You can complain to 12315 on the app complaint reporting platform, or you can also complain to the Cyberspace Administration of China. The national 12315 Internet platform is a platform for consumers across the country to make complaints and reports conveniently and efficiently 24 hours a day through multiple channels such as computers, mobile APPs, WeChat official accounts, and WeChat mini programs. This platform was built by the State Administration for Industry and Commerce and is used jointly by industry and commerce and market supervision departments across the country. On March 14, 2017, the national 12315 Internet platform was officially launched. On March 15, 2018, the second phase of the national 12315 Internet platform was officially launched.

The following materials should be submitted for complaints:

1. Complaint letter: should list the complainant’s name, address, contact number, and trademark rights; the trademark agent If the agency is an agent, it should also list the name, address, and phone number of the agency; the name, address, infringement facts and related circumstances of the respondent; the laws, regulations, requirements, and date of the complaint;

2. Business license and copy;

3. Trademark registration certificate and copy;

4. Evidence of infringement: including infringing objects, trademark logos, relevant bills, photos, etc.;

p>

5. Letter of attorney. Domestic trademark registrants can entrust others to make complaints, but they must submit a power of attorney signed by the entruster. If a trademark agency organization is entrusted to lodge a complaint, a valid certificate proving that the organization has agency qualifications shall be presented; if a foreign trademark registrant requires protection of the exclusive right to use his trademark, he shall entrust a state-designated trademark agency organization to lodge a complaint and submit Chinese complaint documents and business experience. Certified or notarized power of attorney and relevant supporting materials.

Laws and Regulations

"Consumer Rights and Interests Protection Law of the People's Republic of China"

Article 15 Consumers enjoy the right to protection of goods and services The right to supervise consumer rights work.

Consumers have the right to report and accuse behaviors that infringe on consumer rights and interests and the illegal and dereliction of duty by state agencies and their staff in the work of protecting consumer rights, and have the right to criticize and criticize the work of protecting consumer rights and interests. suggestion.