March 15th is the International Consumer Rights Day. In order to keep in line with international standards, March 15th has also been defined as my country’s Consumer Rights Day. The following is an activity plan for Consumer Rights Day collected by the editor. You are welcome to read and share. I hope you will like it.

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#Carrying out Consumer Rights Day Activity Plan 1#

1. Event name: “3﹒15” International Consumer Rights Day Commemoration

2. Event time: Starting at 12:00 on March 11, 20__

3. Activity location: in front of the __ Municipal Federation of Trade Unions Building

4. Specific content:

(1) Commemorative ceremony:

Main Topics include: speeches by leaders of the municipal industrial and commercial bureau, speeches by city government leaders, representatives of integrity units read out a proposal for corporate citizen moral construction activities, announce the "Top Ten Typical Cases of Anti-Counterfeiting and Rights Protection", announce the "Top Ten Cases of Consumer Complaints", and introduce various administrative law enforcement The department's investigation and handling of cases in __ years, the destruction of counterfeit and shoddy goods, the announcement of the start of the 3.15 consultation activities, etc.

Participants: relevant leaders of the district and municipal party committees, governments, and people's congresses, industry and commerce, quality supervision, and health. Leaders and staff of drug supervision, environmental protection and other departments, as well as representatives of enterprises and self-employed individuals (the __ District Industrial and Commercial Bureau organizes and determines the number of participants). Representatives of participating units and operators will join the meeting

(2) )3.15 Publicity and consultation activities:

Relevant law enforcement departments set up consultation desks in accordance with the unified arrangements of the Municipal Consumers Association, and selected personnel who understand laws, regulations, policies, and have good professional qualities to participate in relevant laws, regulations, and policies Publicity, on-site acceptance of consumer inquiries and complaints, and display of counterfeit and shoddy goods (relevant information and exhibits are handled by each department); relevant companies display famous and high-quality goods (no exhibitions and sales activities are allowed), or operate with integrity

(3) Destroy counterfeit and shoddy goods

Relevant law enforcement departments shall submit the variety, name, quantity, case value, etc. of counterfeit and shoddy goods to be destroyed to the Market Economy Inspection Brigade of the Municipal Industry and Commerce Bureau (Tel: ______) , each unit loads the vehicle by itself, and the market inspection team of the Municipal Industry and Commerce Bureau will organize and destroy it on March 14.

(4) Several requirements:

1. Those who participate in the 3.15 activities. Units and individuals must obey the command and carry out their work under the unified organization of the 3.15 event leadership group and the office, and it is strictly forbidden to go their own way

The general commander of the on-site activities: __X

Venue layout and division. Contact person: ____;

Reporter on-site interview coordinator: __X

2. Dress requirements: Industrial and commercial cadres who officially participate in the 3.15 activities should wear winter clothes and coats (without fur collars), Wear a large-brimmed hat.

3. During the 3.15 activities (including the 3.15 party), all industrial and commercial bureaus and offices must strengthen their duty systems and take effective measures to ensure that consumer complaints are resolved in a timely manner.

4. If there are any changes, we will notify you separately, or contact the Municipal Consumers Association (Tel: ____X)

5. Specific division of labor

(1) Municipal Bureau Contract Consumer Protection Section Responsible for:

1. Formulate the implementation plan for the 3.15 series of activities.

2. Convene a coordination meeting and negotiate with the participation of relevant governing units (industry and commerce, quality supervision, health, drug supervision, environmental protection, agriculture and animal husbandry, tobacco and alcohol monopoly, development and planning committee, economic and trade committee, salt affairs, etc.) 3.15 Matters related to activities.

Main content: Notify the preliminary preparations and solicit opinions or suggestions from relevant departments; each department determines the list of members of the 3.15 event leading group office and the participants; investigation and handling of cases by each department and the confiscation of counterfeit and shoddy goods and elimination of counterfeiting; reporting of typical cases; requirements for reporting on anti-counterfeiting and rights protection achievement boards; and other related matters.

