The time of self-service voice service is 7*24 hours (365 days a year).
2. Manual consulting service
Provide services such as policy interpretation, business consultation and service complaint acceptance. About deposit, withdrawal, transfer, loan and other housing provident fund business.
The time of manual consultation service is from 8: 00 to 22: 00 every day from Monday to Sunday, except for non-working hours in the holiday arrangements announced by the state.
trait
1, universal, urban workers, regardless of the nature of their work units, family income and whether they have housing, must pay the housing provident fund in accordance with the provisions of the Regulations.
2, mandatory (policy), the unit does not apply for housing provident fund deposit registration or does not set up housing provident fund accounts for its employees, the housing provident fund management center has the right to order it to handle within a time limit, overdue, according to the relevant provisions of the "Regulations" for punishment, and may apply to the people's court for compulsory execution.
3, welfare, in addition to the housing provident fund paid by employees, the unit has to pay a certain amount for employees, and the interest rate of housing provident fund loans is lower than that of commercial loans.
4. Repayment: the employee retires, resigns, or completely loses the ability to work and terminates the labor relationship with the unit, and the household registration moves out or settles abroad. The paid housing provident fund will be returned to individual employees.