Business etiquette is an art in people's business dealings

For example, getting a duplicate business card:

To ask for a business card, you can take it and give it to They make a good impression

There are four conventional ways to obtain a copy of the business card

1. "Securities Exchange Act." Give the first one, push forward

2, stimulate the general method.

3 Modesty Law. How to ask for your opinion later, and humble attention to an object such as a woman's face

4 Equality Act". How can I contact you.

The art of using communication tools:

There are rules to pay attention to in business dealings. As the saying goes, there is no rule. For example, when using mobile phones, you should pay attention to business transactions: do not ring, do not listen, do not go out and answer people and turn off their mobile phones. , so that you won't feel that you are half-hearted when dealing with people. Migrant workers, we want to call the difference

The purpose of business etiquette is threefold: < /p>

Improve yourself, Bill Gates said: "The competition of enterprises is the competition of staff, and then the competition of enterprises is the corporate image. Education reflects the details, and the details show the quality."

Second, entertainment that facilitates our personal contact. We will meet different people in our business communication. It is important to pay attention to the art of interacting with different people, such as the art of praising people, or even bragging, otherwise it will make people uncomfortable.

Third, it helps maintain corporate image. The personal representative of the overall business dealings, the corporate image represented, and the personal behavior are the typical personal images of the corporate advertising body. Every move, every word, every action, silence is better than sound.

Business dealings are superficial, but basic interpersonal interactions, so we define the art of business etiquette communication for business personnel. People have different understandings of etiquette. Some people say that it is a kind of moral cultivation. Some people say that a ritual is a formal beauty ritual, and some people say that etiquette is a custom. The vulgar secularization of ceremony. The operability of business etiquette, what should I do and what should I not do? For example: Business etiquette of telling a break to take a break. We all know that guests need seats, but we don’t know which one is Theravada Buddhism. It may not be important under normal circumstances, but we must pay attention to foreign affairs activities and business negotiations. In addition, you should also pay attention to what the other party says. Under normal circumstances, you cannot say "do you know?" I know, I’m telling you how to tell someone the price of wine politely and be careful when communicating in an art that makes the host happy without being embarrassed.

Aristotle, if a person is not in contact with others or is not a god, or a beast, it means no. Here, we discuss a question, what does the work ability of business people include?

The work ability of business people includes:

Business ability is only the basic ability, there is no business that cannot be done well Work, but only business ability, not necessarily good work. From the field of public relations and communication, but also has communication skills. A sustainable development capability known as communicative competence. Communicative skills have nothing to do with some vulgar relationships, but deal with norms and manage interpersonal relationships. It is called the "dual identity" that modern business and interpersonal skills must possess. At the beginning of the last century, there was a school of thought in the management department called the "Mayo School", also known as the "Behavior Management School." (Taylor College, Taylor emphasized the people but not the people). Mayo College emphasized the three aspects of management. First, enterprises should obtain the necessary funds, materials and technology, and secondly, to organize production, managers must also pay special attention to the relationship between internal and external business elements. Pay attention to the internal and external aspects of a good cooperative relationship for the sustainable development of an enterprise. Here are three basic concepts of business etiquette

The basic concepts of business etiquette:

Business etiquette and Public relations - one based on respect.

For example, in a restaurant or after a meeting, treat someone's hand with respect: "One, two, three?" You cannot point your palm down or use your fingers. Palm down means arrogance, and pointing with your hand means reproach.

It is also wrong for us to greet people with our palms down or palms up. We greet animals with our palms down and come up with it. When interacting with people, we want to know what is right and what is not, for example, your lover, you cannot tell him before you know who she is compared with.

The other is not to praise another woman, but the beautiful woman in front. Women of the same gender are better. When you say another woman is beautiful, you mean she is not beautiful. Tell the thing, if you are watching TV at home and your wife has a conflict and he wants to watch soap operas, is there any way you can call you a trick and you have a TV star.

Gifts. You need to know what the other person likes and dislikes, what is difficult to grasp, but what does not like is easier to grasp. This is mainly based on the identity, status, and cultural accomplishment of the other person. In business dealings, we should pay attention to two aspects.