The above work will be completed before the end of March 1st.

3. Provide the text materials needed to make the promotional truck audio tape.

4. Collect and write the top ten typical cases of anti-counterfeiting and rights protection in the industrial and commercial system and related departments in __.

5. Collect and write the top ten typical cases of consumer complaints received by the Municipal Consumers Association system in __.

6. Compile some typical food safety cases and publish them at the newspaper exhibition.

The above work will be completed before March 7.

(2) The Municipal Bureau Shang Guangke is in charge

1. Responsible for contacting the TV station’s advertising operation department to broadcast promotional slogans for free for one consecutive month in March.

2. Arrange the printing of leaflets and assist the district industrial and commercial bureau in the production of banners and banners for advertising business units.

3. Work with the Municipal Consumers Association and the office to get in touch with radio stations, TV stations, and newspapers to make publicity plans for the 3.15 activity month.

4. Contact the city radio station to broadcast the live broadcast of the 3.15 event.

#Carrying out consumer rights day activity plan 2#

1. Guiding ideology

With the purpose of protecting the legitimate rights and interests of consumers, with the principle of "joint hands to ** The main theme of the year is "Governing and Enjoying Consumption", taking innovative consumer rights protection work and improving rights protection efficiency as the driving force to promote rights protection, advocate integrity, guide consumption, and serve regional development.

II. Main contents

1. “Explain the law with cases” and carry out extensive publicity and education on consumer knowledge

(1) Incorporate typical cases in daily work , consumer knowledge, business announcements and other work are carried out simultaneously in QQ groups, "__ Industry and Commerce" WeChat public platform, Weibo and other online media;

(2) Strengthen cooperation with "China Consumer News", "China Industrial and Commercial News", "China Consumer Magazine", "Dazhong Daily", "Qilu Evening News", "Qilu Consumer", "__ Evening News", "Shandong Morning News", "Today__", "Shandong Satellite TV", The cooperation with print media such as "__ TV Station" and "__ TV Station" conveys the dynamics of __ consumer rights protection and promotes the positive energy of safeguarding rights for the people.

2. Carry out rights protection business training for consumer rights protection staff

The training content is:

New consumer law knowledge, typical case analysis, rights protection work skills and consumers Rights protection law enforcement and case handling.

The specific arrangements are:

On the morning of March 3, in the comprehensive conference room on the sixth floor of the District Industrial and Commercial Bureau, the Secretary-General of the Consumer Protection Committee will teach, and all the staff of the District Industrial and Commercial Bureau will participate in the study.

3. Conduct knowledge lectures on "New Consumer Law and After-sales Service" in commercial enterprises

The training content mainly includes:

New Consumer Law knowledge and dispute handling practices , after-sales service knowledge and product quality management, etc., are taught by the Secretary-General of the District Consumer Protection Committee.

The specific time and place arrangements are:

(1) On the afternoon of March 2, at __Guangzhou Fabric Art Firm

(2) March 5 In the morning, we sold __ diandian maternity and baby products

(3) On the afternoon of March 5, we sold them at Ginza Mall Taoyuan Store

4. Carry out "new consumption law" and "new consumption law" in schools "Combating and Preventing MLM" Knowledge Lecture

The training content mainly includes:

New consumer law knowledge, combating and preventing MLM knowledge, etc., organized by the District Consumer Protection Committee, Bureau of Fair Trade, and Nanying Branch , Nanjiao Branch organizes teaching and publicity activities.

The specific time and place arrangements are:

(1) March 11, at __ Vocational College

(2) March 13, in Shandong Light Industry Vocational College

5. Carry out "rectification of business behavior in the field of household automobile sales" summary and business training

Activity content:

Summary of rectification activities, carry out automobile Lectures on three guarantees, illegal behavior prevention, service and dispute resolution skills.

