Chapter 1 General Provisions: Article 1 In order to protect the legitimate rights and interests of consumers and strengthen the supervision of commodity production, sales and services, in accordance with the "Consumer Rights and Interests Protection Law of the People's Republic of China" and These regulations are formulated in accordance with relevant laws and regulations and in light of the actual conditions of the autonomous region. ?Article 2: Consumers as mentioned in these regulations refer to individuals and entities who purchase and use goods or receive services for daily consumption. ?

Operators as mentioned in these regulations refer to units and individuals that produce and sell goods or provide services to consumers. ?Article 3 The people's governments at or above the county level shall perform their duties of protecting the legitimate rights and interests of consumers, receive regular reports on major matters related to the protection of consumer rights and interests, and organize, coordinate, and supervise the relevant administrative departments to do a good job in protecting the legitimate rights and interests of consumers. .

Relevant departments such as market supervision and administration and health and health of the people's governments at or above the county level shall strengthen supervision and inspection of commodity production, sales and services within the scope of their respective responsibilities, accept consumer complaints, investigate and deal with damages Acts on the legitimate rights and interests of consumers. ?

When the people's governments at or above the county level and their relevant administrative departments formulate normative documents related to consumer rights and interests, they should publish them through the news media and hold symposiums to listen to consumers' opinions and demands. ?Article 4: Protecting the legitimate rights and interests of consumers is the common responsibility of the entire society. ?

All organizations and individuals have the right to supervise behaviors that harm the legitimate rights and interests of consumers. ?

The mass media should do a good job in publicity to safeguard the legitimate rights and interests of consumers, and have the right to expose and criticize behavior that damages the legitimate rights and interests of consumers. ?Chapter 2 Consumer Rights?Article 5 Consumers shall enjoy the following rights when purchasing and using goods or receiving services:?

(1) Independently choose goods and services;?

(2) Understand the true situation of goods and services;?

(3) Get guarantees of quality, measurement, hygiene, safety and legal price;

(4) Requirements Provide purchase vouchers, service documents and relevant information, and obtain necessary technical guidance and after-sales service;?

(5) For goods that malfunction or affect normal use within the prescribed or agreed period, require repair, Redo, replace, return;?

(6) When legitimate rights and interests are damaged, demand compensation, or complain, appeal, sue, or apply for arbitration;?

(7) Personal dignity , national customs and habits are respected;?

(8) Personal and property safety are guaranteed;?

(9) Reporting and exposing illegal activities that damage the legitimate rights and interests of consumers , accusation;?

(10) Other rights stipulated in relevant laws and regulations. ?Article 6: Consumers have the right to establish social groups in accordance with the law to safeguard their legitimate rights and interests. Chapter 3 Obligations of Operators? Article 7 Operators selling goods or providing services shall perform their obligations in accordance with relevant laws and regulations. If operators and consumers have an agreement, they shall perform their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations.

Article 8 Operators shall abide by the principles of equality, voluntariness, fairness, good faith, and abide by the following regulations:?

(1) The quality, price, measurement, packaging, labeling, sanitation and safety of commodities shall be Comply with laws, regulations and relevant provisions;?

(2) It is not allowed to produce and sell goods that counterfeit other people's registered trademarks;?

(3) It is not allowed to produce or sell prohibited goods;?

(4) It is not allowed to forge the place of origin, production date, license of goods, forge or impersonate others’ factory name, factory address, certification mark;?

(5) It is not allowed to be sold and must be inspected , quarantine goods without inspection or quarantine or forging inspection or quarantine results;?

(6) Goods sold and services provided must be clearly marked, and shall not be sold at false "clearance prices" or "fire sale prices" sell goods or provide services at deceptive prices;

(7) Shall not refuse consumers to verify or review the quality, measurement, and price of goods;?

(8) Shall not sell goods in The goods are adulterated, adulterated, substandard goods are passed off as good, fake goods are passed off as genuine, old goods are passed off as new, short-scale and under-scale goods are used, or substandard goods are passed off as qualified goods;

(9) Using payment in advance or mail order Those who sell goods or provide services through , TV shopping, online shopping, agency, etc. must ensure quality and perform contracts on time; (10) No forced buying, selling, tying of goods, or forced provision of services. If selective services are provided, the consent of consumers must be obtained in advance;?

(11) Provide convenient conditions for understanding and selecting goods. Goods that need to be unsealed and tested must be unconditionally unsealed and tested in person, and must not be Force consumers to buy on the grounds of unsealing and testing of goods;?

(12) No unfair or unreasonable regulations for consumers shall be made through standard contracts, notification statements, store notices, etc. , or shirk their civil liability for harming the legitimate rights and interests of consumers;?

(13) Shall not refuse or obstruct the supervision and inspection of goods and services by relevant administrative departments and the handling of consumer complaints by consumer associations Investigation;?

(14) Do not deceive consumers through false “prize sales” and other promotional forms. Article 9 Operators shall hang a business license when engaging in business activities. Those who rent counters or venues from others or engage in joint business activities with manufacturers shall indicate their true names and marks; exhibition organizers, venue and counter providers shall supervise exhibitors and venue and counter users to hang business licenses and indicate their true names and signs. mark. ?