How to improve the quality awareness of front-line employees and the quality awareness of employees are the root of all quality problems and the bottleneck of quality improvement. How to improve the quality awareness of employees has a long way to go, and quality is very important. So how to improve the quality awareness of front-line employees?
How to improve the quality awareness of front-line employees 1 1 Make clear the performance of quality objectives and indicators to employees through kanban at the scene, and indicators can be selected from poor projects and poor working procedures (customers) to make employees have a clear understanding of quality objectives;
2. Review the defective products of the previous day in front of the defective product booth every afternoon, and constantly strengthen the consciousness and behavior of "three noes-no receiving, no manufacturing, no outflow";
3. Regularly produce video cases of adverse effects and complaints of post-process, customers or markets, and play them to employees to continuously cultivate their customer awareness orientation;
Fourth, carry out quality appraisal activities such as line body, bad projects between teams and groups, and bad outflow among individuals to enhance employees' quality control and improvement awareness;
5. Encourage on-site employees to continuously improve quality problems, publish the results on formal occasions, give reasonable rewards, and stimulate the enthusiasm of employees for quality improvement;
Six, in the assessment, in addition to the assessment line, whether it has reached the quality goal of the team, it is also very important to assess whether the front-line employees operate according to the operating standards, which requires daily inspection;
How to improve the quality awareness of front-line employees 2 1, quality awareness education is always unremitting.
Only when the leadership of the company begins to attach importance to quality can employees attach importance to quality. The basis of quality work is the eight principles of quality management, which depends on quality consciousness. The leadership should plan and participate in the education of employees' quality awareness, and express the importance of quality to employees. When employees think quality is very important, they will make every effort to ensure quality.
Through quality cases, such as Haier's refrigerator door smashing incident, Toyota's lean manufacturing and so on. And the concrete implementation of quality management documents in daily work, so that employees can understand how to meet customer requirements (quality is defined as meeting requirements) and establish the consciousness of "quality is the life of an enterprise" and "quality first".
Everyone is equal before quality.
Quality management system documents are the refinement and sublimation of long-term quality management experience and effective management methods. There must be rules to follow, principles to follow, quality first, and sufficient authorization to ensure it.
But for new problems and new things, there is no ready-made program document guidance, which needs quality awareness to guide.
For example, it is difficult to have a good finished product if you buy bad materials; Failure to follow the standard operation method will increase the defective rate; There are many defective products, low efficiency and frequent rework; Machines, tools and molds can't produce good products if they are not maintained at ordinary times and work in spite of illness.
3. Adhere to the principle of supervision and assessment.
Quality measurement can not only provide some important information for employees to complete their work, but also make employees always keep a keen sense of quality. For example, in the OEM manufacturing process of PCB, by counting the defective rate data in the production process of mounting section and assembly section, if any abnormality is found, it will be immediately fed back to the relevant employees and the actual defective products will be shown to him. If conditions permit, he will even be allowed to repair it himself.
In this way, employees can know their mistakes at any time and correct them immediately, thus improving quality. It can also be extended to various quality management data trend charts to control the quality level in different periods, make it within a reasonable range and continuously improve.
Deming pointed out that the quota focuses on quantity, not quality, and the piece-rate system encourages the manufacture of defective products. We should carefully choose the standards of supervision and evaluation, and we should not just look at the output and ignore the quality standards.
4. Establishment and implementation of positive incentive mechanism
Recognition and reward is the recognition of employees' excellent work performance. Through such a positive incentive mechanism, employees' enthusiasm for quality work and quality awareness will be greatly improved.
Drucker once said: employees will decide their behavior according to the input of incentives. When we start to motivate employees who have excellent performance in quality, it will undoubtedly bring good results to improve employees' quality awareness.
By establishing a fund pool for quality awards, employees' work quality can be assessed on a monthly/quarterly/annual basis, and employees with good quality awareness can be rewarded or on business trips; Employees who dare to adhere to principles and have outstanding performance in quality management can be promoted or rewarded;
Deduct points from quality responsibility assessment, enter the quality reward fund, increase the rewards of individuals and teams who have contributed to quality, and "one plus one MINUS one" to enable employees to form correct quality awareness values.
The improvement of quality consciousness is a repeated process from education to education. Its purpose is to get rid of three common bad ideas, that is, "almost" will make you miss success, "inevitable mistakes" will make "zero defect" a bubble, "none of my business!" Will make total quality management a slogan.
