With the continuous development of our country's economy, people have more and more opportunities to travel, go on business trips, visit relatives, and have gatherings, and the relationship between hotels and people is getting closer. The following is a research report on hotels that I brought to you. Welcome to read! Research Report on Hotels Part 1

Corporate culture is the spiritual culture of a company and the long-term business activities of a hotel or hotel organization. The corporate ideals, beliefs, values, and hotel ethics shared by hotel people in this organization formed in the organization. The hotel's corporate culture is the soul of the hotel. Tongcheng International Hotel was officially opened on May 29, 1998. It has occupied a place in the fierce market competition in Changsha's hotel industry. In addition to the good hardware facilities of the hotel itself, it also has a good understanding of the corporate culture of hotel employees. Knowledge and training have created batches of outstanding high-end talents in the service industry, making the hotel truly reach the standards of a five-star hotel in terms of both hardware and software, and has won a good reputation in Changsha and even the national market. The importance of corporate culture can be seen from this, but what level is our current corporate culture at? In which direction should we improve, how to develop, and how to cultivate it next? In order to clarify and solve these problems, a corporate culture survey was implemented activities in order to seek truth from facts and be targeted.

This corporate culture survey is aimed at all hotel employees. The survey results are:

1. In the interpersonal relationship-oriented survey: there is a certain team spirit and cooperation spirit among employees at work, but in private Communication between them is normal. The overall performance is medium to strong.

2. The hotel’s goal is relatively clear: to create a model in the industry and strive to be first-class in the world. The hotel has certain teamwork capabilities and a general understanding of its competitors. The overall performance is medium to strong.

The hotel’s corporate culture is: The hotel’s corporate culture is people-oriented and creates a professional, international and standardized team.

The current corporate culture of the hotel should be at such a stage: the basics are in place, the basics are good, and it has basically taken shape, but it must continue to deepen and persist in struggle; if you don’t pay attention, [Find the article or go to , more originals!] may deteriorate immediately. This is also in line with the current development stage of the hotel, which is developing rapidly but facing bottlenecks. Failure to advance will lead to retreat, so we must continue to create and adhere to a corporate culture of hard work, innovation and hard work.

The characteristics of team-based corporate culture are: (relatively) high degree of interpersonal communication and (relatively) highly goal-oriented. No matter what stage of development it is, there are some common characteristics:

1. Hotel members have a certain sense of team and membership;

2. The life of the hotel is subject to certain changes from time to time. Strengthened by social activities;

3. Pay attention to justice and fairness to a certain extent;

4. The consistency of goals is often reflected by the equal sharing of risks and rewards among hotel members. When consistent When sex is reflected in corporate goals and corporate values, it also has obvious external manifestations. The hotel employee culture wall always displays a statement about the mission prominently, arousing the enthusiasm of members rather than ridicule;

5. Hotel members have a certain understanding of competition.

It should be noted that there is a fixed tension between focusing on interpersonal communication and goal orientation, which makes team-based companies inherently unstable, especially for low-level team-based companies. , [If you need articles, please go to the message board of the website, and your problems will be solved within 12 hours!] It is very easy to slip into or transform into a profit-based, network-based or even divisive corporate culture. The success of a team-based culture mainly depends on the efforts and persistence of top managers.

This culture is suitable for the following situations:

1. Innovation activities require sophisticated and extensive cross-functional and even cross-regional collaborative efforts, with real collaborative relationships and real learning opportunities within the hotel;

2. Hotels focus on long-term strategies rather than short-term strategies;

3. In a dynamic and complex corporate environment.

Network culture is more suitable for long-term, local-oriented, less collaborative environments, which are somewhat different from the industry and market status of the group; profit-based corporate culture is more suitable for changes The rapid, fiercely competitive and indifferent social environment is inconsistent with our pursuit of building a century-old enterprise; as for the divisive corporate culture, it is completely contrary to us. Therefore, the hotel's corporate culture must further develop into a team-oriented culture and continue to strengthen both goal orientation and interpersonal relationship orientation.

Specific ways to strengthen goal orientation:

1. Actively promote performance management, further strengthen the unified understanding of strategic goals across the hotel, and ensure that every member and every activity of the hotel Neither deviates from the correct goal.

