1. How long is the after-sales service in Pinduoduo?
Pinduoduo's after-sales time is within 7 days.
After the buyer submits the return information, the merchant has 7 days to agree/reject the refund. If the logistics shows the receipt during this period, the effective time will be shortened to 24 hours.
If it is overdue, the buyer will automatically refund it. If users need to return goods, they can apply for returning goods according to the above process, and the after-sales complaint period is generally within 15 days after the transaction is successful.
2. How long is the validity period of the multi-product freight insurance?
Pinduoduo freight insurance is valid for 90 days.
Pinduoduo freight insurance can apply for a refund within 90 days after the delivery of the order, that is, the seller will expire 90 days after delivery.
When consumers return goods, they can make claims according to the real freight insurance. If the incident is true and the information is filled in accurately, the insurance company will pay the buyer the return freight as agreed, and generally transfer the claim to the consumer's Pinduoduo account within 3 working days.
3. What should Pinduoduo pay attention to when applying for after-sale?
1, know the product properties before buying. Know as much as possible about the performance, raw materials, structure, certificate of approval, production date, edible period, instructions for use, sales and services of the goods themselves, as well as the information of commodity producers and operators such as trademarks, manufacturers and places of origin.
2. Take the initiative to negotiate with the merchants. When you find that the purchased goods do not meet your own needs, you should negotiate and communicate with the merchants at the first time, point out that the purchase purpose does not match the product, and apply for exchange or return.
3. 123 15 rights protection. If you can't communicate with the merchants, you can call 123 15 to defend your rights through legal channels. This method is the most direct and effective way to find legal rights protection and can give the most effective punishment to illegal businesses. 123 15 Before safeguarding rights, it's best to keep valid certificates of unfair transactions of merchants.