First of all, self-esteem. Self-esteem is to reflect your own self-esteem through etiquette, social skills, and clothing, so that others will not think highly of you. For example, a basic business transaction for ladies to wear jewelry, in principle, is "in line with the status, use as little as possible" than customers can not wear, can not overwhelm the guest. For example, I ask a question, in business dealings, without wearing jewelry. One is to show financial resources, without wearing jewelry, white-collar workers show dedication, and jewelry that shows sexual attraction cannot be matched. You don't need to wear brooches or anklets. This level of etiquette requires certain things to be done. Etiquette is a kind of formal beauty, formal beauty, of course, requires a program. We wear two or more types of jewelry. What should we wear professionally? Professional wearing method is the same color. Can't form a distance to see Christmas tree, grocery store up close. Another example is when women wear professional skirts, they should pay attention to the following five inaccuracies: black leather group must not be worn on occasions. This is an international practice and does not give people the feeling of being serious. Second, it is high-end. Formal occasions are not light on the legs, and why? Doesn't look good and then the foot thing is wrong and won't appear shabby. If you look at it from a distance, if you look at the head and feet up close, you will focus on the waist which is not far but not close. , shoes and socks do not match, can not wear skirts, wear straw sandals, and should match the socks, wear sandals without socks, wear a dress can wear high-heeled sandals that do not expose the toes. Five, three legs.

Generally, when women ask for beauty, men look at their waist and head, which refers to their hairstyle and hair color. The hair should not be too long or let down at will. If the hair is long, it can be rolled up or tied up without dyeing. Waist, waist for formal occasions, you can not hang anything.

Self-respect is very important in business dealings, and even more important is respect for others. One of the three main problems with accurately locating a contact is that you have to know the story behind him. Deciding what to do with him. The value of gift packaging for international exchanges should not be less than 1/3 of the gift. When accepting gifts from foreigners, you want an opportunity to open the packaging and look forward to it for a period of time, to be praised. You cannot eat and drink with foreigners in the public hall, you are not allowed to eat by yourself, you cannot pick up food, you cannot force others to eat, and you cannot force others to eat; the meal is not sound. Respect others, talk about the rules, such as accepting business cards, respecting other people when accepting business cards, what to do, professional requirements are rewarded. If there is no answer, you should tell the other party tactfully that you don’t have it or have used it up. Business dealings sometimes require a "well-intentioned deception."

Business dealings are related to two public relations - expression. Business etiquette is a beautiful form, and content and form of communication are complementary. The form expresses certain content, and the form expresses the content. Good people and bad expressions will not work properly. The expression should pay attention to the environment, atmosphere, and historical and cultural factors.

Double cab car. , the seat is the upper seat. The standard answer is where the guests sit and where the upper seat is. The owner personally drives the driver's seat in different social situations; the relationship between the seat and the seat is different. At the door, the driver or a taxi, the driving position, the seat of honor on the rear seat, and then the driving position is a set of VIP seats, VIP safety seats, behind the driver's seat.

< p>Management syllogism: First, write down what you think of. You write it down and do it so that people know that this is a requirement for business dealings. p>

Let’s discuss with comrades men’s suits, wearing suits, and how to reflect identity. Wearing a suit in business etiquette is a high-end issue and professional issues. From a professional perspective, the “three modernizations”: That is, 3 points, the three-color principle, that is, the body is limited to three colors of color, and three colors of the three colors; 31 laws, concerning the three parts of the body: shoes, belts, briefcases.

The color of Guangdong, Hong Kong and Macao is mainly black; the three taboos are wearing suits. Don’t make a fool. The first taboo is that a trademark must be removed. The second taboo is socks. The color and texture of socks and formal occasions do not wear nylon stockings. Do not wear white socks. It is better to wear shoes of the same color as the socks or other dark socks. The third taboo problem is that the texture and color requirements are consistent. Wear non-abrasive and short-sleeved suits without a tie, and jackets without a tie. How to tie a tie in a fashionable style: First, there is a dimple, known as a "man's dimple." The iron is played secondly without a tie clip, and the tie clip is first VLP or worn because they are tied together with a professional logo , one side is sacred, and the wind is cool when a man does not wear a tie clip. The third one is the length of the tie, along with the appropriate belt buckle

Business etiquette and. Corporate relations - formal norms. First of all, whether to follow rules or not is a reflection of the quality of corporate employees; secondly, it is a sign of corporate management; rules do not speak loudly, and there are no rules, such as not speaking loudly during business office hours. , you can't wear black sneakers on the street, and you can't talk on the phone indifferently. The emphasis on formal standards is to improve the quality of employees and enhance the corporate image. Who should hang up on the phone in a business setting? , hang up first. The superior authority before hanging up is equivalent to the calling party hanging up.