2. Create a sense of urgency.

3. Inspire all members to recognize Grandland’s philosophy through internal publications, briefings, communications, training, internal networks, etc.;

4. Stimulate employees’ fighting spirit to win. Recruit and promote people with strong internal drive or ambition, establish high performance standards, and stimulate this fighting spirit in a way that highlights their personal image;

Ways to further enhance interpersonal orientation:

1. Establish a learning organization with a platform for sharing knowledge;

2. Increase the level of sharing ideas, interests and feelings by recruiting people who are good at teamwork; Like friends, care about members in need and set an amiable role model.

3. Enhance social interactions among employees through casual gatherings inside and outside the hotel;

4. Narrow hierarchical differences and seek to flatten the company; reduce the number of hotel members The red tape between employees is eliminated, allowing employees to mix and match freely in the workplace and get along with each other equally.

Pay attention to hotel corporate culture and allow a mature enterprise to transition from strict standardized management to people-centered cultural management. The most important condition for the long-term survival of an organization is not its structural form or management skills, but the spiritual power we call belief, and the appeal of this belief to all people in the organization.

In short, corporate culture is a very important concept in the hotel management process. Like core values, it determines the hotel's development direction and competitive advantage. If you can clearly identify your own corporate culture and promote its development in the right direction, it will play an immeasurable role in improving the hotel's competitiveness. Research Report on Hotels Part 2

Hotel financial analysis is an important method of hotel financial management. At the end of each operating period, the financial status and operating results of the current period are analyzed by preparing a series of financial statements, and the results are summarize the relevant issues.

In addition to regularly preparing and submitting balance sheets, profit and profit distribution statements, and cash flow statements (annual reports), hotels must also prepare a series of internal indicator analysis tables. Since reports are submitted to state agencies, all enterprises, whether state-owned or otherwise, undergo technical processing. Therefore, several reports were re-prepared. Now we will analyze the financial statements prepared internally by the hotel one by one. Statement analysis methods generally include the following:

1. Comparative analysis: Comparing the execution results of the same financial indicator in different periods to analyze and compare the differences. Generally, there are two methods: absolute number comparison and relative number comparison.

2. Factor analysis: A financial indicator is often affected by a variety of factors. It can be decomposed into various purchase factors, and then the degree of influence of each factor is quantitatively analyzed to provide instructions for the next step. direction.

The balance sheet is a static state that reflects the financial status of an enterprise in a certain period. According to the items on the report, the following ratios can be analyzed to reflect the financial status of the company:

1. Current ratio = current assets? current liabilities? 100 This indicator measures the company's ability to repay current liabilities, generally based on 2:1 It is appropriate.

2. Quick ratio = quick assets? current liabilities? 100. This indicator measures the company's ability to repay short-term liabilities with assets that can be realized at any time. Generally, 1:1 is appropriate.

The above article on hotel financial analysis report is introduced to you here. I hope it will be helpful to you. If you like this article, please share it with your friends. Research report on hotels Part 3

1. Analysis of hotel revenue:

The operating indicators of each hotel department are: total turnover 6.5 million, including 1.95 million for the catering department, profit and loss The indicator is -250,000, the guest room department is 3.4 million, the profit indicator is 2.2 million, the recreation and sports department is 670,000, the profit indicator is 170,000, other income is 500,000, and the logistics management cost is 1.62 million. The overall profit and loss goal is to break even. As of November 30, under the correct guidance of the leadership and the joint efforts of all employees, we completed the annual business target of 6.5 million assigned to us by the company one month ahead of schedule, achieving the goal of break-even, and making a profit of approximately About 400,000 yuan. However, according to the hotel's revenue statement, it can be seen that the housekeeping department and the leisure and sports department exceeded the established turnover targets and profit and loss targets of 3.4 million and 670,000, but failed to complete the restaurant due to some reasons such as the transformation of the restaurant from Western food to Chinese food in February of the beginning of the year. Indicators

