It shall have a physical store and obtain a food business license according to law, and engage in business activities in accordance with the main formats and business items specified in the food business license, and shall not operate beyond the scope. Article 4 of the Measures for the Supervision and Administration of Food Safety in Online Catering Services
The "Delivery Service Specification" was jointly drafted by the Commercial Branch of China Council for the Promotion of International Trade and Baidu Takeaway, and was formally implemented. The problems that consumers are concerned about, such as slow delivery speed, incomplete food, poor sanitary conditions and uneven service level of take-away personnel, have been standardized.
The main contents of the new regulations involve three aspects:
■ Take-away delivery agencies should have the qualification of enterprise legal person, have a fixed office space and a large-scale distribution team. At the same time, delivery boxes, delivery vehicles and helmets should also comply with relevant laws and regulations.
"Takeaway was first sent by catering merchants themselves, and later developed into an errand company. Finally, under the influence of the Internet, a take-away platform appeared. In recent years, with the rapid development of the take-away economy, a large-scale distribution team has become the main prerequisite for our development, so many standards have been implemented before the introduction of the new regulations. " In the office of a takeaway platform in Luo Yu Community, Qinzhou District, Liu Jingli, the person in charge said in an interview: "The new regulations require that the delivery vehicles should be suitable for electric bicycles, uniformly painted and regularly inspected and maintained. Since the establishment of the delivery team, these recommendations have been implemented. Our company's courier brother's delivery box, delivery car, helmet and clothing are all unified, and the colors and styles meet the requirements of the new regulations. "
Liu Jingli said that every rider on the platform of their company now has a real-name phone number online, and his ID card information is also checked regularly, and "one person, one car, one license and one yard" is being implemented for consumers to report.
■ The merchant is required to confirm the order within 10 minutes after the consumer places the order, and the take-away delivery staff should take the order within 5 minutes after the information technology platform of the take-away delivery service sends the order. The reporter randomly opened a takeaway software on the mobile phone. After placing an order, it will pop up to wait for the merchant to take the order, and then display the rider's order information, prompting the delivery time. After the merchant receives the order, if the merchant does not reply within 5 minutes or 10 minutes, the order will be automatically cancelled. "I have this time limit since I started working. Although I can't say all the details of the new regulations, we have all studied the content in a unified way, and the code of conduct on weekdays is not much different. " Zhao Yong, the delivery brother, told the reporter that they took orders according to the route and order, and there was basically no delay. Zhao Yong told reporters that delivering goods on time and ensuring that customers have no bad reviews are the basic principles for food delivery staff to ensure their income. "I think that food delivery now depends on speed to make money. For consumers, it is an expectation to get their own takeout quickly, so unless there are special circumstances, our food delivery staff also wants to take orders as soon as possible and deliver them to their destinations as soon as possible.
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Article 4 of the Measures for the Supervision and Administration of Food Safety in Online Catering Services