Question 1: The importance of work processes Generally speaking, enterprises have two systems, one is the process system, and the other is the internal control system. The former is for the purpose of improving work efficiency, and the latter is for improving work efficiency. efficiency and prevention of operational risks.

Process: It can be described and implemented in the form of documents and systems. However, considering the actual work and cultural quality of most front-line employees, the effect of using systems and documents to publicize and implement is often not very good. Therefore, , we need to extract the process specified in the document system in the form of a flow chart, and then explain and publicize it based on the actual work, and the effect will be much better.

As for the importance of process, for example, you can see why Western fast food such as McDonald's, KFC, and Dicos can develop rapidly with the same service and catering quality? The reason is that they have a strict process and system that details every work process and link, and even has regulations on how often the floor should be swept. Why do the same Chinese dishes have different differences in different restaurants? This is because we often hear that there is no unified standard for proper salt, a little salt, etc.!

For enterprise production, in order to achieve improved quality and maintain stability, we should establish operating standards for each link of the production process (what tools to use, how much torque to apply, how many tools are needed to complete the work) Actions, whether there are invalid actions in the actions, the frequency of self-inspection, self-inspection methods, process protection and standards, placement of tools, etc.), if we achieve this, we will achieve the goals of refinement and standardization, and quality There will definitely be a guarantee, and efficiency will certainly be improved. More importantly, with these processes and specifications, and their implementation (the execution office is the key), we can ensure quality and standardize management on the one hand, and on the other hand, we can reduce the impact of work on workers' personal skills, professionalism, and quality. Reliance on awareness can lower employment standards, reduce the difficulty of management, and eliminate the phenomenon that managers are "firefighters."

Question 2: What is work process standardization? After the synthesis of knowledge, experience, and hard work, the best and most efficient working methods are discovered and discovered, and then the existing models are standardized and promoted. , to make it an example for all employees to imitate and implement, is to explore the manufacturing process of the work cycle that is completely possible with shortcut combinations.

Perfecting the process and applying it uniformly is standardization, which is the meaning of extreme improvement in work.

Question 3: What is the significance of standardization management? Enterprise standardization management system is an important part of enterprise standardization work and an important means to accelerate enterprise technological progress and strengthen scientific management. The establishment of standardization, including the optimization of management processes, is an important measure to improve corporate management levels and operational efficiency and prevent operational risks.

Standardized management has at least the following three aspects of great significance:

1. Standardized management is the key to strengthening the company’s execution capabilities and improving production efficiency;

2 , Standardized management is the guarantee to improve product quality and ensure safety;

3. Standardized management is a bridge to promote new processes, new technologies, new scientific research results, etc.;

Moreover, from the international From a trade perspective, standardization provides an open and consistent standard for the unified opening and fair competition of the international trade liberalization market, provides enterprises with a fixed standard of trade conditions, and eliminates trade barriers, especially It is technical barriers to trade that provide a guideline.

Question 4: The significance of standardized management CI design was first proposed by the United States in the 1960s and widely promoted and applied in Japan in the 1970s. It is a way for modern enterprises to move towards integrated, visual and systematic management. Brand new concept. Its definition is: applying the corporate business philosophy to the spiritual culture, using the overall communication system (especially the visual communication system), to convey it to the inside of the company and the public, and to create a consistent sense of identity or values ??for the company's production, so as to form a good Design system for corporate identity and promotional products. CI system (Corporate Identity System) is the corporate image identification system, which is the embodiment of the company's internal and external management behavior caused by large-scale operations. In today's international market, competition is becoming increasingly fierce. The competition between enterprises is no longer a competition in terms of products, quality, technology, etc., but has developed into a diversified overall competition.