2. Internal and external sales of the hotel

2.1 External sales

The task of external sales is mainly completed by the hotel marketing department. Our customer sources are mainly divided into There are seven categories of business customers, government customers, intermediary customers, tourism groups, company conference groups, coastal owners, and door-to-door individual customers. The marketing department will expand and maintain according to the differences of each customer source. It is the second year since the hotel officially opened. It is called a new store in the hotel industry. The accumulation of customers has slowly begun to accumulate. A relatively stable group of business customers, company conference groups and tourism groups have appeared. It has been soft-opened since January. Starting from the beginning, as of the end of this year, about 160 business companies have signed contracts with our hotel and have already occupied rooms; the district government units and departments at all levels have signed housing agreements with our hotel; the five major domestic intermediaries (Ctrip, Elong , Tongcheng, Baishitong, 12580) all hotel reservation services have been opened, and we are trying to cooperate with foreign intermediaries (Accor) to expand customers from Hong Kong, Macao, Japan, Southeast Asia and other places; among the group customers are Debon Logistics, uc, China Life, Yangcheng Travel, Guangdong China Travel Service, China Youth Travel Service, China Travel Service, Zen Travel, Vientiane International Travel Service, etc. have all regarded the hotel as a long-term designated cooperative unit. In addition, relying on the influence of Yuexiu Group and Nansha Company, the group's branches and Nansha Company Brothers and cooperative units have also become an indispensable part of the hotel's customer base.

　2.2 Internal Sales

The task of internal sales is mainly completed by the hotel front desk, fitness front desk and restaurant floor. Internal sales refers to the hotel’s contact with customers. A sales method used by the front-line department for door-to-door individual customers, that is, how the front desk recommends our hotel rooms with sincere service and higher prices to the door-to-door individual customers, and the floor waiters in the restaurant face the door-to-door guests when ordering dishes. How to recommend suitable dishes to guests based on their preferences and hotel characteristics. After more than a year of training, the front desk staff has mastered the skills of selling rooms, from high prices to low prices, from luxury rooms to ordinary bids, and strives to retain every guest who comes without a reservation or makes a reservation by phone; the restaurant in February The transition from Western food to Chinese food began. Under the training of the catering department manager and kitchen chef, the restaurant waiters have mastered the basic work processes of Chinese food, and each employee gradually entered the Chinese food working environment.

3. Internal management

3.1 The meeting system and training system are gradually improved

The hotel’s meeting system is to ensure the normal development of hotel management and make the hotel’s administration Instructions, management concepts and work arrangements are communicated in a timely and accurate manner, and various departments do a good job of coordination, so the execution of the meeting directly affects the normal operation of the hotel. Training is the best benefit that a hotel can provide to its employees. It can not only improve the work efficiency of hotel employees, but also reflect the hotel's comprehensive management capabilities. Therefore, the hotel has formulated a regular meeting system for department supervisors and above every Wednesday to ensure that in a short period of time Communicate and solve problems that arise in various departments and matters that need coordination within a week, and promptly convey the leadership's management ideas and instructions to the heads of each department. Each department arranges weekly training meetings for department employees according to the characteristics of their own working hours. In addition to training employees, the training meetings also have an important function of conveying the content of the regular hotel meetings every Wednesday to employees, so that employees can promptly understand the shortcomings of their own work. and information on hotel operations.

3.2 The etiquette, etiquette and appearance of hotel employees

The etiquette, etiquette and appearance of hotel employees are an important part of the company's image and one of the measures of service level. It is both It reflects the attitude of employees towards work, and also shows the politeness and respect of employees to guests. It can also reflect the positive mental state of employees. Therefore, politeness, etiquette and appearance are the most emphasized points in all internal management. If an employee does not No matter how highly educated or hard-working a person is, he or she cannot become a qualified hotel person if he or she does not understand the etiquette, etiquette and grooming required by the hotel. In , I developed a training ppt on courtesy, etiquette and appearance based on the characteristics of each department, and conducted targeted etiquette training for personnel in each department, especially management and front-line employees, according to the monthly training plan. Now The overall quality of hotel staff has been significantly improved. During work, they are able to dress according to the company's requirements and proactively greet colleagues and guests.

3.3 Document Management and Hotel Material Management

In the middle of this year, after the document management training organized by Yuexiu Group, we were deeply aware of the importance of document management to the internal management of a hotel. After the training, we carried out reforms in accordance with the group company's requirements for document management and combined with the actual situation of our hotel. Each department developed corresponding folders according to its own work content and processes, and numbered the folders. The basic order of each department was Each folder must be prepared, such as: monthly schedule, monthly attendance, meeting records, training records, hotel notices, monthly hotel profit and loss statement, fixed assets inventory list, consumables inventory list, etc. The fixed assets inventory list and consumable items inventory list for hotel material management are particularly important. This year is the second year since its opening. There are a lot of replenishments, losses, loss reports, and transfers of hotel items, which can easily cause hotel assets to be damaged. Therefore, a monthly inventory is carried out for material management, and responsibilities are assigned to each person. This measure plays an important role in maintaining hotel assets.

