In order to achieve process-based organization construction For this goal, all employees in the company need to have a unified understanding of the relationship between business, process, IT, quality, and operations to ensure unified actions.
? Although the definition of a noun is very important, let us not get entangled in the definition of the noun itself. What is more important is to study the principles, scenarios and values ??behind the noun.
? What is business flow?
? Mr. Xu Zhijun believes that in order to create value, an enterprise starts from inputting customer requirements to delivering products and services to customers, obtaining customer satisfaction and realizing the enterprise's own value. The E2E (end-to-end) business process is business flow.
? Business flow exists objectively, and all customer-related business flows naturally go from customer to customer.
? Identifying business flow is very critical and is the origin and foundation of all work; the process describes the business flow, IT carries and enables the business flow, and data is the information flowing in the business flow. Quality requirements Dependent on business flow, quality management is based on business flow, and operations are also carried out based on business flow.
? So, what is a process (or business process)? A process is a manifestation of business flow. It is a summary and solidification of excellent operating practices. The purpose is to facilitate different teams when executing processes. To achieve successful replicability, the more in line with the business flow, the smoother the process will be.
? If the process happens to conform to the business flow, you should not simplify the process. There are objectively 5 links in the business flow. It must be reduced to 3 links, or add 7 links, then it will definitely return to to 5 links.
? Therefore, the process must truly represent the objectively existing business flow. The closer it is to the objectively existing business flow, the smoother, more streamlined, and more real the process will be.
? If the process runs counter to the objective business flow, it would be better not to implement the process, but it would be redundant; in addition, the process should not be tied to the department, and it is not meant to be a departmental process. Only the definitions in the process should be Role (position ID), department (organization) to carry the role in the process.
? The above point of view is particularly touching and deeply believed in the process of combing and sourcing→elimination. It is a very famous conclusion in process change and needs to be understood and applied repeatedly.
? The following articles will have an in-depth discussion under Source → Elimination.
? We have a process improvement path: expose problems → lock business flow → set goals → dig deep into problems → sort out business flow elements (reports, decentralization, etc.) → sort out project promotion → IT carrying and Solidification is briefly described as follows:
? Problems are an important starting point for action. We have described what a problem is before. The gap between expectations and the current situation is a problem. Therefore, failure to achieve the goal is a problem. Business efficiency Low is also a problem;
To solve the problem, it is inseparable from the identification and locking of business flows; finally, sort out the project to promote process construction, and carry it through IT and solidify it.
? In this path of improvement, a particularly important link is to identify and lock in the business flows that need to be improved; this is a very important link, but it has been experientialized intentionally or unintentionally.
? To identify business flows, there are certain problems in relying solely on experience, and a certain scientific method is required. In fact, behind it is the path of process planning.
? Simply put, the business flow list is identified through the process planning path; through the process improvement path, goals are set around the problem, and process changes are implemented; the transfer station (hub) between these two paths Station) is the business flow list (to be continued)