How to complain about buying fake wine? In fact, buying fake wine also happens from time to time in our lives. Be sure to pick up all the receipts when buying fake wine. These complaints can be used. How to complain about buying fake wine is as follows.

How to complain about buying fake wine 1 If you suspect that the wine you bought is fake wine, you can call the wine manufacturer and the manufacturer will verify the authenticity.

If it is fake wine, consumers should try to keep relevant evidence, such as the wine they bought at that time, and then report it to the industrial and commercial department, which can conduct on-site investigation.

Precautions for buying alcohol:

(1) When purchasing alcoholic commodities, consumers can ask the operators to read the attached alcoholic circulation list, which should include the sales unit (name, address, registration number and contact information), the name of the purchasing unit, the sales date, the commodities sold (name, specification, place of origin, production batch number or production date, quantity and unit) and so on, and affix the operator's seal.

(2) Try to buy tobacco and alcohol in large supermarkets. When consuming in small and medium-sized supermarkets and non-staple food stores, the key point is to ask the merchants to write the quantity of tobacco and alcohol on the invoice, and then affix the official seal of the merchants on the invoice.

Complaint method

When consumers have quality problems in the goods they buy or are dissatisfied with the services they receive, they can complain to the Consumer Association or directly to the Consumer Association without consultation if negotiation fails.

Complaints are first and foremost a matter of time. Laws and regulations stipulate the effective time for complaints or appeals to consumer associations and administrative organs, that is, within 2 years after disputes occur. However, consumers should complain to the Consumers Association in time after a dispute with the store, and don't delay it for too long, because the evidence may be lost after a long time.

In addition, it is difficult to identify the quality problems of some commodities that are not suitable for long-term storage. In particular, the implementation of the "three guarantees" of goods, once the "three guarantees" period has passed, it will increase the difficulty of resolving disputes. Therefore, in the event of a consumer dispute, consumers should promptly complain to the consumer association.

Complaints to consumer associations can be made in written and oral forms. When consumers are busy with work and study and have no time to complain to consumers' associations, they can make a written complaint and send it by mail. First of all, you should specify the shopping time, store and store address. It would be better if you could write down the postal code and telephone number. At the same time, the name, brand, model, manufacturer, production date or expiration date of the goods shall be indicated.

Then describe the time, process and service dissatisfaction of quality problems in detail, then clarify the reasons for thinking that there are quality problems or service problems, put forward specific requirements and explain whether they belong to the "three guarantees". Finally, write down your name, address, zip code, contact number, etc. The most important thing is to attach the purchase invoice (copy) and other documents with the letter. If the goods have special circumstances, it should also be explained, such as seasonal price reduction, clearance treatment, processed products, defective products, trial products, etc. For the reference of comrades who handle complaints by Consumers Association.

Complaints about the quality of some goods involve letting the Consumers Association witness the quality problems of goods, so consumers must go to the place where the Consumers Association is located to complain. When making a complaint, bring vouchers such as invoices and physical objects. Then describe the cause and effect of the dispute orally, which can be roughly carried out in the order of written complaints. The questions received by the Consumer Council should be answered realistically, and whether it is a written complaint or an oral complaint, it must be objective, true and comprehensive. Finally, the consumer fills in the complaint form.

How to complain about buying fake wine II? Rights protection methods for buying fake wine

If consumers buy fake and shoddy alcoholic products, they can call the merchant's complaint hotline 123 12 to make a complaint, and the merchant's law enforcement officers will assist consumers in protecting their rights. It should be noted that when consumers buy alcoholic products, they need to write the product number on the invoice, and the invoice needs to be stamped with the true and effective official seal of the merchant, and then apply to the Anti-counterfeiting Identification Center of the Municipal Liquor Monopoly Administration for alcohol identification.

