The Hilton Hotel is the Hilton Hotel.
Hilton Hotel is a multinational hotel owned by Hilton Hotels Group. Founded by Conrad Hilton in 19 19, it is one of the largest hotels in the world.
In addition to providing perfect accommodation, the hotel also has a set of service institutions and facilities such as coffee shop, conference room, banquet hall and swimming pool.
Hilton several-star hotel
Hilton Hotel is a five-star hotel. The founder of Hilton is Conrad Hilton, who has the title of "King of Hotels" and "Hotel Tycoon". Hilton Hotel will turn the lobby into a multifunctional open public area integrating leisure area, business area, restaurant and bar.
What star hotel is Hilton?
Five stars.
Waldorf, owned by Hilton Group, is the most upscale hotel owned by Hilton.
Passengers staying at Hilton Hotel can get flight points from more than 50 airlines.
Hilton International Hotel Co., Ltd. receives hundreds of thousands of tourists from all over the world every day, with an annual profit of hundreds of millions of dollars, ranking first in the world.
Ideas:
Hilton has been committed to realizing its original vision of "making the world full of sunshine and warmth, and making guests feel Hilton's hospitality", and has provided services to more than 3 billion guests in the development process of a century.
Hilton ranks among the best workplaces in the world in 2020 by the Institute of Workplace Excellence; In 2020, it won the honor of "Global Industry Leader" of Dow Jones Sustainability Index.
They're all called Hilton. What's the difference between Hilton Hotel and Peng Huan Hilton Hotel?
1, the service scope is different.
Hilton Hotel is one of the world's 18 award-winning luxury hotels. Conrad is located in the capital and exotic resort of Europe, America, Asia-Pacific region and Middle East/Africa. By establishing and maintaining the highest level of service, Conrad adheres to the famous concept of "Conrad service culture" and creates value for business and leisure tourists.
Between 2005 and 2007, Conrad also plans to build five more hotels in the United States, Thailand, Japan and the United Arab Emirates (Dubai). All Conrad hotel guests can enjoy the services of Hilton Worldwide Reservation Center and its famous customer, loyalty programs HiltonHHonors(R). Hilton Hotel in America is owned and managed by Hilton Hotel Management Company (HHC). Hilton Peng Huan mainly serves China.
2. Different design concepts.
The motto of Hilton Hotel is: "Did you smile at the guests today?" This is also the core content of his book "Feel at Home".
Hilton Hotel was established in 19 19. In less than 90 years, it has grown from one hotel to more than 100, covering all major cities on five continents and becoming one of the largest hotels in the world. For more than 80 years, the business of Hilton Hotel has been so good and its wealth has grown so fast. What is the secret of its success? Through research, it is found that the secret of its success lies in firmly establishing its own corporate philosophy.
And promote this concept to brand culture and implement it in the thoughts and behaviors of every employee. The hotel creates a "feel at home" cultural atmosphere, pays attention to the cultivation of etiquette of enterprise employees, and is reflected by the "smile service" of service personnel.
The brand values of Peng Huan Hilton Hotel are integrated with the concept of brand image-bosom friend, and colors, patterns, materials, furniture and decorations are used to set off the individuality and functions of each area, so as to maximize the caring and comprehensive functions. The overall design style is fresh and lively, warm and lively.
The design color is mainly light and warm, and is partially adjusted with rich and intuitive "colorful" colors, so that the overall color is comfortable and dynamic, subtle but layered, and has a cheerful visual effect.
3. Different service attitudes.
Hilton Hotel, Smile Service. Hilton defines the corporate philosophy as "providing the best service to those customers who trust us", and promotes this concept to brand culture, which is implemented in the thoughts and behaviors of every employee, thus creating a unique "smile" brand image.
Every employee of Hilton Hotel has earnestly warned that "smile service" should be used to create a "feel at home" cultural atmosphere for guests; Hilton promises to customers: In order to maintain a high level of customer satisfaction, we constantly listen to and evaluate customers' opinions, and all countries where we live implement a fair system to handle customer complaints and respect consumers' rights.
Hilton Peng Huan is kind and friendly. Adhering to the global service standards of Hilton Group, we sincerely receive every passenger as a friend and provide high-quality service. Consistent. Every Peng Huan Hilton Hotel will provide high-quality and consistent service, so that you can easily experience and enjoy life. Just right.
Care about your every move and provide you with timely and proper service. Think what you think. Always pay attention to the problems that guests need to solve and propose flexible solutions.
Extended data:
Hilton Hotels Group attaches great importance to innovating hotel products and services according to customers' needs, thus bringing surprises to guests. Hilton has adopted many strategies close to customers in product development. In view of the unaccustomed and inconvenient for tourists to leave home, Hilton Hotel has specially launched TLC rooms (namely, tourist life center).
In order to minimize the difference between staying in a hotel and staying at home, ensure that guests can have enough sleep and a healthy travel lifestyle, and help guests reduce the pressure they feel when traveling. 1996 10 10 In October, Hilton Hotels cooperated with the National Sleep Foundation (NSF) to launch 25 rooms with tight sleep.
Hilton Hotel also provides various special services, such as setting a romantic night for couples celebrating their wedding anniversary or getting married, providing relaxing weekends for guests at extremely low prices, and providing special services for the elderly. Innovative and differentiated hotel products and services have won a large number of loyal customers for Hilton.
Brand Advantage of Hilton Peng Huan Hotel
1. Brand influence: Hilton Group is one of the internationally renowned hotel groups, and its brands have brand influence in China hotel market.