The specific time and place arrangement is:

On March 12, in the conference room on the sixth floor of the district bureau, the participants were sales managers and customer service staff of automobile sales companies (4S stores) in the district manager. The Secretary-General of the Consumer Protection Committee summarizes and teaches, and the Southern Suburbs Branch is responsible for convening personnel and arranging the venue.

6. Each Consumer Protection Committee branch will carry out publicity activities in its jurisdiction during the event

Each branch should adapt to local conditions, conduct consulting service activities in schools, enterprises, communities and rural areas, and actively carry out Activities such as sending laws to the countryside and bringing consumer education to schools, classrooms and villages, and effectively provide consumer rights protection services. Rural branches mainly focus on on-site publicity at large gatherings. Specific activities are implemented by each branch separately.

7. On-site publicity and consultation activities on the anniversary

Event time: 9:00-11:00 am on March 14th

Event location: International Furniture Convention and Exhibition Center (No. 2573 Zhoulong Road, __ District, __ City)

Participating units:

District Consumer Protection Committee, District Industrial and Commercial Bureau, Quality Supervision Bureau, Health Bureau, Price Bureau, Pharmaceutical Supervision Bureau, Tobacco Monopoly Bureau, Justice Bureau, Post Office and other departments.

Activity format:

Each unit, based on the actual situation of the unit, organizes business personnel to set up a publicity consultation desk on-site to accept public consultation and handle related complaints on-site.

8. Organize "3.15" volunteers to participate in publicity and consultation activities

Organization and implementation:

(1) Xicheng Branch organizes elderly consumer rights protection volunteers in ancient shopping malls The service team participated in the activities;

(2) The Nanjiao Branch organized consumer rights protection volunteers from Shandong Light Industry Vocational College to carry out publicity and consultation activities;

(3) The Nanying Branch was responsible for organizing __ Consumer rights protection volunteers of college students from vocational colleges carry out publicity and consultation activities.

9. Carry out integrity management initiative activities for enterprises in furniture, catering, trade circulation, automobile sales, etc.

Activity format:

Screen and identify companies with integrity commitments, and coordinate participation On-site activities: organize on-site signing of proposals, awarding of license plates and other related activities. The commitment letters of the four major categories of enterprises and the list of participating commitment units will be broadcast on a rolling basis on "__ TV Station", published in the special page of "Today__", and sent through mobile phone text messages from China Mobile, China Unicom, and China Telecom.

Organization and implementation:

(1) District Consumer Protection Committee and District Food and Drug Administration screen and identify 30 catering service companies;

(2) District Consumer Protection The committee, together with the District Commerce Bureau and each Consumer Protection Committee branch, screened and identified 20 trade circulation companies;

(3) The District Consumer Protection Committee and each Consumer Protection Committee branch screened and identified 30 furniture production and operation enterprises;

(4) The District Consumer Protection Committee and each Consumer Protection Committee branch screened and determined 10 automobile sales companies (4S stores).

10. Famous Enterprise Consulting Service Activities

Conditions for participating enterprises:

“Consumer Satisfaction Unit”, “Double Top Ten” Unit, “Double Base” Enterprise, "Contract-abiding and Credit-worthy Enterprise", "Well-known and Trademark Enterprise", etc.

Activity methods:

Relevant enterprises will set up complaint consultation service desks in their own units and event sites to accept consumer complaints and provide consulting services.

#Carrying out Consumer Rights Day Activity Plan 3#

1. Activity name: “3﹒15” International Consumer Rights Day Commemoration

2 , Activity time: Starting at 12 o'clock on March 11, 20__

3. Activity location: In front of the __ Municipal Federation of Trade Unions Building

4. Specific content:

(1) Commemorative Ceremony:

The main topics include: speeches by the leaders of the Municipal Industry and Commerce Bureau, speeches by the leaders of the municipal government, the representatives of the integrity units read out the initiative for corporate citizen moral construction activities, and announced the "Top Ten Anti-Counterfeiting and Rights Protection" "Typical Cases", announced the "Top Ten Consumer Complaint Cases", introduced the investigation and handling of cases by various administrative law enforcement departments in __ and the destruction of counterfeit and shoddy goods, announced the start of the 3.15 consultation activities, etc.