The first is that the dress code in the workplace is too messy and the uniforms are not uniform. Things are wrong, and there are clothes that are too bright (three-color requirement). Thirdly, lesbians cannot be overexposed and cannot fly at ultra-low altitude, which will affect the order of the office; fourthly, they must wear too much perspective. She looks like she is not fashionable and has no achievements; the fifth is too short, the sixth is too tight, and lesbians, especially in relationships, are not allowed in the company. The rule of not talking is a problem for the company's image. .

In business dealings, various people are called four, and cannot be used to call without calling first, such as asking for instructions on the street instead of "Hey"; instead of calling a number, a phone number cannot be called, The third cannot be used to make local calls to inappropriate land ownership parties within a certain range, but it cannot be abused across regions and countries. The fourth is to call brother, brother, sister. To a business door, you say it is sister. , Brother Li, this is not a company, gift,. We must follow the rules of business contacts.

How should we combine the above three basic concepts, politeness and norms? Politeness and etiquette in business dealings are not just a slogan, the actual content is respect. It means respect, courtesy, enthusiasm and formal expression, which we generally call three points. The three elements of civility and politeness:

"Be honest when you receive someone three times, greet them when you come, take the initiative to say hello; ignore if you don't know, ask a good question, on the one hand, they have a question You have to answer, on the one hand, you should not run out of things to say. There are certain words to say in some window locations, such as offices, switchboards, and telephones. Plan in advance what to do if you encounter different situations. For example, if an external caller calls the wrong phone number and is looking for something other than the company he is looking for, how do we respond and say: Mr. Chairman, I'm sorry, this is not the company you are looking for. If you need me to help you check A survey, a publicity, it's an excellent opportunity to make a good impression on people. The third tone has a delivery sound, such as that given by store staff to customers.

Second, five civilizations. As a city with high-tech enterprises, the civilized language and civilized language of our enterprises are different. They should have higher requirements. Do not spit or curse. This is a very low starting point. The first greeting is "Hello", the second is a request in language of one word, and the third is a thank you "Thank you". We need to learn how to thank people. Especially our food and clothing parents. The fourth sentence is the "I'm sorry" sentence. When it comes to conflict, talk about the good first, not the shortcomings. The fifth farewell is "Goodbye".

Three, three positivity. We say that etiquette is a bridge of communication, not a wall. Mere etiquette without enthusiasm is not enough.

Your eyes.

"Looking at the eyes, otherwise, you feel polite to others. The person looking at you is friendly and looking forward. The part to pay attention to when looking at it is generally to look at the head, emphasizing the key points of looking at his eyes, which usually cannot be seen Instead of looking down in a condescending manner, you should take the necessary time to look up and look down at the other person, especially those who cannot see, men and women, the elderly, and clients. The professional parameters required are seen when you communicate with them. Each other and communicate with each other time, should you get along each other and time, 1/3 of the total length of time look around, greeting quotes each other point of view look, farewell bye depends depending on condolences salute, other time You can watch it or not.

Speaking Mandarin is a manifestation of the level of civilization and the level of education of the personnel. The second thing is to realize that. It varies from person to person, and the object is different. The speech rules (such as how to call a female colleague when a man has something urgent?) For example, if you go to pay a fine and the other party says "welcome", will you be happy to come back next time? People and locals express themselves differently by asking questions. Gays and lesbians express themselves differently by asking questions. As lesbians, I have to admit that the ability of lesbians to identify directions is not strong. When lesbians ask for directions around you, you say east or west. , speak, talk about north, south, east and west, to put it bluntly, (not)

"Meaning" means to be friendly and enthusiastic, not expressionless and cold. . Express interaction (hospital "service with a smile"). The way is reasonable and elegant. (The girl smiles in front of others) How does it count?

Communication skills are reflected in business dealings to achieve the best communication effect. Communication is mutual understanding and is two-way. Let’s talk about three points. The first point is the accuracy of self-positioning, what is being done, and the precise positioning of others. Conventional practices (such as dance, dance exchanges and international heterosexuals, please contact). Ladies and gentlemen, ladies and gentlemen, men who cannot choose will not be able to walk away.

< p> Six topics may not be involved in business dealings, rather than criticizing the head of state and the government; 2. Do not involve national and commercial secrets; cannot talk about other internal matters; 4. Do not talk behind the back about leaders, colleagues, and peers. things (for right and wrong, must be a non-human being). We modern people cannot talk about achievements in high style. 6. People who care about things that are not personal are damaged by caring too much. , personal questions and five do not ask, do not ask about income, do not ask about age, do not ask about marriage and family; the fourth does not ask about health issues; the fifth does not ask about experience, such as marriage and family problems, because everyone has one. There are two types of people, regardless of age, people who are about to retire, and white-collar beauties regardless of age. Business people talk about health, and the boss who has cancer can’t ask me for a loan. Heroes don’t ask where they come from. , focus on now, your college, they don't have to be colleges, why not discuss income? Income, personal ability and corporate efficiency, we must compare and suffer from comparison. Friends can ask, but outsiders cannot.