In order to survive, enterprises must adjust and update management, concepts, phenomena, etc., and formulate long-term development plans and strategies to adapt to changes in the market environment. Today's market competition is first of all the competition of phenomena, the promotion of corporate image design, the implementation of corporate image competition, the promotion of corporate image design and the implementation of corporate image strategy. In order to unify and enhance the corporate image and make the corporate image show a side that meets the requirements of social values, the company must carry out its image management and image design. CI design system is based on corporate positioning or corporate business philosophy, and organizes and systematizes all aspects including corporate internal management, external relations activities, advertising and other publicity activities using visual and audio means. , unified comprehensive design, striving to make all aspects of the enterprise appear in front of the public in a unified form, and create a good corporate image. As an integrated design system for corporate image, CI is a complete and ideal method to establish and convey corporate image. Enterprises can form standardized design and standardized management of their office systems, production systems, management systems, as well as operations, packaging, advertising and other systems through CI design, thereby mobilizing the enthusiasm of each employee of the enterprise and participating in the enterprise's development strategy. Through integrated symbolic forms, the responsibilities and obligations of the enterprise are divided, so that the enterprise can operate effectively in various functional departments, establish a unique personality image of the enterprise, and differentiate the enterprise's products from other similar products, and stand out among the peers. Stand out from the crowd, quickly and effectively help enterprises create brand effects and occupy the market. The implementation of the CI system can make the enterprise's operation and management more scientific, organized and symbolic within the enterprise. It can purposely formulate business philosophy based on the development of the market and the enterprise, and formulate a set of management principles and management principles that can be implemented. Standards are implemented in the form of symbols to streamline the production process and market circulation of enterprises, so as to reduce costs and losses and effectively improve product quality. The form of external communication is to use various media as a unified launch, so that the public can receive a large amount of corporate communication information, establish a good corporate image, improve the visibility of the company and products, and enhance the public's memory and understanding of the corporate image. The subscription rate of the company's products makes the company's products more popular and brings better social and operating benefits to the company.

Question 5: Benefits of standardized management of enterprises In view of the current common problems in our country's enterprises such as unclear division of labor, unclear responsibilities and powers, poor processes, and chaotic basic management work, the "Modern Enterprise Standardized Management System" was adopted Management by objectives runs through the entire process of business operations, using performance appraisal as the result and rewards and punishments to protect the interests of shareholders and employees. Through organizational structure design and position management, the company can straighten out the organizational structure, redesign the management system, clarify the functions of each department, clarify job responsibilities, match responsibilities and rights with each other, form the best business combination and collaboration model, and solve the problem of organizational rigidity and institutional A series of problems such as bloatedness, multiple leaders, cross-level command, lack of functions, unclear responsibilities, unequal responsibilities and powers, over-centralization or decentralization of authority, unreasonable division of labor, low employee morale, etc., make the company form a competitive and sustainable management Organizational model. By establishing scientific business processes and perfect rules and regulations, enterprises can have a modern scientific management system of corporate governance, clarify behavioral norms and coordination relationships, and solve the problem of people-governed management, no rules to follow, no rules to follow, and rules not followed. There are problems such as non-compliance with the law, lack of coordination, and mutual buck-passing to ensure the healthy, long-term and stable development of the company. According to the company's operating value chain, design the target management and performance appraisal system, establish a set of interlocking operating mechanisms, and design an employee benefit mechanism composed of employee stock ownership, options, salary, benefits, etc., which is beneficial to employees, especially senior executives. Managers and business backbones have a motivating and stabilizing effect, constantly promoting the realization of corporate business goals. Solve problems such as unclear goals, failure to implement goals, assessment based on feelings, rewards and punishments based on emotions, unequal responsibilities and rights, and many employees complaining, so that the company can adapt to the dual needs of the environment and employee needs, and achieve the "four goals" of customers, employees, shareholders, and society. Win" and form a stable and effective market expansion capability. There is such a metaphor: the management system of an enterprise is a racing car, the managers are the racing drivers, and the technical level of the driver must be synchronized with the quality of the car. For example, if you are running on the highway, your driving skills are very high. But if you drive a Xiali, you still can't beat a Mercedes-Benz. A change in management is equivalent to changing a car to a more modern one.

A standardized system is a modern car. The implementation of standardized management requires you to upgrade the management system, that is, to replace your original more conservative management model, or family-style, or casual management model. Replacing the new car with "standardized management" is based on establishing a standardized management system to solve the aforementioned problems. The 21st century is a new economic era characterized by rapid changes and fierce competition. Opportunities and challenges exist, and threats and developments exist. How to effectively respond to changes, seek competitive advantages, and achieve sustainable development are currently the primary issues that every enterprise in our country must consider. With China's accession to the WTO, Chinese companies that have just entered the market economy are facing competitive pressure from foreign companies with advanced management levels. It is indeed an urgent task to establish a standardized management system for modern enterprises that conforms to the operating laws of the market economy as soon as possible, realize the strategic transformation from experience-based management to standardized management, and shorten the management gap with foreign enterprises. By implementing the "Modern Enterprise Standardized Management System", enterprises can gradually establish a scientific management model that supports the sustainable and stable development of enterprises and an operating mechanism that effectively adapts to market demand and the external competitive environment, and forms a virtuous cycle. Encourage enterprises to stably achieve their strategic goals, establish lasting competitive advantages, strategize in fierce market competition, and win the business world!

