0 1 under the correct leadership of the bank, based on the actual situation of the post, we played the role of personal business consultant of the bank, wholeheartedly served customers, expanded the marketing business of the bank, successfully completed the work tasks, achieved necessary results and obtained customer satisfaction. My work status is summarized as follows:
First, study hard to improve business level and work skills.
As a bank personal business consultant, I realize that the continuous development and business innovation of the financial industry put forward higher requirements for bank personal business consultants, so I must study hard to improve my business level and work skills to meet the needs of work. To this end, I participated in the relevant business training organized by the superior organization with my heart, and carefully studied the bank business operation process, relevant systems, knowledge of capital market, knowledge of bank wealth management products and skills of how to communicate with customers, so that when customers ask questions about marketing products and other related issues, they can quickly and correctly answer customers' questions, bring customers suggestions and handling methods, and build a bridge of communication with customers with their own professional knowledge to promote the development of personal business of banks.
Second, be meticulous and strive to provide good service.
As a personal business consultant of a bank, it is necessary to expand the sales of bank wealth management products through excellent service to customers. On the basis of fully mastering the knowledge of banking business and banking products, fully understand the basic situation of customers and strive to do a good job of service according to the characteristics of different customers. Because I have mastered the basic situation of customers and understood their personality characteristics and hobbies, I will call customers who may be interested in products as soon as possible according to the characteristics of new products, so as to have a targeted marketing work and bring differentiated and personalized services to customers. I am meticulous and strive to do a good job in service, which is not only efficient, but also won a large number of loyal customers for the bank, created considerable economic benefits and won heartfelt praise from customers.
Third, sincere service and good lobby management.
I sincerely serve and strive to do a good job in lobby management. First, always leave work early, clean up the lobby, tidy up the sofas and chairs in the lobby, and keep the lobby clean and tidy at all times, giving customers a sense of courtesy and elegance. The second is to serve customers with a smile, so that customers can feel cordial, happy and satisfied with their voices, feelings and behaviors. I serve every customer well in my daily work, including filling in individual items and consulting matters, and actively establishing good emotional relations with customers. In the process of deposit and withdrawal, some users can't write vouchers, so I take the initiative to help, teaching one by one, several times at a time, until the church.
Although I have completed the task and achieved good results, I can't be satisfied with it. In the new year, I will study harder, innovate the working methods and service forms of personal business consultants in banks, strive to create excellent performance and make efforts and contributions to the development of banks.
Over the past year, I have been in charge of and coordinated with many stock rooms, with a wide range of work, heavy tasks and great responsibilities. Because I correctly understood the work arrangement of my superiors, resolutely implemented the national financial policies and the rules and regulations of the sub-branches, fulfilled the duties of administrative posts and professional and technical posts, exerted my leadership, management and organization and coordination abilities, fully mobilized the enthusiasm of employees, and successfully completed the task of managing and coordinating the stock room throughout the year. The following is a summary of my personal work.
First of all, in terms of ideas
Enhance the awareness of accepting supervision and abide by democratic centralism; Exercising power according to law, not abusing power or neglecting duty; Honest and honest; Manage spouses, children and staff around them, and do not allow them to use their influence for personal gain; Fair and decent employment, no nepotism, graft; Work hard, not extravagance and waste, and be greedy for enjoyment; Be pragmatic for the people, do not resort to deceit, and compete for profits with the people. Keep close contact with the masses and strive to realize, safeguard and develop the fundamental interests of the people.
I firmly establish a correct view of power, status and interests, establish the idea of serving the people, take the satisfaction and dissatisfaction of the masses as the starting point and the end result of my work, strive to do practical things and do good things for the masses, adhere to the principles of openness, equality, competition and merit-based selection and appointment of cadres, promote the reform of the employment mechanism of sub-branches, and gradually move toward the legal track. Strictly implement various rules and regulations. I set an example, be strict, adhere to the system of employing people and managing people, guide and educate employees to consciously implement various rules and regulations of the branch, and establish a good fashion of loving their families and jobs.
Second, in terms of work.
I have clear working ideas, planning, forward-looking and leading; Pioneering and enterprising, often putting forward reasonable suggestions and being adopted, completing heavy work tasks and other tasks assigned by leaders; Pay attention to working methods and have high efficiency; Can finish the work assigned by the leaders on time or ahead of schedule, with outstanding achievements and good results.
