The difference between 12315 complaints and reports is as follows:

1. Complaints refer to consumers reporting to 12315 due to problems with the goods they purchased or the services they received, requesting solutions to the problems that have affected their personal legitimate rights and interests. The problem of infringement;

2. Reporting means that consumers or other people report illegal activities to 12315 and request the industrial and commercial administration department to investigate and deal with them in accordance with the law;

3. Complaints usually Issues involving the personal rights and interests of consumers, and reporting may involve the interests of the public or the rights of others;

4. In terms of handling results, complaints are mostly based on mediation, aiming to restore the rights and interests of consumers; reporting It focuses on the enforcement of laws and regulations and the investigation and punishment of illegal activities.

12315 The basis for handling complaints and reports:

1. The basis for handling complaints: usually the Consumer Rights Protection Law, the Civil Code and other laws and regulations directly related to consumer rights;

2. Basis for handling reports: It involves the Anti-Unfair Competition Law, Trademark Law, Patent Law, etc. These laws and regulations usually target market order and corporate behavior.

To sum up, there are obvious differences between complaints and reports in terms of purpose, scope and results. Complaints mainly solve the problem of damage to personal legitimate rights and interests, while reports are for investigating and punishing illegal acts, which may involve Issues involving public interests or the rights and interests of others. Complaints are mostly based on mediation, aiming to restore consumers' rights and interests, while reporting focuses on the enforcement of laws and regulations and the investigation and punishment of illegal activities.

Legal basis:

"12315 Consumer Complaints and Reporting Center Working Rules"

Article 5

Based on relevant laws, regulations, According to the regulations and the functions of the industrial and commercial administrative organs, the following complaints and reports are accepted and handled:

- Complaints about consumer rights disputes arising from consumers purchasing and using goods or receiving services for daily consumption;

- Complaints from farmers about purchasing and using means of production directly used in agricultural production;

- Complaints against violations of the legitimate rights and interests of consumers, sales of counterfeit and shoddy goods, and other violations of industrial and commercial administrative laws, regulations and rules report.

Article 6

Provide consulting services on industrial and commercial administrative laws, regulations, rules and industrial and commercial administrative business.

Article 7

Listen to the opinions and suggestions from all walks of life and consumers on industrial and commercial administration. Receive and transfer complaints and reports involving violations of laws and disciplines by law enforcement personnel of the industrial and commercial departments.