The complaints are as follows:

1. How to complain to the merchant

To make a complaint directly in the app, you can open the Wangwang chat window with the Pinduoduo seller and click Chat Report button at the top of the window. In the pop-up reporting window, you can directly report based on the merchant's behavior. This process is relatively convenient and quick.

2. Impact on merchants

First of all, if the waiter determines that the other party has indeed violated regulations, Pinduoduo will also deduct points based on the degree of violation. And when the credit points are deducted, it will be very detrimental to the operation and ranking of Pinduoduo stores. Secondly, Pinduoduo will also deduct a certain amount of deposit as punishment. To sum up, generally anyone doing business will try their best to avoid violations.

Basis for complaint:

As a neutral platform service provider, Pinduoduo has always attached great importance to the protection of intellectual property rights and has always abided by various intellectual property laws and regulations of the People's Republic of China. and other legally binding normative documents, and resolutely oppose any behavior that violates relevant intellectual property laws and regulations.

In order to establish a good market order and protect the legitimate rights and interests of right holders from infringement, Pinduoduo shall comply with the "E-Commerce Law of the People's Republic of China" and the "Copyright Law of the People's Republic of China". ", "Trademark Law of the People's Republic of China", "Patent Law of the People's Republic of China", "Regulations on the Protection of Information Network Communication Rights" and other relevant laws and regulations, these guidelines are specially formulated to protect as much as possible the legitimate rights and interests of the right holder. However, we will also reserve the right to pursue legal liability for malicious complaints.