1, reception. 123 15 the consumer complaint reporting center will seriously accept complaints and reports by telephone, in writing, on the internet platform, and by visiting;

2. register. Register the contents of complaints and report, and record the telephone number of complaints and reports;

3. accept. Accepting complaints and reports within the authority of the administrative department for industry and commerce;

4. Analyze the specific situation and let different departments handle it;

5. reply. After mediation, the complainant will be informed of the specific results according to the prescribed procedures.

The legitimate rights and interests of consumers are harmed. If your rights and interests are damaged, just dial 123 15. The opening of dedicated 123 15 has further unblocked consumer complaint channels, made it more convenient for industrial and commercial departments to receive and handle consumer complaints and reports in time, better protected consumers' rights and interests, severely cracked down on the manufacture and sale of counterfeit and shoddy goods, and promptly and effectively investigated and dealt with all kinds of economic violations. Consumers have the right to compare, identify and choose their own goods or services. Consumers have the right to supervise the protection of goods and services and consumers' rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests. Consumer rights protection and the intervention of government departments can make business contacts in all walks of life more standardized and serve the people. When the national consumers' rights and interests are infringed, they can call the "123 15" complaint telephone number opened by the State Administration for Industry and Commerce to report or complain. The opening of "123 15" marks another sharp weapon for consumers to protect their rights.

Complaint materials:

1, consumer's name, address, telephone number and other information;

2, the name, address, telephone number and other information of the respondent;

3. The factual basis, relevant requirements and reasons of the complaint. Including the date and place of purchasing goods or receiving services; Commodity name, trademark, factory name, address, specification, model, quantity, price and service content, etc. ; Infringement facts of the operator and the actual losses caused to consumers, as well as relevant evidence (such as purchase vouchers, service vouchers, warranty vouchers, appraisal conclusions and other relevant supporting materials); Claims for compensation and other rights protection and their legal and regulatory basis; Negotiations with operators;

4. If a consumer entrusts an agent to make a complaint, it shall submit the original power of attorney and the identity certificate of the trustee. The power of attorney shall specify the entrusted matters, authority and time limit, and shall be signed by the consumer himself.

5. Exit procedure: If the undertaking unit or the lower-level petition agency finds that the complaints transferred or assigned by it are not under the jurisdiction of the unit, it shall return them according to the original transfer and assignment route within 2 working days, and the transfer unit shall handle them again.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 39 Disputes between consumers and business operators over consumers' rights and interests can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.