Participants: Relevant leaders of district and municipal party committees, governments, and people’s congresses, leaders and staff of industry and commerce, quality supervision, health, drug supervision, environmental protection and other departments, representatives of enterprises and self-employed individuals (_ _The District Industrial and Commercial Bureau organizes and determines the number of people).

Representatives of participating units and operators will join the regular team

(2) 3.15 publicity and consultation activities:

Relevant law enforcement departments will set up consultation desks in accordance with the unified arrangements of the Municipal Consumers Association, and select knowledgeable Personnel who understand laws, regulations, policies and have good professional qualities will participate in the promotion of relevant laws, regulations and policies, accept consumer inquiries and complaints on-site, and display relevant counterfeit and shoddy goods (relevant information and exhibits will be handled by each department themselves); relevant enterprises will display famous and high-quality products products (exhibitions and sales activities are not allowed), or honest business practices.

(3) Destruction of counterfeit and shoddy goods

Relevant law enforcement departments shall submit the variety, name, quantity, case value, etc. of counterfeit and shoddy goods to be destroyed to the Market Economy Inspection Brigade of the Municipal Industry and Commerce Bureau (Tel: ______), each unit loads the truck by itself, and the market inspection brigade of the Municipal Industry and Commerce Bureau will organize and destroy it on March 14.

(4) Several requirements:

1. Units and individuals participating in the 3.15 activities must obey the command and carry out their work under the unified organization of the 3.15 activity leadership group and office. Everyone is strictly prohibited from doing their own thing.

Director of on-site activities: ___

Contact person for venue layout and division: ____;

On-site reporter interview coordinator: ___

2. Dress code: Industrial and commercial cadres who officially participate in the 3.15 activities should wear winter clothes, coats (without fur collars), and large-brimmed hats. Other personnel may wear casual clothes.

3. During the 3.15 activities (including the 3.15 party), all industrial and commercial bureaus and offices must strengthen their duty systems and take effective measures to ensure that consumer complaints are resolved in a timely manner.

4. If there are any changes, we will notify you separately, or contact the Municipal Consumers Association (Tel: _____)

5. Specific division of labor

(1) Municipal Bureau Contract The Consumer Protection Department is responsible for:

1. Formulate an implementation plan for the 3.15 series of activities.

2. Convene a coordination meeting and negotiate with the participation of relevant governing units (industry and commerce, quality supervision, health, drug supervision, environmental protection, agriculture and animal husbandry, tobacco and alcohol monopoly, development and planning committee, economic and trade committee, salt affairs, etc.) 3.15 Matters related to activities.

Main content: Notify the preliminary preparations and solicit opinions or suggestions from relevant departments; each department determines the list of members of the 3.15 event leading group office and the participants; investigation and handling of cases by each department and the confiscation of counterfeit and shoddy goods and elimination of counterfeiting; reporting of typical cases; requirements for reporting on anti-counterfeiting and rights protection achievement boards; and other related matters.

The above work will be completed before the end of March 1st.

3. Provide the text materials needed to make the promotional truck audio tape.

4. Collect and write the top ten typical cases of anti-counterfeiting and rights protection in the industrial and commercial system and related departments in __.

5. Collect and write the top ten typical cases of consumer complaints received by the Municipal Consumers Association system in __.

6. Compile some typical food safety cases and publish them at the newspaper exhibition.

The above work will be completed before March 7.

(2) The Municipal Bureau Shang Guangke is in charge

1. Responsible for contacting the TV station’s advertising operation department to broadcast promotional slogans for free for one consecutive month in March.