Question 6: 1. What is the content and significance of modern Chinese standardization? Modern Chinese Contents of Chinese standardization:

Vigorously promote and actively popularize Mandarin; research and sort out current Chinese characters, and formulate various relevant standards; further implement the "Chinese Pinyin Plan", study and solve related problems in actual use; research Information processing issues of Chinese and Chinese characters, participate in the appraisal of relevant results; strengthen basic research and applied research on language and characters, and do a good job in social surveys and social consultation and service work.

The significance of modern Chinese standardization:

In a certain sense, the standardization of language and characters is related to the modernization of socialism. Therefore, the standardization work of modern Chinese has important and far-reaching significance for the development of our country.

1. The modernization of science and technology requires that language must have a universally followed standard. With this unified standard, the information carried by language will become communication information that people understand in a unified way.

2. From the perspective of individual users of Chinese, language standardization is a need for improving national quality and cultivating talents for socialist modernization. It is an important requirement for every modernizer to learn modern Chinese well, strengthen language cultivation, and improve language proficiency needs.

Question 7: Let’s talk about the significance of implementing a standardized sales process in showroom sales. 1. Create a standardized marketing process

Nowadays, real estate marketing is more diversified and personalized in terms of techniques. , new marketing concepts such as cross-border marketing, online marketing, experiential marketing, etc. are gradually on the stage. However, how much of the concept can be translated into practice depends in most cases on the ability of the sales manager and the understanding and execution of the sales staff. Therefore, we need to eliminate the influence of more human factors by establishing a standardized marketing process.

Establish a detailed "Project Sales Process"

Plan the project sales process according to the sales trend, and plan in detail by role and situation for each sales node in the process Corresponding marketing actions and reception language form multiple sets of plans. For example: for the first visit, second visit, old and new visits, and signed customer visits, simulate actions and language planning respectively, try to be as detailed as possible into every detail process, and then repeatedly simulate and remember such detailed processes to achieve actual results At work, as soon as a customer appears in a certain situation, they can apply it skillfully according to the provisions of the "Sales Process". Different people only have differences in expressions, body movements and intonations.

Nowadays, the marketing paths of many real estate companies have been basically standardized and have reached experiential requirements. Let’s simulate a marketing scenario: the customer starts from parking, and the security guard on duty helps open the car door; when entering the sales center, the door Children help open the door; after entering the sales center, there is a three-dimensional animation introduction of the project; regional sand table and project sand table introduction; parts display; corporate brand development path; house viewing channel guidance; model houses have dedicated explainers; price projections on the wall , price calculation; customer service provides tea service; customers are provided with brochures, posters, CD-ROM marketing materials, etc. when they leave.

Through this marketing path display, we can see that sales staff are only one link in the entire assembly process.

Prepare a detailed "Project Customer Questions and Answers"

The "Project Customer Questions and Answers" mentioned here are not at all the commonly understood "Project Sales Questions and Answers". In addition to the project's In addition to basic information, it is also necessary to detail certain house types, and plan multiple answers according to the different concerns of different types of customers, so that a "Customer Questions and Answers" basically covers the questions that all types of customers want to ask; at the same time, the project All new questions and answers encountered after the official launch will be supplemented in a timely manner, and the "Project Questions and Answers" will be continuously improved.

By sorting out the "Project Sales Process" and "Project Customer Questions and Answers", the marketing process and the actions and language in the marketing process have been basically standardized and managed. After that, all marketing personnel are required to be proficient in each process. The prescribed actions in each marketing link are strictly implemented in accordance with the regulations. At the same time, establish corresponding assessment and supervision mechanisms and clarify punishment measures.

2. Establish a standardized business system

How does the company headquarters achieve effective marketing control over projects? For example, how to control the execution of marketing strategies, evaluation of marketing expenses, market and product feedback, etc. This requires the headquarters to develop unified and standardized statements and analysis report templates to achieve comprehensive analysis and evaluation and effective management and control. This mainly involves the project marketing investment analysis report, project decentralization analysis report, project regional market competitiveness analysis report, and the establishment of a customer research form library.

Project Marketing Investment Analysis Report

By tracking and investigating the advertising placement for a week or a month, we can evaluate and analyze the marketing effect, and effectively control and guide marketing expenses. Specifically, an analysis model is established from four dimensions: marketing investment and call volume, marketing investment unit value, marketing investment contracting cost, marketing investment channel effect, etc., and corresponding analysis report templates are compiled.

Project decontamination analysis report

Through detailed analysis of the product decontamination situation, we can find the product decontamination characteristics and customer consumption preferences, and guide subsequent trading actions and products such as product pricing. design. Specifically, an analysis model was established from the four dimensions of house inventory removal, unit type removal, floor removal, and daily average transaction price to analyze the characteristics of the project. What is particularly emphasized here is that the analysis model must be visually displayed through the moving average chart, and then the corresponding analysis template must be established.