Image design for business people. The personal image of business people is very important, because the personal image of business people, corporate image, product image, service image, in cross-regional and cross-cultural exchanges, represents the national image, will be the image of the country. First of all, we need to know what images mean. Images are the impression and evaluation of us from the outside world.

The second part of the image. The first well-known one. The second is credibility. Being famous does not necessarily mean reputation. Other images The important thing about images is, first, that the image is promotional and that the image is effective for the service. People with a good image accept your services. The image is life, and image is more important than anything else.

So, how should we design our personal image? Generally speaking, the most important thing is the issue of personal positioning. What kind of image do you play? Different environments have different identities. What is like and what is called the "first round effect". Psychologically, this is a very important issue. concept. The first-round effect tells us that when dealing with people, especially in initial exchanges, the first impression is crucial and often affects the relationship between the two countries. There are two points that should be paid special attention to. One The point is accurate character positioning; one's own debut.

Specifically, there are six aspects of the problem, namely the six elements of personal image.

1 meter. That way. It is very important to focus on the head and hands. We cannot see the head and hands. Nose hair should not be too long. Hair cuttings and clothes are generally combed first and no one can smell them. Men’s hairstyle requirements should not be too long.

2 expression. People who are already speaking a second language to meet language expressions. Expressing naturally and without pretense is friendly and without hostility. Friendliness is a kind of self-confidence and education. express positive interactions. To communicate equally between two.

3. Behave and act. Having grace, graceful manners, beautiful manners. Elegant demeanor is actually full of self-confidence and good cultural connotation, based on natural and habitual behaviors. To be civil and courteous, especially in public, we must establish the concept that individuals represent the collective. For example, our clothing cannot be finished casually in the public, and our waste cannot be disposed of in a public manner short of growing up. Enter, gracefully regulated. The so-called standing up and sitting have the appearance of sitting. Don't let your hands go around and step on your feet.

4. Clothing. Clothing also represents personal achievement. In business dealings, one of the most critical issues in clothing is choosing a match. First for your identity, your status. Secondly, match different clothes to give people a harmonious aesthetic.

5. Conversation. Language, speak Mandarin. First step down the volume of calls and talking too loudly, too loud is a clear culture. Not very well educated. A deep voice has two benefits, one is compliance and the other is charming. To select part of the content, text sounds. When you discuss issues, first of all, you know what you are thinking and cannot talk about it. In the third conversation of business dealings, it is also very important to use polite language, as mentioned before.

6. Treat others with sincerity. There are three basic questions related to images. Without your business life. Integrity; the second compliance method of punishment (for foreigners to buy tickets); "compliance when complying. Time is life, time is efficiency, corporate communication must abide by the time, among which three relevant points are: first, Respect, you do not respect people's performance, and second, do you respect yourself or not, respecting others means respecting yourself, your speech is not about credibility, third, do you have modern consciousness, not keeping time is a sign of not having modern consciousness. .

What issues should women pay attention to when wearing makeup?

This is a basic requirement for women in the office, makeup, self-esteem and performance. A sign to improve business management, things to note: 1. Makeup should be natural, with or without makeup, leaving no obvious traces on others’ feelings. I am so beautiful, giving people a natural feeling. Some people think that, My makeup is for others to see, it is not correct and local, you have to blend in with the surrounding environment. 2. Makeup is not too avant-garde. 3. You want to avoid people's beauty standards. Rather than putting on face-to-face makeup, the three basic characteristics of business etiquette are normative. Standardization of business etiquette is a public opinion constraint. And legal restrictions, legal restrictions are mandatory (eat the buffet - take as many times as possible) (adjust the spoon in a cup of coffee) described by other people, both men and women, young and old. Sequence. After the first introduction to Party A, the guests are introduced. In theory, it is called the guest who has priority. This is a manifestation of the need to distinguish objects from person to person. . is the object, what is the order of the guests, the guests all know the way to lead and the guests do not know the way to lead the guests in the informal dinner? The focus should be on arranging dishes. Ask each other what to eat and what are taboos. Different ethnic groups have different habits and we must respect national habits. 6. Westerners do not eat animal offal; 2. do not eat animal heads. and feet; 3. Do not eat pets, especially cats and dogs; 4. Rare animals do not need to eat; 5. Do not eat freshwater fish because of the earthy smell of freshwater fish; 6. Do not eat phosphorus-free finless fish, snakes , catering. In addition to ethnic taboos, we should also pay attention to religious taboos, such as Muslim taboos on animal blood, Buddhist taboos on meat, and different foreign arrangements of leeks, which are called eating specialties in the commercial sense. Culture, food environment.

