Legal analysis: Compensation costs generally refer to the victim’s losses. Issues that can be handled by 12315 include: 1. Selling counterfeit and shoddy goods; 2. Unfair competition; 3. Illegal behaviors that violate trademarks, advertising, contracts, etc.; 4. Other economic violations. If you call the complaint reporting hotline 12315, the industrial and commercial administration department will first accept the complaint. If you need to make a complaint or report, please answer the questions as prompted by the staff, truthfully state the facts, reasons and request for the complaint, and state your name, address, phone number or other contact information and the name and address of the party being complained against ,Telephone.

Legal basis: "Consumer Rights and Interests Protection Law of the People's Republic of China"

Article 11 Consumers suffer personal or property damage due to purchasing or using goods or receiving services , shall have the right to obtain compensation in accordance with the law.

Article 15 Consumers have the right to supervise goods and services and the protection of consumer rights and interests. Consumers have the right to report and accuse behaviors that infringe on consumer rights and interests and the illegal and dereliction of duty by state agencies and their staff in the work of protecting consumer rights and interests, and have the right to make criticisms and suggestions on the work of protecting consumer rights and interests.