Project regional market competitiveness analysis report

Periodic tracking and analysis of competitors in the region where the project is located is of great significance for judging the market trends of competitors and guiding the later operations of the project. Directly support headquarters decision-making and policy support. Specifically, we establish respective analysis models from several dimensions such as product supply type, promotion cycle and strategy, promotion price and average transaction price, marketing actions, advertising content (promotion theme, promotion content, main appeal points), core customers, etc., and compile corresponding Comparative analysis template.

Establish a customer survey form library

Prepare corresponding survey forms for customers with different products or customers at different stages of visit. According to the design of different types of products...>>

Question 8: Is it meaningful for the company to implement standardization work? What is the significance of the company's implementation of safety standardization construction:

Safety production standards are An important part of the production safety laws and regulations system, it is an important technical specification to ensure the safe production of enterprises, a necessary condition for market access, and an important basis for the legal administration of safety supervision and inspection work. Carrying out safety standardization construction is a basic, long-term and overall work to strengthen safety production.

In recent years, according to the State Council’s “Decision on Further Strengthening Production Safety Work” (Guofa [2004] No. 2), “safety production safety measures are generally carried out in all industrial and mining, commerce, transportation, construction and other enterprises across the country. Safety and quality standardization activities. A strict safety production and quality responsibility system must be established in each link and position of the enterprise's production process.

Production and business activities and behaviors must comply with the requirements of relevant laws and regulations on production safety and technical specifications on production safety, and achieve standardization and standardization. Our province has successively implemented regulations on hazardous chemicals, fireworks and firecrackers, non-coal mines, and machinery manufacturing (including Twelve industries (fields) including small machinery manufacturing), metallurgy, non-ferrous metals, geology, cement, ceramics, furniture, commerce and postal communications have launched safety production standardization work, formulated a set of safety standards, and guided a group of enterprises to complete standardization and compliance construction. . By carrying out safety production standardization construction activities, a number of safety hazards have been rectified, the company's production safety facilities, equipment and process levels have been improved, employees' awareness of safety production standardization and production safety behaviors have been standardized, and the company's safety risks have been effectively identified and controlled. , improving the intrinsic safety level of enterprises. Practice has proved that strengthening the construction of safety production standardization is an important measure to strengthen industry supervision, prevent production safety accidents, and promote the stable improvement of regional production safety situation. However, the progress of safety production standardization work is not ideal, and it is inconsistent with the development of safety production. There is still a big gap between the needs of supervision and the desire of enterprises and employees for civilized and safe production. Especially with the comprehensive and in-depth advancement of safety production standardization, some basic, fundamental and deep-seated problems in the field of safety production have arisen. are increasingly exposed. First, the overall level of safety production in enterprises is not high, the process technology is backward, safety production equipment and facilities are weak, and safety production management is ineffective. Second, some enterprises have a lack of awareness of safety standards, do not understand the standards, or do not have standards. The phenomenon of "three violations" is prominent. Third, the relevant systems and supporting policies and measures for promoting standardization work need to be further strengthened and improved. These problems have seriously hindered the development of safety production standardization work, resulting in a large number of production and operation activities that do not comply with safety standards. , Production safety accidents often occur.

Practice has shown that in order to eliminate hidden dangers of accidents in enterprise production and operation, effectively control safety risks, and achieve intrinsic safety levels, it is necessary to comprehensively carry out safety production standardization. The work is carried out as a solid foundation project to enhance the company's ability to develop safely. As a major task for governments and enterprises to implement the scientific outlook on development and establish a long-term mechanism for safe production, all regions and departments must implement it seriously. ***" important thought, fully implement the Scientific Outlook on Development, fully understand the importance and urgency of strengthening safety production standardization, enhance the sense of responsibility and mission, seize favorable conditions and opportunities, strengthen leadership, strengthen measures, and extensively Mobilize, work together to promote safety production standardization work

Question 9: The significance of enterprise standardization management to the enterprise The significance of implementing enterprise standardization management system:

1. The implementation of enterprise standard management system plays an extremely important role in promoting the overall progress of enterprise technology, improving enterprise management level, improving product quality and grade, and enhancing enterprise market competitiveness and product market share.

< p> 2. The implementation of enterprise standardized management systems is conducive to standardizing management behaviors within enterprises, reducing production costs, improving product quality, and improving production efficiency. Product quality is a comprehensive reflection of the basic work of an enterprise. During the product production process, there are many factors that affect product quality. Enterprises regulate operating behaviors and work processes through a series of standards, thereby controlling various factors that affect quality to reduce or eliminate The occurrence of quality defects; once quality defects are discovered, they can be discovered in time and corrective measures can be taken.

