Q: What products of Schneider can be verified?
A: At present, Schneider Electric supports anti-counterfeiting inquiry products, including some domestic and imported power distribution and industrial control products with anti-counterfeiting labels, as well as some smart home panel switches and cables. A detailed product list can be found in Schneider official website.
Q: What is the style of the safety label?
A: Schneider products have two generations of anti-counterfeiting labels.
The first-generation anti-counterfeiting label is rectangular yellow-green style, with Schneider Electric English trademark on the left and bar code on the right, with 12 digits below the bar code and Schneider 4008101315 hotline at the bottom.
The second generation anti-counterfeiting label is also a rectangular yellow-green style, with the words "anti-counterfeiting inquiry" marked vertically on the far left. On the left is a square QR code, on the right is a bar code, and under the bar code is 12 digits. At the bottom is Schneider's 4008101315 hotline and official website. The second generation of anti-counterfeiting labels adds a two-dimensional code query method on the basis of the first generation of anti-counterfeiting labels.
The E3000 series anti-counterfeiting label of panel switch is rectangular green, with square QR code on the left and 12 digits on the right.
Q: What do you mean by data existence and query times?
Answer: The existence of data indicates that the security code can be queried in Schneider data system. The number of inquiries indicates the cumulative number of inquiries of anti-counterfeiting codes in circulation, which can be used as a basis for assisting in judging the authenticity of products.
Q: Can the number of inquiries indicate the authenticity of the products?
Answer: The number of inquiries refers to the cumulative number of inquiries of barcodes, which has nothing to do with the authenticity of products. If there are many inquiries, it may be that the product has been verified many times in sales or other links. The final result is subject to the confirmation of Schneider factory.
Q: Is the product with correct data real?
A: The technology of data verification is only to prevent fraud. Theoretically, any data can be stolen and copied. Data verification is an auxiliary means to verify authenticity. Please refer to the confirmation of Schneider factory.
Q: The data are inconsistent. Are the products definitely fake?
Answer: Data verification is an auxiliary means to verify authenticity, which may be affected by system update and maintenance. Please confirm with Schneider Factory.
Q: How can we avoid buying fakes?
A: As long as the products are purchased from regular channels, the quality can be guaranteed. For example, if you are in XXX area, you can buy it through XXX dealers. Some products can also be purchased through e-commerce channels such as official flagship stores.
Q: Why are there so many fakes from Schneider?
A: As a well-known brand, Schneider cannot avoid being copied, but as a responsible enterprise, we will go all out to protect the interests of our customers. The anti-counterfeiting self-service you are using now is the latest improvement made by Schneider to protect the interests of customers.
Q: How to identify the authenticity of products without anti-counterfeiting labels/beyond the anti-counterfeiting scope?
A: For products without anti-counterfeiting labels, it is recommended to verify the purchase channel. If you buy through a regular authorized store or dealer, you can contact the store or dealer directly for after-sales and related problems, and we will provide perfect after-sales guarantee service.
Q: Why are there no QR codes on the anti-counterfeiting labels of some products?
A: There are two generations of anti-counterfeiting labels. The first-generation tag does not have a QR code, only the second-generation tag has a QR code. Product authenticity inquiry is a value-added service provided by Schneider. Customers can inquire the authenticity of products online through Schneider's anti-counterfeiting database. Not all Schneider's products can query data online, but many products on the market are plagiarized.
At present, the products that can verify the authenticity of products are: miniature circuit breakers, molded case circuit breakers, frame circuit breakers, motor control and protection products, and some medium-voltage cabinets and medium-voltage circuit breakers, all of which are affixed with anti-counterfeiting labels. Schneider will gradually expand the scope of product anti-counterfeiting inquiry according to market conditions.
Q: How to verify imported products?
A: Some imported products have two-dimensional code anti-counterfeiting labels on the minimum packaging, which can track and verify the authenticity data; If there is no anti-counterfeiting label on the minimum package of products, CCC cannot detect the authenticity of imported products for the time being, unless the products are sent back to Schneider, we have a special department to identify them for you.
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