2. Arrange the printing of leaflets and assist the district industrial and commercial bureau in the production of banners and banners for advertising business units.

3. Work with the Municipal Consumers Association and the office to get in touch with radio stations, TV stations, and newspapers to make publicity plans for the 3.15 activity month.

4. Contact the city radio station to broadcast the live broadcast of the 3.15 event.

# carrying out consumer rights day activity plan 4#

1. The theme, purpose and significance of the activity

Emphasis on improving people's livelihood is the foundation of economic and social development Purpose is the starting point and foothold for formulating consumer policies; emphasizing consumer rights protection is an important means to expand consumer demand and a powerful starting point for protecting and improving people's livelihood.

Insist on being consumer-oriented, innovate consumer rights protection mechanisms, strengthen consumer rights protection publicity and education, consolidate consumer rights protection positions, effectively perform consumer rights protection functions, enhance rights protection capabilities, improve the consumption environment, and serve social harmony and stability. Serve the stable and rapid development of the economy and society.

Especially as Dazhou is in the first year of "__" and a critical year for the construction of the "Second City", it should promote the healthy development of the market economy, protect the healthy growth of well-known enterprises, protect the legitimate rights and interests of consumers from infringement, and create a To lay a solid foundation for a fair, just and honest consumption environment, this event was specially launched in accordance with the work deployment of the China Consumers Association and the actual situation of Dazhou.

II. Host and Organizer

Sponsor: Dazhou Municipal People’s Government

Organizer: Dazhou Industrial and Commercial Bureau, Dazhou Consumer Rights Protection Committee

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Dazhou Tongchuan New Element Media Co., Ltd.

3. Event time and location

Event time: March 1 to March 31

Event location:

1. New Century Plaza and Central Square

2. Great Wall Hotel

4. Planning of various activities

#Carrying out consumer rights day activity plan 5#

1. Name of the activity:

“Worry-free online consumption with integrity—International Consumer Rights Day on March 15, 20__ "Promote commemorative events.

2. Theme of the event:

Promote laws and regulations such as the "Consumer Law", highlight the annual theme of "Worry-free Internet Consumption with Integrity" determined by the China Consumers Association, and promote consumer protection work results for the rights and interests of investors.

3. Event schedule:

March is the month of the "Worry-Free Online Integrity Consumption—International Consumer Rights Day on March 15, 20__" campaign month. It will be arranged around March 15th, forming the climax of the entire event.

IV. The form and content of the activity:

According to the requirements of the Provincial and __ Municipal Consumer Protection Committee, combined with the actual situation of our district, all branches and liaison stations must take active actions and pass Carry out a variety of publicity and education activities in a variety of ways and channels. Together with committee members, we will organize relevant enterprises, institutions and all sectors of society to participate extensively to create a strong social atmosphere.

With the strong support and cooperation of all committee members, the District Consumer Protection Committee will carry out the following series of activities around March 15:

1. Invite district government leaders to participate in the "_ A commemorative article was published in _Daily.

2. Make extensive reports on "3.15" in "__ Daily" and __ TV station.

3. Organize and distribute promotional materials and issue consumer warnings.

4. Announce typical cases of consumer rights protection last year.

5. Organize relevant departments and units to carry out on-site consulting service activities on Huizheng Road.

6. Produce a certain number of drawing boards to display the results of consumer protection work during on-site consultation.

7. Each branch will carry out on-site consulting service activities in various forms in the local area based on actual conditions.

5. Requirements for activities

1. Strengthen leadership and conscientiously organize activities. All Consumer Protection Committee branches and liaison stations should strengthen the organization and leadership of the activities, carefully study the content and plans of the activities, deploy them early, and report to the local government and relevant departments in a timely manner to ensure that the activities are a complete success.