Third, the skill is to ask closed questions.

How are the standard positions of the general manager and chairman of the board arranged? Three basic principles, the person in front is higher than the back side, the center is higher than the two sides, left and right, to determine the skill of the left side more than the right side, which is the etiquette of official activities and government affairs, such determination between the parties Position is in relationships with others. traditional approach. International practices related to foreign exchanges and business dealings are exactly the opposite, with the right being low and the left being low.

Applied operations in business etiquette, etiquette and hierarchy. Level business etiquette, some do certain things, as well as some high standards, high-end needs, such as the principle of three-color dress, it is easier to say, in fact, it is not easy to do nail color together with lip gloss, lip gloss and The color of the shirt should be the same, the cosmetics brand should be the same, and the taste should also be the same. This is easy to do, for example by saying the first few no's. "

The scope of business etiquette, from a theoretical level, first is the initial contact, and attention should be paid to business etiquette. If an enterprise wants to see the management of the enterprise, it depends on three key points. There are three main types: No noise ;How can you be fully agile if you don’t dress appropriately? Third, distance, especially between men and women, cannot be too close. Business etiquette tells us: the traditional interpersonal distance, personal distance, is less than half a meter; 2. Regular distance (social distance) half a meter - one and a half meters; 3. Ceremonial distance (respectful distance), between elders and leaders, one and a half to 3 meters, dignified distance, public distance distance () 3 and a half meters or three A distance of more than one and a half meters

For official contacts, for company representatives, business representatives, talk about etiquette, talk about etiquette, 1. Draw clear boundaries and keep contacts. Appropriate distance. Students and friends should call Mr. Li and Wang to draw the interests; 2. To maintain the corporate image, personal representatives of the company and business etiquette should pay attention to the following occasions: 1, 2. , 3. Business meetings, press conferences, conferences, expositions, 4. Business activities, business negotiations, let’s talk about the clothing code first, the second negotiation strategy, the time of the offer, the third talk 5 times shuttle

Three, foreign exchanges. For example, when shaking hands, only say business with the right hand. Do not give gifts to people, especially in Europe and the United States. In short, you must respect the customs. >

Three times when talking about business etiquette, there is no need to pay attention to it.

The 3A principle, the capital of business etiquette, is actually emphasized by the American scholar, Professor Bu Jini. The first principle of 3A tells us to emphasize the importance of people in business dealings and to pay attention to the handling of interpersonal relationships, otherwise the results will be affected. The 3A principle emphasizes respecting the contact person in three ways: first accept the other person's width and enjoy it, rather than making life difficult for the other person and making the other party ugly, for example, in conversation, " "Not allowed", 1. Don't interrupt others, don't cooperate easily with each other, don't correct each other at will, sometimes there is more than one answer to things. It is not the principle to accept the other party. The second is very important to the other party. Appreciate each other. See each other. Don't focus on each other's shortcomings. Don't correct me in public. Tips for each other: First, be good at interpersonal communication, use honorifics, administrative titles, and technical titles, and remember to treat business cards respectfully. , Don't be too pretentious. The third is complementary. The trading partners should give praise and affirmation to those who know how to appreciate others and truly enjoy their own praise skills: first, be realistic and not be too exaggerated to adapt to the other party.

The role of business etiquette. In a nutshell, it strengthens the quality internally and shapes the image externally.

The first role is to improve the personal quality of our business personnel. The final personnel, the quality of business personnel in the market competition, the quality is the business people of business people, personal accomplishment and personal performance. Discipline is in the details and the quality of detail shown. The so-called personal quality refers to the basic performance of treating people in business dealings, such as smoking. Generally, educated people do not smoke in front of outsiders, and educated people do not speak loudly in public; in business dealings, formal attire is required. When wearing jewelry, the following four principles should be followed when wearing jewelry: Wear jewelry in compliance with the general requirements of your identity, and use as little as possible. 1. In principle, the lower limit of quantity is zero, the upper limit is no more than three, and no more than two.

What then?