Other phone numbers:

1, Taobao merchants

057 1-88 157858 (Monday to Sunday 9:00-2 1:00)

2. Tmall merchants

400-860-8608 (Monday to Sunday 9:00-2 1:00)

3. Tmall International Consumers

400-843-2288 (9:00-24:00 Monday to Sunday)

Extended data:

Article 40 of the Product Quality Law stipulates that:

In any of the following circumstances, the seller shall be responsible for repair, replacement and return; If losses are caused to consumers who buy products, the seller shall compensate for the losses:

1, without prior explanation, does not have the proper performance of the product;

2, does not meet the product standards indicated on the product or its packaging;

3, does not conform to the product description, physical samples and other ways to show the quality status.

Article 44 of the Product Quality Law stipulates that if the victim suffers personal injury due to product defects, the infringer shall compensate for medical expenses, nursing expenses during treatment, income reduced due to missed work and other expenses; If it causes disability, it shall also pay the living expenses, living allowance, disability compensation for the disabled and the living expenses necessary for the people supported by them, resulting in the death of the victim.

Funeral expenses, death compensation and living expenses necessary for the dependents of the deceased should also be paid. The victim's property suffered losses due to defective products. The infringer shall restore the original state or pay compensation at a discount. If the victim suffers other heavy losses as a result, the infringer shall compensate for the losses.

Taobao. Com- customer service center