What should I do if my personal performance is not good at the end of the year?
What should I do if my personal performance is not good at the end of the year? In the workplace, many people feel very stressed because the end of the year is here and their performance is not up to standard. Because the fabric needs to be reviewed and bonuses deducted. So what should you do if your personal performance is poor at the end of the year? Let’s take a look at the solution! What should I do if my personal performance is poor at the end of the year 1
Case: Xiao Li is the design director of an advertising company. He was just an ordinary designer before this job. He may have some deficiencies in management, and because he is In a new company, many things need to be adjusted, so several projects were not completed on time, and I was scolded by the boss several times.
It is now the end of the year, and the company has begun to conduct various business evaluations. Xiao Li learned from the HR manager with whom he has a good relationship that the boss will probably fire him after the end-of-year evaluation.
Xiao Li is in a dilemma: If he is really fired, it may have an impact on finding a new job in the future; if he resigns voluntarily, it will be more difficult to find a new job at the end of the year.
And after finally becoming a director, if I look for a job again, I may have to start as an ordinary designer again. He is not young anymore and does not want to start from scratch again. So, now I don’t know what to do.
Analysis: Xiao Li was promoted from an ordinary designer to a design director. Because of his new job and lack of management experience, the work was not completed on time and he was scolded by the boss. He heard that the boss might fire him, but he didn’t know himself. Should you resign proactively or wait for dismissal?
Various netizens have different opinions on this:
Qian Qian: If I encounter this situation, I will definitely resign directly. The worst is possible. Well. I was fired from the company and I felt embarrassed even if I told you about it.
Xiaoqiu: Resign decisively! I also know that my work performance is not satisfactory, and I will be embarrassed to continue doing it. And who knows whether this matter has been spread?
He He: If you are fired, there will be compensation. It’s the Chinese New Year anyway, so just take the money.
Sun Yi: I have heard about it, but I am not sure. I think it is better not to resign rashly, but you can also make some preparations and see which companies are recruiting, just in case. one.
I think that Xiao Li can pay attention to other opportunities while making efforts to make his boss change his mind. Now that you know that you have insufficient management experience, you should learn more and make up for your shortcomings.
Xiao Li’s experience also illustrates a problem, that is, how to deal with the change in position after being promoted from an ordinary employee to a manager:
The first is to learn management. Communicate more with colleagues in management and ask them for advice;
The second is to change your consciousness. You must first realize that you are already a manager, and you should do things and look at problems from a higher perspective. Look at the overall situation;
The third is to hold yourself to higher standards. Since you have been promoted, the company must have higher expectations for you, and you should also do more valuable things.
Workers who are planning to change jobs for promotion after the year should make preparations in all aspects now. What should I do if my personal performance is poor at the end of the year 2
It’s the end of the year again, and both the boss and ordinary store employees are worried about the performance at the end of the year.
In fact, improving performance still starts with the sales skills of front-line employees. Today I will introduce to you a FAB sales technique to help you achieve your year-end performance!
1. FAB sales skills
Features: refers to the characteristics of the product. You can introduce the characteristics of the product itself to customers.
Advantages: Refers to the advantages brought by product characteristics.
Benefits: refers to the benefits that customers get when they use a product. These benefits are derived from the characteristics of the product and lead to the advantages it brings, so that customers can feel the benefits of using it.
2. How to receive different types of customers
(1) Argumentative person: Do not believe the salesperson and object to the introduction, trying to find mistakes, More cautious and slow to make decisions.
We: Present the product to convince customers that it is a good product, introduce relevant product knowledge, and use a positive tone in conversations.
(2) Mood Master: Mood/temper is obviously bad. He gets angry when he encounters the slightest irritation, and his actions seem to be intentional.
We: avoid arguments, stick to basic facts, and provide good designs and varieties according to customer needs.
(3) Decisive customers: understand what products they want. Convinced that he made the right choice. I am not interested in other opinions and prefer the salesperson's language to be concise.
We: Strive to make a deal, don’t argue, sell naturally, and insert some insights tactfully.
(4) Doubtful customers: Doubtful about the salesperson’s words. Don't want to be dominated by others. Decisions should be made after careful consideration.
We: Use manufacturing process, brand, trademark, after-sales service, etc. as descriptions to let customers touch and inspect the products.
(5) Those who pay attention to understanding the facts: are very interested in information with practical basis and are willing to be more specific. Particularly sensitive to errors in salesperson presentations. Be careful to check current trademarks.
We: Emphasis on trademarks and processing techniques, the true situation of the manufacturer, and automatically provide detailed information.
(6) Hesitant: Uneasy and sensitive. Purchase items at unconventional prices. Not sure of his own judgment.
We: Be friendly to customers, respect them and make them feel comfortable.