2. The content of the activity should highlight the promotion of the theme of the year. The "3.15" activities should closely focus on the year theme of "Worry-free Internet Consumption with Integrity", and should highlight new consumption concepts, consumption behaviors, and consumption methods to promote economic development. Strengthen the concept of legal protection and pay attention to the protection of consumer rights and interests. Through activities, we will further enhance the awareness of operators to operate with integrity, safeguard consumer rights and interests, and improve the quality of consumption.

3. Strengthen social supervision of goods and services that affect consumers’ health and safety. Consumer protection committee members such as market supervision, health, and price committees should take the "3.15" event as an opportunity to carry out rights protection and law enforcement actions. All Consumer Protection Committee branches and liaison stations must actively carry out regional inspections in conjunction with relevant departments, pay special attention to whether operators have business behaviors that endanger the people, and expose major typical cases.

While organizing publicity and commemorative activities, various localities should actively provide manuscripts, typical cases and news clues to the district consumer protection committee or the news media.

#Carrying out consumer rights day activity plan 6#

1. Guiding ideology

In-depth study and implementation of the Party's Third Session of the Party and the Central Economic Commission In the spirit of the work conference, we promoted the theme of "Consumption and Service" in XX, so that the whole society will pay attention to the relationship between expanding consumption and serving consumers, serving economic development and serving social harmony, and strive to create a good consumption environment and improve Consumers' consumption expectations; effectively strengthen the protection of consumer rights and interests, enhance consumer confidence; advocate scientific, reasonable, healthy and civilized consumption patterns, and promote sound and rapid economic and social development.

2. Event name and theme

"3.15 International Consumer Rights Day "Consumption and Service" Annual Theme" publicity activity. The theme of the year is: "Consumption and Services".

3. Activity forms

1. Set up a "3.15" consumer rights protection activity street. Along both sides of Jiefang Road to the intersection of Jiefang Road and Fuqiang Road in the east, and to the intersection of Jiefang Road and Tianzhongshan Avenue in the west. All functional departments, enterprises and institutions participating in the conference will set up exhibition booths, information desks, boards, promotional materials and promotional banners, and have more than 3 staff members responsible for publicity, consultation and complaint acceptance. The event will start at 8:00 am and end at 16:00 pm on March 15th. The activity center and complaint site are located in front of the former Municipal Party Committee and Municipal Government on Jiefang Road.

2. 10 (12315) hotlines (provided by China Unicom) will be set up at the "3.15" event, staffed by the Municipal Industry and Commerce Bureau, the Municipal Consumers Association, the Economic Inspection Detachment of the Municipal Industry and Commerce Bureau, professional branches, and post offices The city branch and the high-tech branch are composed of 40 people.

3. At 7 pm on March 15, the "3.15 Consumption and Service" literary evening will be held in New Century Plaza. The organizers are: Zhumadian Industrial and Commercial Bureau, Zhumadian Consumers Association; Zhumadian China Unicom Company. .

4. Set up a 3.15 activity office and a news center. The activity office is composed of personnel from the Municipal Industry and Commerce Bureau and the Municipal Consumers Association to coordinate matters related to the "3.15" activities; the news center is composed of the Provincial Reporter Station in Zhumadian, Zhumadian Daily, Zhumadian TV Channels 1, 2, and 3, Zhumadian Radio Station, Tianjin It is composed of media personnel such as China Evening Newspaper and Zhumadian Radio and Television Newspaper.

5. Organizational Leadership

Establish a "3.15" publicity activity leading group with an activity office under it. The office is located in the Municipal Consumers Association.

6. Participating Units

Administrative law enforcement departments and production, operation, and service units closely related to consumers’ daily consumption should participate. Through this event, we demonstrate the purpose of administrative law enforcement departments to serve the masses and protect consumers' rights, and jointly create a safe consumption environment and social responsibilities for consumers, and promote the stable and rapid development of our city's economy and society. .