Because once there is the first sign of this idea, talking about quality consciousness will become empty talk, the established quality consciousness will suddenly fail, and the decline of product quality will become inevitable.
To sum up, the road of quality management needs the top management of enterprises to create; Enterprises need to constantly improve the quality awareness of employees and adhere to the spiral upward mode of PDCA cycle; It is necessary to do management innovation, change constantly, and cultivate the soul of employees' quality consciousness.
With the improvement of employees' quality awareness, the incidence of quality problems can be greatly reduced and the quality of products can be guaranteed. I believe that through our efforts, enterprises will gain a firm foothold in the market, survive and grow. With the development of enterprises, employees get rewards and form a benign interaction.
How to improve the quality awareness of front-line employees III. First, make a good entrance and improve the quality of employees
The importance of knowledge is irreplaceable. People in important positions (positions that directly affect the quality of products) should have certain requirements and knowledge at the cultural level, and their understanding ability and acceptance ability are relatively stronger, so it is relatively easier to improve their quality awareness.
Second, strengthen staff training and adopt "three major steps"
1, do a good job in training new employees and lay a good foundation.
In recent years, the mobility of workshop employees has gradually increased, and new employees are constantly introduced every year. Most of them are fresh graduates and have no practical experience. Facing these new employees, training is very important. There is a saying that it is much easier to cultivate a good habit than to correct a bad one. New employee training should also be divided into the following "three stages":
First of all, new employees should be trained in awareness and professional knowledge before taking up their posts. New employees have not engaged in relevant work, and their awareness of air conditioning processing is low. Before taking up their posts, they should be trained in relevant knowledge, such as the basic knowledge of household air conditioners, the importance of quality, the relevant standards of products, and relevant laws and regulations.
Secondly, standardized operation training is a key step. Our current operation training is a mode of "master with apprentice", so the importance of master is self-evident, which directly affects the learning quality and progress of apprentice. Therefore, the master should choose the employees with the strongest operation skills and the most standardized operation, so that new employees can form good habits from the beginning and then gradually influence other old employees.
Finally, it is to deepen the consolidation stage. After a period of internship, new employees have a certain understanding of air conditioning processing, and theoretical training combined with production practice can make it easier for new employees to understand.
2, pay special attention to the quality training assessment, improve the attention of employees.
In the past, there was a lot of employee training, but the training effect was often not good and the impact on employees was small. The main reason is that some employees do not attach importance to learning, and learning becomes a mere formality. Chatting and sleeping occur from time to time during study. We can encourage employees to concentrate, listen carefully and take notes through training and assessment. Then, the employees who fail the examination will be retrained, and those who fail will be dismissed. In this way, employees can pay more attention to training and strengthen the training effect.
Instilling quality awareness before and after work is a long-term training method.
The team leader is the most basic manager of the production workshop and spends most of his time in the production line. They can find many irregular behaviors. Inform employees before or after work to make them understand the harmfulness of this behavior and prevent similar behaviors from happening again. Employees should also be informed of the quality of products in a timely manner. When unqualified products appear, employees may put forward many phenomena or good suggestions that managers don't know, which will help to analyze the problems and take corresponding measures, and at the same time enhance the enthusiasm of employees to participate in quality management.
Third, it is the key for managers to strengthen quality awareness.
"There are no unqualified employees, only unqualified managers." This sentence shows the importance of manager's consciousness. Grass-roots managers are the guides of production teams, and employees obey the instructions of managers. If we turn a blind eye to some violations and don't stop and correct them, employees' quality awareness will gradually fade and violations will increase.
Fourth, strengthen quality evaluation and establish quality incentive mechanism.
What embodies the importance of quality? In the period of market economy, perhaps the role of economic leverage is more advantageous. Strengthen quality assessment and increase rewards and punishments. For employees with good work quality, they should be rewarded with great fanfare; Employees with poor work quality will naturally be punished. If there is no difference between doing well and not doing well, or the gap is too small, it will not reflect the importance of quality and enhance the attention of employees. Good opinions or suggestions should be given material and spiritual incentives to fully mobilize the enthusiasm of employees, truly realize full participation in quality management, and further improve quality awareness.
Quality determines the brand, the brand determines the development prospect of the enterprise, and the quality consciousness of employees determines the product quality. Therefore, it will be an important and long-term work to change and improve the quality consciousness of employees.