(7) Impulsive customers: make purchase decisions in a short period of time. More impatient and impatient. Easy to terminate purchase abruptly. "Know yourself and the enemy, and you can fight a hundred battles without danger." In fact, this is also true in service.
We: After customers enter the store, we can figure out the customer's psychology. Only in this way can we effectively persuade customers and stimulate their desire to buy.
(8) Indecisive person: The ability to make decisions on his own is very small. When hesitating, the struggle becomes more intense. Ask the salesperson to help make decisions, ask the salesperson to be a consultant, and ask the salesperson to make the right decision.
We: put aside the needs and concerns expressed by customers and introduce the advantages and value of the goods or services in a realistic manner.
(9) People looking around: mainly to understand the latest information. Don't talk nonsense from the salesperson. May be purchased in bulk.
We: Pay attention to the "purchase" signs, and highlight the product and service politely and enthusiastically.
(10) Customers who delay purchasing: often have to wait until tomorrow to purchase. Lack of confidence in one's own judgment. Feeling unsure.
We: supplement and enhance customers’ judgment.
(11) Silent customers: unwilling to talk, only willing to think. He doesn't seem to be interested in the information, but he is really paying attention to the relevant information. As if he didn't care.
We: Ask directly and watch for “buy” signs.
(12) Considerate customers: need to discuss with others. Seek help from others. Feeling unsure about things you don’t know.
We: draw out our own insights through a small number of unanimous opinions and get closer to these customers.
3. Several motivations for customers to purchase goods
(1) Beauty psychology - mainly young urban women:
Do not use the product when purchasing goods Value is the purpose, while focusing on taste and personality, emphasizing style, fashion, "beauty as the center", and not caring too much about price, quality, performance, service, etc.
However, they have a strong herd mentality, like to pay attention to the things and environment around them, have a mentality of imitation and suggestion, and are easy to accept the persuasion of others.
(2) Fame-seeking psychology - urban young men and women:
Pay more attention to brand consumption, hoping to improve their reputation through famous brands to show that they are different and feel safe and secure in famous brands. A sense of trust.
(3) Novelty-seeking psychology - teenagers:
Pay more attention to popular styles and styles, chase the latest trends, and do not consider whether the price is reasonable or whether the quality is excellent. The "core" is fashion and peculiar.
(4) Cheap-seeking mentality - low-income people:
When purchasing goods, pay special attention to price, and like "discounted goods" and "discounted goods" ”, not focusing on popular styles, durability and cheapness are the core.
(5) Obsession psychology - the elderly:
"Believe in the past, nostalgic for the past", determine purchasing principles based on one's own living habits and hobbies, and have the characteristics of persistence and regularity , it is more difficult to persuade them to change their habits.
4. Psychological characteristics of different age groups
(1) The elderly - pay more attention to health care products, express doubts about new products, have stable purchasing psychology, and are not easily affected by advertising. Requirements Convenient and comfortable.
(2) Middle-aged people—buy rationally and are relatively confident; pay attention to economy and practicality; and are interested in products that can improve family living conditions and save time on household chores.
(3) Young people - strong purchasing power, strong impulsiveness, do not consider price factors, and like new products.
5. Customer observation and selection of sales methods
(1) Pure wandering type: This type of customer just comes in to take a look, satisfy their curiosity, and maybe just to kill time. Time, no thought of shopping.
(2) Love at first sight type: The original motive may be to hang out, but when you see a product that you like or have long desired, you will pay for it. At this time, the store clerk should find the best time to get close.
(3) Confident: The purpose of going out is to buy things. They know exactly what they want. After entering the store, they appear calm and calm, and are unlikely to make impulse purchases. This When speaking, the clerk should keep a certain distance and only make necessary explanations to him when necessary. Do not make too many persuasive words, and do not follow closely behind, so as not to arouse the customer's resentment.
6. The best time to approach customers
Let’s first explain the eight psychological stages of customers when shopping: observation stage - interest stage - association stage - desire stage - evaluation stage - Confidence stage - action stage - feeling stage.
When working in the store, you must always pay attention to whether there are customers coming. Not only must you have an overall concept, but you must also observe customers individually to determine what kind of promotion should be done.
When customers first enter the store, they are in the observation stage. When customers focus on specific products, this is the interest stage, and they will quickly transition to the association stage.
The best time to approach the customer is in these two stages. If it is too early, the customer will feel nervous and will be alert and leave. If it is too late, it will be too late and the customer will feel that they are waiting for service. When you buy something, you will feel left out, and the original desire to buy will be extinguished.
After approaching the customer in the customer's interest stage and association stage, the clerk should make a sincere evaluation of the product to build the customer's purchasing confidence. The action stage is to let the customer touch and try on the product, so that the customer can personally feel the product. The advantages stimulate his desire to buy.