3.4 The staffing and salary system is gradually improved

Personnel is the basis of hotel operations. Proper staffing and mobilizing the greatest initiative of employees are the guarantee for maximizing hotel operating efficiency. After more than a year of exploration and reform, the Administration Department has formulated a relatively complete personnel system based on the scale and characteristics of our hotel. Our hotel currently has 71 staff members, an increase from the maximum of 63 last year. The increase in the number of people is mainly due to the fact that the pa was contracted by the cleaning company last year and managed by the housekeeping department this year, with an increase of 3 people. The staff canteen is separated from the restaurant and is managed by the administration department, with an increase of 3 employees. While the hotel's turnover has increased significantly, the number of people has increased slightly. This is due to Mr. Zhong's leadership ideas and the implementation of the staffing of the administrative department.

When piloting the personnel system, the heads of each department can also actively cooperate. For example, the catering department manager arranges manpower in a unified manner based on the actual situation of the hotel, combining dishwashing aunties and ground jelly; when the number of occupied rooms is relatively large, the housekeeping department , flexibly deploy PA staff to clean the floors; there are only 6 people at the front desk. Based on daily work experience, staff are arranged to work two shifts and work during busier times. These measures have greatly saved labor costs and contributed to the hotel's profitability. Make important contributions. While the hotel is making profits, the administration department rewards employees and management of each department in the form of bonuses based on the assessment plan and commission plan made at the beginning of the year. This also greatly stimulates the enthusiasm of hotel employees and management, and makes employees Have a sense of ownership with the management, treat the hotel as home at all times, and strive to achieve results for the hotel.

3.5 Cost Control

Hotel costs are mainly composed of three parts? Labor costs, energy consumption costs, and material costs. The control of labor costs has already been mentioned in 3.4 The staffing and salary system are gradually improved; energy consumption costs in hotel operations are mainly based on three aspects: water, electricity, and gas. Guest rooms are the main pillars of hotel operations. Water, electricity, and gas are the main pillars of hotel operations. Electricity consumption is also the largest. Controlling the water and electricity consumption in guest rooms is the key to energy cost control. Therefore, in guest room management, it is stipulated in the form of a system that employees are not allowed to turn on the air conditioner to work in the room. During the room inspection, check whether the air conditioner is available immediately. Close, public areas and employee restrooms are not allowed to turn on the air conditioner. If a guest specifically requests that the room air conditioner be turned off when going out, guest room staff can adjust the air conditioner to 26 degrees when doing room work, and the floor lights can be turned on and off on time. In terms of cost control of consumables, the main force of the housekeeping department has also set an example, replacing paper coasters with plastic coasters, disposable slippers with foot slippers, and bottled shower gel and shampoo with canned products. This series of The reform helped the hotel save more than 50,000 yuan in cost control of consumables within half a year. These are just the tip of the iceberg in cost control of the hotel.

3.6 Internal communication and unity

Internal communication and unity are mainly manifestations of the corporate culture formed by personnel above the supervisory level in the working environment of the hotel. The cohesion within the hotel directly affects the hotel The work efficiency and collaboration ability of various departments. Starting from the second quarter, staff meetings will be held on a quarterly basis. In each staff meeting, the heads of each department will report on the work content of the previous quarter, employee birthday parties, the selection of outstanding employees, hotel safety training, etc., after After internal discussion and summary, the hotel summarized our unique service concept and core values. Our service concept is: all-round service; proactive service; let everyone (guests, colleagues, etc.) feel cared for and cared for . Our core values ??are: the interests of our guests always come first; we handle things fairly, reasonably and transparently, respect, care for, and cultivate employees, and force you to become talented; the process is as important as the results, simplify the process, reduce costs, be brave in innovation, pursue efficiency, and create profits. We will always follow this service concept and core values ??to build our employees into a team with strong cohesion and combat effectiveness.

