If you buy a laptop on JD.com and feel that the product has quality problems, you can complain directly on JD.com. If the problem is not resolved after the complaint, you can file a complaint with the local industrial and commercial bureau.

Complaints to the Industrial and Commercial Bureau must meet the following conditions:

You can call the Industrial and Commercial Bureau’s complaint hotline under the following circumstances:

1. When your rights and interests are infringed upon, When the complaining party is under the jurisdiction of the industrial and commercial administration department;

2. When your legitimate rights and interests are infringed upon during your consumption;

3. When you discover counterfeit and shoddy goods When manufacturing and selling counterfeit and shoddy goods, please call the 12315 complaint hotline and we will help you mediate the dispute; if any economic violations are discovered, we will investigate and deal with them in accordance with the law.

Take the Industrial and Commercial Bureau’s complaint process for merchants as an example:

1. You can ask the seller to provide seller information, otherwise you can complain or sue Taobao.

2. According to the "Measures for Industrial and Commercial Administrative Departments in Handling Consumer Complaints", the process for industrial and commercial departments to accept complaints is as follows:

1. Consumer complaints: Consumers submit complaints through letters Complain to the industrial and commercial administrative department by fax, email or go to the industrial and commercial department, explaining the complaint matters and reasons;

2. The industrial and commercial department accepts complaints: If the consumer complaint meets the requirements, the industrial and commercial administrative department Department staff will accept complaints and record relevant information within seven working days;

3. If the consumer parties agree to mediation within sixty days, the industrial and commercial administration department will organize mediation and notify the parties of the mediation. After the two parties reach mediation, the industrial and commercial administration department will prepare a mediation letter and file it.

3. According to Article 44 of the "Consumer Rights and Interests Protection Law":

If a consumer purchases goods or receives services through an online trading platform and his legitimate rights and interests are harmed, You can ask for compensation from the seller or service provider.

If the online trading platform provider cannot provide the real name, address and valid contact information of the seller or service provider, consumers may also request compensation from the online trading platform provider; the online trading platform provides If a company makes a promise that is more beneficial to consumers, it shall fulfill its promise. After the online trading platform provider makes compensation, it has the right to seek compensation from the seller or service provider.