3. As long as the enterprise standardized management system is truly implemented, we can better provide customers with products of reliable quality and satisfaction, thereby enhancing the reputation and popularity of the brand, and virtually creating huge wealth for the enterprise. .

Question 10: How to be a good team leader. After reading, what is the importance of work process? What is the role of standardization in daily work? In life, we need to transmit positive energy, face life with a smile, and treat life with a smile. A smile is contagious to everyone around you, causing this optimistic mood to spread quickly among the crowd, stimulating the same energy, and triggering the emergence of empathy and cohesion; facing any difficulties and ups and downs, there must be a sense of unwillingness to admit defeat in the heart Be energetic, take and love life seriously, and face life with an open-minded and kind attitude.

When you greet every ray of morning light with a positive, tolerant and open-minded attitude, your whole day will be fulfilling, confident and calm. You will not worry and sigh about the trivial matters in life, and you will be able to appreciate the joy and beauty of life. The ease of a simple life. And use this mentality to treat everyone around you, use your sincerity and enthusiasm to influence friends around you, even strangers, thus establishing a good positive energy atmosphere around yourself and influencing Others inspire me and make me live a positive and optimistic life. This is the most important potential of a team leader. To achieve this, we should start from the following aspects:

1. Good thinking awareness

As a team leader, you must first have a strong sense of management and be aware of what you are doing. The target of service must be well aware of. Want to know what unsafe risks exist in this team? What effective measures are you prepared to take? What is the technical level of each team member? What is the actual work ability? Are you qualified for the job you are doing? What should I do if I am not competent? Only when you are fully aware can you carry out your work well.

2. Have excellent skills

As a team leader, team members must see your true ability. In a team, the team leader should be a technical authority and a business master. Only then can he be persuasive, be a good leader, establish prestige, and meet the needs of team management. However, it is not enough for the team leader to master all the technologies alone. He must also lead the entire class to learn business, improve their technical level, and organize, guide, and implement various forms of skills training. There is still a big gap between us in this regard. We must carry out on-the-job technical training in a down-to-earth manner based on the principles of what we do and what we learn, and what we lack and make up for.

3. Pay attention to working methods

Be good at discovering problems in the team and take timely measures to solve them, so that all aspects of work can be efficient, orderly and creative. This requires team leaders to pay attention to working methods and methods in their work, to treat different personnel differently according to their personalities, temperaments and abilities, to maximize their strengths and avoid weaknesses, to know people well and to fully mobilize everyone's potential and give full play to their intelligence,* **We all work tirelessly to do a good job as a team. When difficulties arise in team work, we must first establish the determination and confidence to overcome the difficulties. Despise it strategically and attach importance to it tactically. Different processing methods often produce different effects, which require us to continue to explore, understand, and improve.

4. Strict management

Team leaders must be principled, fair and decent in dealing with people, act in accordance with rules and regulations, and must be strict and meticulous in the work of team members. Provide meticulous care. Within the team, we must actively create a healthy, harmonious and friendly interpersonal relationship. As a team leader, you must endure hardship before enjoying yourself, be strict with yourself, and do what you ask others to do first, and you should not do what you ask others not to do. Don't be private, only consider your own interests, and put the overall interests first. Only in this way can the team have strong cohesiveness and combat effectiveness, can better exert team spirit, and can the team work show a good style and create brilliant achievements.

Be good at learning and constantly improve your abilities. Whether a team leader can convince the public depends first on his ability. A team leader who is not good at work and has low job skills will often be criticized and criticized behind his back by other employees. Some employees will even use this as an excuse to embarrass the team leader or refuse to listen to instructions. Such a team leader will naturally gradually lose control of the team. Authoritative, it is difficult to lead the team members to complete various production tasks excellently. So, where does the team leader’s ability come from? Of course, ability is not innate. It depends on training and learning. It must be learned through theory and practice. The team leader is the most basic manager of the enterprise. He is at the base of the "pyramid" of the enterprise management network and is responsible for leading the team members to complete the learning. Learn from employees; be diligent in thinking, be good at accumulating practical experience, and upgrade experience into theoretical knowledge to guide practice. Only in this way can you continuously improve your skill level. Enterprises often hold activities such as "skills training" and "skills competitions". As a team leader, you should seize these opportunities, participate in more of these activities, learn more knowledge from them, and gradually improve your theoretical level and job skills. In addition, as a team leader, we must also strengthen ideological and political... >>