4. Guest satisfaction

Guest satisfaction is the guest’s evaluation and recognition of the hotel. It also reflects the hotel’s management level and the quality of customer service. In response to the needs of guests, the hotel has added high-power wireless networks to enhance network signals. Since August, it has been equipped with 25 refrigerators, and the restaurant provides Western breakfast, etc. These are the hotel's continuous improvement and improvement of its software and software based on customer needs. Services on hardware. The guest satisfaction score of the intermediary booking center is also the most credible and influential. Among the five major domestic intermediaries, the hotel's online satisfaction score is 98 with Tongcheng, 95 with Elong, and 4 points with Ctrip (out of 5 points). Due to the 114 number Beston and 12580's reservation customers mainly make reservations by phone, so there is no customer satisfaction survey on their websites. In summary, it can be seen that in less than 2 years after the hotel opened, after reform and innovation, our management and services have been satisfied and recognized by the vast majority of customers. This is also our future work idea and management for this year. The rationale and motivation for working on the model.

5. Shortcomings of the hotel work this year

5.1 Marketing Department

5.1.1 Sales

This year’s business indicators have been improved since the beginning of the year. Judging from the operating performance as of July, it is quite arduous to complete the annual task, because our hotel’s marketing model has always been based on relationship marketing, which is based on introductions from company leaders, colleagues, nearby owners and company customers to friends or friendly units. The main source of tourists is tourists coming over, and the situation is quite obvious in the off-peak and peak seasons. In the peak season, the main source of customers is travel agencies, but a turning point began to appear in August. Due to the closure of the Prayer Hotel, most of the business customers transferred to our hotel, resulting in hotel operating performance There was a blowout phenomenon, and the occupancy rate suddenly increased from 40% to about 80%. This phenomenon also reflects that the sales work of our marketing department is not enough and the marketing ability is weak. Before the closure of the Prayer Hotel, we were unable to tap these important business customers with our personal ability.

　5.1.2 Shopping Mall

Since the employees of the mall are in the same office as their colleagues in the sales department, they often come into contact with customers. However, the communication and expression skills of the mall staff are lacking and they will directly It creates a bad impression on the hotel by the guests and affects the image of the hotel.

　5.1.3 Front Office

After the staff reduction, the front office department includes 6 people including manager and foreman. However, many front office reception processes and document processing have not been reasonably simplified. The processing of many documents requires employees to work overtime to complete. The front desk area is too crowded and the documents are piled up and cluttered. Although great progress has been made regarding customer complaints, there are still many communication skills that need to be strengthened. In terms of customer service and internal sales, there is a lack of systematic and standardized management, and the courtesy, etiquette and grooming training for new employees needs to be strengthened.

5.2 Administration Department

5.2.1 Administration and Human Resources

The administrative and human resources work is handled by Xie Zhaohui and Wang Bin, deputy managers of the Administration Department, starting from the opening of the business So far, although they have made great efforts to carry out reforms in administration and personnel, the hotel's internal rules and regulations, training system, emergency plan implementation assessment and responsibility division system are still lacking in perfection, and personnel policies, employee benefits, and salary systems are still lacking. , commission plan and other aspects need to be further improved and improved based on the hotel’s business conditions.

　5.2.2 Engineering

The hotel currently has 3 engineering staff. At least one electrician is on duty in the hotel 24 hours a day. In the event of an emergency, engineering personnel are guaranteed to be available as soon as possible. to resolve and process. Hotel engineering staff can basically solve small repairs, but the maintenance and repair of large machines require the assistance of property engineering. The engineering department still lacks a qualified equipment manager. We hope that the engineering staff can become familiar with the hotel facilities and equipment as soon as possible, and someone can take the exam and become a qualified equipment manager next year. Secondly, engineering staff often have to perform repairs in residents' rooms, and the courtesy, etiquette, and appearance of guest services need to be further strengthened.

　5.2.3 Security

The hotel currently has 2 security guards, both of whom are on duty at night. Since the security guards are older and have less ability to handle emergencies personally, this requires Security guards need to improve their ability to detect and report problems. In this regard, the administrative manager will strengthen training in this area in the new year. Secondly, this year, during night spot checks this year, security guards sleeping at night were found many times, and warnings and penalties were given. It is hoped that the administrative department will strengthen training to prevent such phenomena from happening again. This year's safety production work has also been praised by the company and leaders, and there have been no major safety production accidents. It is hoped that all hotel employees will always maintain such vigilance in safety production in the future.