In terms of foreign exchange management, on the basis of investigation and study, I analyzed the problems of more foreign trade companies, a substantial increase in foreign exchange receipts, a large export volume, a small foreign exchange receipts and a low write-off rate, and put forward suggestions on strengthening the management of foreign exchange receipt write-off and preventing the risk of export foreign exchange receipt write-off from the source. Take measures of different treatment, classified management, and keeping pressure, and strengthen the management of verification forms. And organized a questionnaire survey on the foreign exchange demand of some foreign trade enterprises, and put forward six window guidance opinions to the designated foreign exchange banks in the jurisdiction. In addition, it also organized an investigation on the operation of some private enterprises, analyzed the problems existing in their operation, and put forward some measures to strengthen the management of verification of export proceeds of private foreign trade enterprises. So as to promote the virtuous circle of foreign trade enterprises' foreign exchange collection, export, foreign exchange collection and verification.
Third, in terms of ability.
Familiar with and master the national financial policies and regulations, and can be implemented in combination with the actual situation; Better coordinate all aspects of the relationship, fully mobilize the enthusiasm of employees, and complete complex tasks; Strong writing skills, high writing level and strong oral expression ability; High level of cultural knowledge, strong level of professional theory, with the basic skills needed for their jobs; Be able to find problems through investigation, sum up experience and make suggestions, and have the ability to handle and solve problems independently; Rich work experience and wide knowledge.
Fourth, in terms of personal character.
I am enterprising, responsible, enterprising and devoted to my work; Serious work, positive attitude, firm attitude, courage to shoulder heavy burdens, dare to take responsibility, regardless of personal gains and losses; Diligence, earnestness and hard work; Never be late or leave early for no reason. Over the past year, I have basically no work leave, and I have been on duty and worked overtime more often on holidays. I insist on participating in overtime work in the business department at the end of each month, coordinating related work and reviewing related reports.
In the coming year, I will not relax. I will only work harder, sum up my shortcomings and advantages in the past year, and figure out how to work in the new year in order to work better and do better.
In order to satisfy customers first, I not only get ready to open the door on time before going to work every day and provide full service, but also often sacrifice my personal rest time to deal with various businesses of the unit and actively promote our products to customers, such as funds, government bonds and insurance. And make the explanation concise and easy to understand, so that customers can understand and accept our products in the shortest time. For high-quality customers, I basically stand and serve, greet them when they come, and send them when they leave.
In addition, I patiently and meticulously explained personal financial services such as personal savings business, personal consumption loans, personal housing loans, and personal e-banking, which were well received by customers. Received verbal praise from customers for more than 20 times, without receiving a customer complaint, and was praised by unit leaders for many times.
I always adhere to the principle of "work first", conscientiously implement all the rules and regulations in the hospital, be conscientious and work hard, always spur and improve myself with the service concept of innovative service and lasting service, and strive to provide standardized and high-quality services for depositors with the purpose of customer satisfaction. Today, I am concerned about the quality training of employees in Tong Yuan Branch. I study business skills hard, and on the basis of mastering the original business process, I study new business seriously and actively, especially personal gold business. At work, he can always think about what customers think, worry about what customers are anxious about, and give customers the most satisfactory service. The annual business is handled quickly and accurately, and the business volume has been in the forefront of the hospital, with an average monthly business volume of 4,500. For example, in the second quarter, I opened a wealth management account with an amount of1million, and organized other banks to deposit more than 800,000 yuan. I have been in charge of business since xxxx. In the case of a serious shortage of staff in the savings office, I took the initiative to share the worries for the leaders, regardless of personal gains and losses, giving up long breaks and working overtime in the office, which played a correct role in the work.
Based on the service concept of being responsible to users, after a year of hard work, study and practice, I won the honorary title of Best Supervisor of Nan 'an Sub-branch twice in the second quarter of this year, and won the Best Accounting Quality Award of the Branch twice, ranking third in the city in the second quarter. These honors and achievements can not be achieved without the training of leaders of expense banks and savings offices and the concern of colleagues.
I keep learning at work. While learning business skills, we also pay attention to improving our own quality to meet the needs of financial modernization. Recharge yourself after work and try to learn computer skills by yourself.
Through these years' work, I have improved my comprehensive quality and exercised more maturely. In the future work, I will continue to be a master, be conscientious, work hard, love my job, learn from each other's strengths, and make my modest contribution to the development of the institute as always.
My work slogan is: provide better service to customers and implement quality service!