article 1 these provisions are formulated in accordance with the law of the people's Republic of China on the protection of consumers' rights and interests (hereinafter referred to as the law on the protection of consumers' rights and interests) and relevant laws and regulations, combined with the actual situation of our province. Second operators in the administrative area of our province to provide consumers with their production and sales of goods or services, should abide by these provisions. Article 3 The administrative departments for industry and commerce of provinces, cities and counties (including county-level cities and districts, the same below) and other relevant administrative departments shall, in accordance with the provisions of laws and regulations, exercise their functions and powers within their respective functions and powers to protect the legitimate rights and interests of consumers. Article 4 People's governments at all levels shall establish a joint meeting system for the protection of consumers' rights and interests, and be responsible for organizing, coordinating, supervising and inspecting the protection of consumers' rights and interests by the relevant administrative departments. Article 5 Consumers' associations of provinces, cities and counties (including county-level cities and districts, the same below) shall perform their duties of social supervision of goods and services in accordance with the provisions of Article 32 of the Consumer Protection Law. Governments at all levels should support the work of consumer associations and ensure the necessary funds needed for them to perform their functions according to law.

Consumers' associations can establish grass-roots organizations in towns, streets, bazaars, commercial outlets and enterprises to facilitate consumers' complaints.

The relevant administrative departments may entrust consumers' associations to impose penalties below 5 yuan on acts that infringe upon consumers' legitimate rights and interests. Article 6 When providing commodities or services, business operators shall issue purchase vouchers and service receipts to consumers in accordance with relevant state regulations or business practices. The purchase voucher shall indicate the name, brand, price, date and place of origin of the commodity; The service document shall indicate the item, price and date; The service documents of the processing industry shall indicate the purpose, style, specification, quantity, price and date of delivery. Seventh operators to provide beauty, entertainment and other services should have the service facilities and other conditions to protect human health and personal safety, and ensure the quality of service. Article 8 When providing commodities that need to be debugged, operators shall debug them on the spot. Sales of household appliances, must have the maintenance conditions or entrust a repair unit. Article 9 Operators selling substandard products, defective products, off-grade and trial products shall have corresponding use value, and shall make a statement in advance and indicate it on the purchase voucher.

business operators are not allowed to sell substandard products, defective products, off-grade and trial products that endanger human health and personal safety. Article 1 Business operators shall not tie-in goods against consumers' wishes or attach other unreasonable conditions; The provision of optional services must obtain the consent of consumers in advance. Article 11 When providing commodities or services, business operators shall undertake the warranty, replacement, return and other responsibilities in accordance with national and provincial regulations or agreements with consumers, and shall not delay or refuse. If the agreement reached between the operator and the consumer, or the unilateral commitment made by the operator to the consumer in the form of advertising, product descriptions, shop notices, credit cards, etc., is superior to the provisions of the state and province, the agreement or commitment shall prevail.

operators selling goods or providing services in the form of concessions, prizes, price reduction (excluding price reduction with defects declared in advance) are not exempted from warranty, replacement, return and other responsibilities. Article 12 A consumer who keeps the whole purchased commodity (excluding food, medicine and cosmetics) intact may request a refund within 7 days; The operator shall refund all the payment for the goods and shall not charge any fees. Article 13 business operators shall not commit the following fraudulent acts in providing commodities or services:

(1) doping or adulterating commodities, passing off the fake as the real, passing off the inferior as the good, passing off unqualified commodities as qualified commodities or selling invalid or deteriorated commodities;

(2) forging the place of origin or forging or falsely using the name, address, certification mark and famous brand mark of the factory;

(3) counterfeiting the registered trademark of others or forging or falsely using the unique name, packaging and decoration of other people's goods;

(4) using improper means to make the quantity and weight of the goods sold insufficient;

(5) selling goods or providing services at false clearance price, sale price, lowest price or preferential price;

(6) making false or misleading propaganda of goods or services by means of shop notices, live demonstrations, and employing others to induce;

(7) selling goods by means of false prize-winning sales;

(8) collecting the price by means of advance payment, mail order, agency, etc. and failing to provide goods or services according to the agreed terms;

(9) stealing raw materials and spare parts for processed goods, damaging repaired goods or replacing spare parts that do not need to be replaced;

(1) other fraudulent acts that infringe upon the legitimate rights and interests of consumers. Article 14 If a consumer and a business operator have a consumer dispute and complain to the Consumer Association, the Consumer Association shall accept it and conduct investigation and mediation on the complaint. If the operator refuses to accept mediation or fails to perform the mediation agreement, the consumer association may transfer the case to the relevant administrative department for handling. Fifteenth consumers and business operators consumer disputes to the administrative department, the administrative department shall, within 1 days from the date of receiving the complaint, make a decision to accept or not to accept, and notify the parties. If a decision of rejection is made, the reasons shall be explained.

cases that two or more administrative departments have the right to handle shall be accepted by the administrative department that received the complaint first, and no prevarication shall be allowed.