#Carrying out consumer rights day activity plan 7#

1. Overall goal

Focus on the theme of "Consuming with confidence in __" and comprehensively and fully demonstrate the peace of mind The results of consumption construction have started a new round of safe consumption construction actions. We will effectively handle consumer complaints, improve rescue efficiency, and meet consumer expectations. Increase efforts to crack down on consumption pain points in the industry and maintain the order and security of the consumer market. Extensively promote the publicity and implementation of consumer rights laws, stimulate and mobilize social forces for consumer rights protection, and further create a strong and participatory atmosphere for consumer rights protection.

2. Main tasks

(1) Carry out publicity and promotion actions to build safe consumption. All offices (branches) of the Market Supervision Bureau, all consumer protection branches, and member units of each consumer protection committee must vigorously strengthen the promotion of safe consumption, widely publicize the results of safe consumption, widely promote the demonstration models of safe consumption, launch mobilization activities in various forms, and strive to promote safe consumption. Consumption is promoted everywhere and everyone knows it. All offices (branches) of the Market Supervision Bureau should organize and carry out return visits to enterprises with no-reason return commitments and rest assured consumption demonstration construction units, and focus on following up on the disclosure and implementation of no-reason return commitments through visits, surveys, consumer experiences, etc., and further guide companies to Publicize commitments in a standardized and eye-catching way, and truly keep your promises.

On this basis, we should proactively boost the willingness of enterprises to create and lay a good foundation for high-quality completion of this year's task of building safe consumption.

(2) Carry out special actions to safeguard consumer rights in key industries. For industries with strong consumer demand and many conflicts and disputes, special administrative law enforcement and social supervision will be organized and carried out. Focus on consumer fields such as elderly health care products, automobiles and accessories, tourism and finance, and simultaneously supervise online and offline markets, focusing on cracking down on infringement and illegal activities such as counterfeiting, bundled sales, false propaganda, and overbearing clauses. Through special actions, a number of industry chaos will be exposed, a number of typical cases will be investigated and dealt with, a number of key enterprises will be interviewed, and a number of unscrupulous businesses will be cracked down.

(3) Carry out consumer consultation and complaint convenience service activities. Resolving consumer disputes is the basic connotation of consumer rights protection. During the March 15 period, consumer consultation and complaint activities will be carried out. The activities are arranged as follows:

1. Activity name: Publicity and commemoration of the International Consumer Rights Day on March 15, 20__ Activity.

2. Organizational leadership: a leading group composed of the Municipal Consumer Protection Committee’s standing director units Market Supervision Bureau, Quality Supervision Bureau, Development and Reform Bureau, Health and Social Security Bureau, Construction Bureau, Agricultural Economics Bureau, Tourism Committee, etc. , the Municipal Consumer Protection Committee Secretariat is responsible for the organization and coordination of the activities.

3. Activity theme: Quality Consumption, Better Life.

4. Activity method: This activity has one main venue and 11 branch venues. At the main venue, the Municipal Consumer Protection Committee organized directors and relevant units to carry out activities such as legal consultation, publicity of public enterprise services, Q&A on consumer knowledge, and acceptance and handling of on-site complaints and reports from consumers around the implementation of the "Consumer Law" and the theme of the Year of Consumption. In the branch venues, in accordance with the requirements of multiple points, we organize and carry out consumer rights protection activities in communities, rural areas, and squares, distribute consumer rights knowledge manuals, provide relevant legal consultation, accept consumer complaints on-site, and solve consumers' problems enthusiastically and efficiently.

5. Time and place:

(1) Activity time: __Main venue: 9:30-11:30 on March 15, 20__; branch venue activity time , each unit makes its own arrangements to ensure completion before March 15.

(2) Event location: The main venue is located at Wuyue Plaza, No. 439 Zhenxing East Road, __ City. Other branch venues are arranged by each unit.

6. Publicity and reporting: Before the "3.15" event, __TV stations, newspapers, and town (street) radio stations should widely publicize it to form a public opinion atmosphere, and do a good job in reporting on the "3.15" on-site activities. .