2. Marketing and promotion: including HWS Hilton Global Sales and RMCC Hilton Revenue Management Integration Center, which provides guarantee for the establishment of marketing and promotion channels for Peng Huan Hilton Hotel.
3. Member delivery system: At present, the Hilton Honorary Guest Club has more than 80 million members, which is the backing of every Peng Huan Hilton hotel customer delivery.
4. Brand culture: Hilton Peng Huan advocates a brand culture of "friendliness, reliability, care and comprehensiveness", leaving unforgettable memories for guests' stay experience with the spirit of Peng Huan, making happiness simple from now on.
References:
Baidu encyclopedia-hilton hotel
Baidu Encyclopedia-Peng Huan Hilton Hotel
Which hotel group does Hilton belong to?
A subsidiary of Blackstone Group.
By the end of 20 13 and 12, the Hilton brand had 4,080 hotels in 84 countries, including more than 672,000 rooms.
Hilton is an internationally renowned hotel management company with 18 excellent hotel brands. Hilton has been committed to realizing the original vision of making the world full of sunshine and warmth and making guests feel the hospitality of Hilton, and has provided services to more than 3 billion guests during the development of 100.
How many stars is Hilton Hotel?
0 1
first-class
Hilton Hotel is a five-star hotel. The founder of Hilton Hotel is the American hotel giant Hilton (Konrad 1887 ~ 1979), who is called the hotel emperor. 1887 was born in New Mexico, USA, and once controlled one of the top ten chaebol in the American economy. He served in the military during World War I, was sent to the European battlefield, retired after the war, and then ran the hotel industry.
Hilton Hotel is a five-star hotel, and Hilton International Hotels Group (HI), a subsidiary of the British-based Hilton Group, has the right to use the "Hilton" trademark worldwide except the United States. Hilton International Hotels Group operates and manages 403 hotels, including 2,665,438+0 Hilton hotels, 65,438+042 Scandyke hotels for the mid-market and 65,438+08 Conrad hotels in 65,438+02 countries, which are jointly operated by Hilton Hotels Management Company headquartered in North America. Its global marketing alliance with Hilton Hotel Management Company makes the total number of hotels owned by both parties worldwide exceed 2,700, of which more than 500 hotels * * * share the brand of Hilton. Hilton International Hotels Group has more than 7 1000 employees in 80 countries around the world.
Conrad, an award-winning ultra-luxury hotel in 18, is located in the capitals and exotic resorts of Europe, America, Asia-Pacific and Middle East/Africa. By establishing and maintaining the highest level of service, Conrad adheres to the famous concept of "Conrad service culture" and creates value for business and leisure tourists. The hotel rooms are comfortable and exquisite, the restaurant is noble and elegant, the health club is fully equipped, and the conference facilities are high-grade and complete. Between 2005 and 2007, Conrad also plans to build five more hotels in the United States, Thailand, Japan and the United Arab Emirates (Dubai). All Conrad hotel guests can enjoy the services of Hilton Worldwide Reservation Center and its famous customer, loyalty programs HiltonHHonors(R). Hilton Hotel in America is owned and managed by Hilton Hotel Management Company (HHC).
Hilton Hotel USA was established in 19 19. The founder is Hilton (Konrad 1887 ~ 1979), an American hotel giant, who is called the Hotel Emperor. 1887 was born in New Mexico, USA, and once controlled one of the top ten chaebol in the American economy. He served in the military during World War I, was sent to the European battlefield, retired after the war, and then ran the hotel industry. In less than 90 years, it has grown from a hotel to more than 65,438+000, covering all major cities on five continents and becoming one of the largest hotels in the world. For more than 80 years, the business of Hilton Hotel has been so good and its wealth has grown so fast. What is the secret of his success? Through research, it is found that the secret of its success lies in firmly establishing its own enterprise concept, upgrading this concept to brand culture and implementing it in the thoughts and behaviors of every employee. The hotel creates a "feel at home" cultural atmosphere, pays attention to the cultivation of etiquette of enterprise employees, and is reflected by the "smile service" of service personnel.
Konrad Hilton, the 89-year-old chairman of Hilton Group, has been patronizing Hilton Hotels and hotels all over the world for more than 50 years. Hilton flies from one continent to another and from one country to another every day. I made a special trip to see if Hilton etiquette is implemented in the actions of employees. Today, Hilton's "Hotel Empire" has spread all over the world, and Hilton's assets have increased from $5,000 to tens of billions of dollars. Hilton Hotel has successively annexed the Hostaux Leah Hotel in waldorf, new york, which is known as the "king of hotels", and bought the Plaza Hotel in new york, which is known as the "queen of hotels", and has a prominent reputation in the global hotel industry.
Hilton believes that hotels are a service and reception industry. In order to meet the requirements of customers, Hilton Empire is filled with smiles everywhere. In terms of organizational structure, Hilton strives to build a system as complete as possible and become a comprehensive service organization. Therefore, in addition to providing perfect accommodation, Hilton Hotel also has a set of service institutions and facilities such as coffee shop, conference room, banquet hall, swimming pool, shopping center, bank, post and telecommunications, flower shop, clothing store, airline agency, travel agency and taxi stand. Rooms are divided into single rooms, double rooms, suites and luxury suites of heads of state officials. The restaurant also has a high-class restaurant and a convenient fast-food restaurant. All rooms are air-conditioned. Indoor facilities, such as wine cabinet, telephone, color TV, radio, refrigerator, etc., make the guests living in Hilton Hotel really feel at home.