Second, the claim method for buying fake wine

In the Consumer Protection Law, it is stipulated that one person will be refunded and three people will be compensated, and in the Food Safety Law, it is stipulated that one person will be punished if he leaves. Some people may think that wine is a daily consumption item and does not belong to the category of food. Actually, wine is also a kind of food. The Food Safety Law is a law specifically aimed at the food field, so consumers can choose which law to apply for compensation if they encounter the problem of counterfeit wine.

The newly implemented Law on the Protection of Consumers' Rights and Interests, in addition to the above-mentioned refund of one and compensation of three, has greatly increased the amount of compensation, and stipulated that the guaranteed amount of compensation is Wu Bai dollars. That is to say, if the compensation amount is less than Wu Bai dollars, it will still be calculated in Wu Bai dollars. For consumers, of course, which law is used to get more compensation.

3. How to punish the industrial and commercial bureau for finding out the fake wine?

Investigate and deal with fake wine

For fake wine, the Industrial and Commercial Bureau can now determine that it is a product that infringes the trademark rights of others, and it can be punished according to the Trademark Law of People's Republic of China (PRC).

Article 60 If the administrative department for industry and commerce finds that the infringement is established, it shall be ordered to immediately stop the infringement, confiscate and destroy the infringing goods and tools mainly used for manufacturing infringing goods and forging registered trademark marks. If the illegal business amount is more than 50 thousand yuan, a fine of less than five times the illegal business amount may be imposed. If there is no illegal business amount or the illegal business amount is less than 50 thousand yuan, a fine of less than 250 thousand yuan may be imposed.

Whoever commits trademark infringement twice or more within five years or has other serious circumstances shall be given a heavier punishment. The administrative department for industry and commerce shall order the sale of goods that are not known to infringe the exclusive right to use a registered trademark, and can prove that the goods are legally obtained by themselves, indicating the supplier. It can also be determined according to the Anti-Unfair Competition Law of People's Republic of China (PRC) and punished by applying the Trademark Law.

If it is investigated by the Food and Drug Administration, it can be punished qualitatively by the Food Safety Law or the Product Quality Law.

In real life, the existence of fake wine will not only encroach on the trademark rights of some commodities. It will also pose a certain security threat to consumers. Therefore, the public should also actively cooperate with law enforcement departments to try to put an end to the existence of fake wine, so as not to pose a threat to health.

How to complain about buying fake wine? How to deal with buying fake wine?

First of all, we must be calm. The facts are already in front of us. The first step is to figure out what to do next. Civilized people should do civilized things and safeguard their rights according to law. Don't make a fuss, it's counterproductive.

Second, contact the manufacturer, and after it is finally confirmed that it is fake wine, search for evidence of purchase and make a backup of the purchased wine, purchase receipt, invoice or receipt;

3. Complain to the Food and Drug Administration of the place where the wine is purchased (complaint telephone number 1233 1), or complain to the industrial and commercial bureau of the administrative organ or the consumer association of the social organization (joint law enforcement, complaint telephone number 123 15). Finally, when the fake wine you bought is proved to be the fake wine purchased by the merchant, the industrial and commercial bureau will order the merchant to pay a fine and complete the refund, and the industrial and commercial bureau will also ask the merchant to compensate you for about three times the payment.

If your health is damaged by drinking fake wine, you can also claim compensation from the other party through the consumer association. If negotiation fails, a lawsuit can be brought to the court according to law.

According to the Consumer Protection Law, food fraud is compensated within three times as required; Only fake and shoddy food with serious circumstances and health hazards can apply to the court for 10 times compensation, even if the merchant indicates that one fake is punished by ten, it has no legal effect.

When buying domestic wine, you need to ask the merchant for business license, food safety certificate and attached list of alcohol circulation.

When buying imported wine, you can ask the merchant for customs declaration, inspection and quarantine certificate and food safety certificate.

You must keep your eyes open when you buy things, and don't buy three-no products! My method just now is not only applicable to fake wine, but also to counterfeit drugs, food and so on.