While providing on-site consulting services, each market supervision office (bureau) should give full play to the role of platforms such as litigation and mediation docking, diversified resolution of online conflicts and disputes, and e-commerce consumer rights protection through trains, to further promote consumer disputes Multiple solutions.

(4) Carry out consumer rights protection and legal education activities. It is necessary to create an upsurge in learning the new "Consumer Law" and carry out extensive and vivid legal education through community bulletin boards, "Consumer Law" manuals, knowledge contests, public lectures and sending laws to enterprises, focusing on the "Consumer Rights Protection Law" The "Advertising Law", "Anti-Unfair Competition Law", "Zhejiang Province Measures for the Implementation of the Consumer Law", "Implementation Measures for the Seven-Day Return of Goods Purchased Online without Reasons" and the new "Zhejiang Province "Three Guarantees" Product Catalog" and other promotional interpretations, in order to The easy-to-understand format promotes people at all levels to learn, understand and abide by the law. It is necessary to widely publicize the annual theme of "Quality Consumption, Better Life", focus on consumption hot spots and emerging consumption areas, organize and carry out quality consumption education "into rural areas, into communities, into schools, into units, into families, into enterprises, into scenic spots, into commercial buildings " and other activities, actively promote green civilization and rational consumption, and enhance the whole society's awareness of improving consumption quality.

3. Work Requirements

(1) Strong planning to make a good start for the year-round consumer rights protection work. This year is a critical year for the in-depth advancement of the "Safe Consumption in __" action. It is necessary to not only consolidate last year's construction results, but also expand and deepen various actions to ensure safe consumption. The responsibilities are heavy and the tasks are arduous. All units should seize the opportunity of "3·15", focus on various tasks of safe consumption, start early, publicize widely, take practical measures, promote actual results, and build the "safe consumption in __" brand.

(2) Strengthen response and effectively maintain social harmony and stability.

"March 15" is an important time node that is generally concerned by the public. It is a period of high incidence of consumer complaints. All units must maintain a high degree of sensitivity, strengthen public opinion monitoring and conflict investigation, and do a good job in responding to sudden and mass consumer complaints. Develop disposal plans to plug loopholes as early as possible.

During the "March 15" period, all market supervision offices (bureaus) and relevant departments must strengthen on-duty duty to ensure that consumer complaint channels have dedicated personnel in charge and are handled in a timely manner. Especially during the live broadcast of CCTV's "3·15" party, leaders in charge of each office (branch) must be on duty and relevant personnel are on duty. If consumer infringements and quality problems involving industrial and commercial functions are exposed at the party, emergency response must be initiated as soon as possible. Establish an emergency response mechanism for incidents, strengthen internal and external reporting and communication, and strictly follow procedures and time requirements to promptly report on the progress and implementation of each stage of incident response and disposal. Every complaint and report involved on the national 12315 Internet platform must be handled and fed back in a timely and standardized manner.

(3) Strengthen publicity and create a good atmosphere for consumer rights protection. All units must pay full attention to publicity work, coordinate the formulation of publicity plans, actively use the role of websites and WeChat public accounts, orderly launch a series of publicity activities with novel forms and rich content, comprehensively display the key highlights of consumer rights protection work, and actively respond to public opinion concerns and Consumers are concerned, and through high-frequency and high-coverage publicity campaigns, the positive energy of consumer rights protection is widely disseminated.

(4) Strong implementation to ensure that rights protection work wins the trust of the people. All market supervision offices (bureaus) must work hard to implement the various tasks launched during the "March 15" period, strive to form a batch of new consumer rights protection results that are in line with public opinion, and strengthen information disclosure of work results to maximize influence and credibility. Regarding the resolution of conflicts and disputes that are of great concern to consumers, great efforts must be made to mediate and resolve consumer difficulties, improve the resolution rate and satisfaction rate of consumer disputes, so that consumers have no worries, and ensure safe consumption for every consumer.

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