　5.2.4 Staff Restaurant

After the reform at the beginning of the year, the staff restaurant and the hotel's guest restaurant were separated, mainly serving Cantonese cuisine, which not only ensures the quality of the restaurant's customer service , and also better controlled the cost of employee meals. The employee meals have been significantly improved compared to last year, and employee satisfaction with work meals has also been greatly improved.

5.3 Guest Room Department (guest room, pa)

5.3.1 Guest Room

The room service quality of the guest room attendants has been recognized by leaders and guests this year, but The leadership skills of housekeeping foremen and supervisors need to be further strengthened, mainly on communication issues. Secondly, the quality of customer service needs to be improved. During spot checks, it is often found that waiters do not say hello to guests when they meet, and they do not say hello to colleagues in other departments when they meet. Thirdly, the assets of the guest room department account for 80% of the hotel's assets. Asset management is particularly important. The inventory of fixed assets and consumables and cost control directly affect the hotel's profit and loss indicators, so the asset management system needs to be further improved and improved. .

5.3.2pa

pa is the waiter responsible for the sanitation of the public area, and also plays the role of room attendant when there are many houses. Starting from August, PA staff have to be dispatched to floors to clean rooms almost two-thirds of the time. However, the quality of their independent housekeeping is not comparable to that of general room attendants, and technical work in public areas, such as The marble crystal surface treatment and floor polishing in the lobby are not professional enough and require further training and learning.

5.4 Catering Department

5.4.1 Restaurant Floor

After the restaurant transitioned from Western food to Chinese food at the beginning of the year, the learning task of the floor was very arduous and required Very adaptable. During the transformation process, there were personnel instability. There was a lot of mobility for a period of time, and there was disharmony in communication and coordination with other departments, especially in the kitchen. However, after running in and Adapted, now basically able to maximize work efficiency. In terms of cost control, the loss of fruits and drinks on the floor is very large; in terms of sales, the subjective initiative is poor, and no innovative sales ideas are actively proposed to increase the restaurant's turnover.

　5.4.2 Kitchen

The kitchen has made a huge contribution to cost control this year. It has always maintained gross profits above 50%, and the quality of its products has also been praised by many customers and leaders. Appreciate it, but the assessment indicators of the kitchen are not linked to the turnover. Due to price reasons, many travel agency meals and small company groups are lost, and the cost and gross profit of breakfast are mixed with dinner statistics. It is unscientific, because breakfast belongs to the hotel. Supporting services, in the hotel industry, making money by including breakfast in the room rate is not the purpose, but making guests satisfied with the hotel is the most important. Generally, the gross profit of breakfast in a four-star hotel can reach 30%, which is considered a very good achievement. .

　5.5 Recreation and Sports Department

The Recreation and Sports Department was responsible for many tasks such as conference rooms, recreation, swimming pools, kangaroo clubs, and eighth-phase Juncheng cleaning this year. Due to the staff’s Dispersion, training has almost never been carried out. Although the hard-working spirit of each employee is worthy of learning by all hotel employees, the basic qualities of the staff in the recreation and sports department, such as courtesy, etiquette, appearance, etc., are the worst in the entire hotel. In many cases If the image of the hotel is damaged during the conference reception, the manager cannot shirk the responsibility.

5.6 Finance Department

The main function of the Finance Department is supervision and service. There have been some problems in supervision. The warehouse keeper directly takes care of the purchasing responsibilities and formulates monthly inquiries. The system was not implemented in place at one time, and each department of the administrative department made the inquiry, resulting in some one-sidedness in the inquiry; some warehouse management personnel left the warehouse during working hours without reporting or taking their mobile phones with them, which seriously affected the normal work of various hotel departments; There are deficiencies in the functions of services and other departments, mainly because the financial staff have not been engaged in the hotel industry and lack experience in handling hotel financial work. In addition to the hotel's work tasks, they also have to share part of the Nansha Company's work, which reduces the Work efficiency. Problems are not terrible. As long as we can discover them, face them correctly, and work out solutions and strategies, we will be able to make better appointments.

Through the above summary, the review of the entire year's work can be said to have both gains and losses. As the hotel's operations director, the work and responsibilities I have undertaken have also increased my sense of responsibility and mission. We believe that , under the correct decision-making of the company's leaders, all our employees will work together as one, be proactive, united and pragmatic, pioneering and innovative, and continue to work hard, we will definitely create another brilliance of the hotel!