This is subject to different regulations in different regions. Generally, operators whose footwear products have the following quality problems will be responsible for the "three guarantees" of return, replacement, and repair. (1) Severe degumming (except those with side sutures), cracked pulp, cracked surface, cracked binding, cracked bottom, broken heel, excessive nitration, epidermal peeling, core collapse, nail head protrusion, mesh surface rupture (such as travel shoes) and other quality problems; (2) Other quality problems as determined by the Consumers Association; (3) Other circumstances stipulated by the state and province. ----------However, the specific regions are also different. For example, the "Taiyuan City Responsibility Regulations for Repair, Replacement and Return of Footwear Products": A major new point in the new "Three Guarantees" regulations for footwear products is " Validity period of "Three Guarantees": "Three Guarantees" implements the principle of whoever distributes the goods is responsible. The validity period of the "Three Guarantees" for footwear priced below 100 yuan is 30 days, and the validity period for footwear priced above 100 yuan (including 100 yuan) and below 300 yuan is 90 days. The "Three Guarantees" are valid for 120 days. When operators sell goods, they must provide consumers with "Three Guarantees" cards (except for processed products marked as defective). During the validity period of the "Three Guarantees", consumers should present their invoices or "Three Guarantees" certificates, and operators should return, replace or repair the goods. Within 7 days from the date of sale of footwear products, if there are quality problems, consumers can choose to return the goods. When returning the goods, the seller should refund the payment in one time according to the invoice price. If quality problems occur within 15 days, consumers can choose to replace or repair them. If there is no product of the same model and specifications during replacement, and the consumer is unwilling to exchange for other products, the operator shall return the product and shall not charge depreciation fees. The validity period of the "Three Guarantees" for replaced footwear products will be recalculated from the date of replacement. The operator shall provide a new "Three Guarantees" card or stamp the replacement stamp on the original "Three Guarantees" card and indicate the date of replacement. . During the validity period of the "Three Guarantees", if the product still cannot be used normally after two repairs, the operator shall be responsible for replacing or returning the product according to the requirements of the consumer. When returning the goods, the operator may charge a depreciation fee of 10% to 20% depending on the degree of wear and tear of the shoes. If the operator fails to repair within the specified period, the consumer will be compensated at a rate of 2% of the invoice price of the product for each day of delay (the maximum compensation fee shall not exceed the invoice price of the product), otherwise the consumer may choose to replace it. Among them, if the footwear is produced in the province, the operator should repair it within 7 working days; if the footwear is produced outside the province, it should be repaired within 20 working days; if the footwear is produced abroad, the operator should repair it within 40 working days. Regarding the quality problems of footwear, the new regulations list 10 situations: open threads and glue; obvious discoloration of the inside of the shoes, soiled socks, worn out shoes; cracked, broken or uneven outer soles or inner soles that affect wear, etc. If there is a dispute over the quality of footwear that needs to be sent to the relevant quality inspection department for testing or identification, the cost of testing or identification shall be borne by the responsible party. If quality problems occur within the "Three Guarantees" period and comply with the "Three Guarantees" provisions, and the operator refuses to comply, the industrial and commercial department shall order it to perform and impose penalties in accordance with relevant regulations - such as the "Three Guarantees" for footwear products in Anhui Province "The "Three Guarantees" for footwear products in Anhui Province are stipulated in order to strengthen the supervision of the footwear product market, promote further improvement of product quality, and effectively protect the legitimate rights and interests of consumers. According to the "Consumer Rights and Interests Protection Law of the People's Republic of China" ” and the “Law of the People’s Republic of China and Domestic Product Quality Law”, these regulations are specially formulated. Article 1 These regulations apply to all footwear products produced at home and abroad sold in our province. Article 2 Footwear manufacturing enterprises must organize production in strict accordance with national standards or industry standards. Unqualified products or "Wu San shoes" without certificates or without factory name and address marked in Chinese on the product packaging are not allowed to leave the factory. Distribution enterprises are not allowed to leave the factory. Pre-purchasing and sales. Article 3 If any footwear product exported to domestic sales does not have a Chinese mark, the person must indicate its true factory name, factory address and trademark name in Chinese before it can be sold. Article 4 All operators who distribute footwear products must implement a "credit card" or invoice sales system, and implement "three guarantees" for footwear products with quality problems. The manufacturer should bear the "three guarantees" responsibility. Article 5 The period of "three guarantees" (guaranteed repair, guarantee of replacement and guarantee of return) for footwear products is: from the date of sale, the period of "three guarantees" for the price below 50 yuan is one month; the price is 50 yuan (Inclusive of 50 yuan) to less than 100 yuan for two months; for prices above 100 (inclusive of 100) three months.

Article 6 The scope of the "Three Guarantees" (guaranteed repair, replacement, and return) for footwear products is: 1. If degumming, heel dropping, disconnection, etc. occur due to quality reasons, the dealer shall repair it free of charge. The period is seven days. If it really needs to be sent to other places or manufacturers for repair, the repair period is 30 days. If it cannot be repaired on time, it shall be allowed to be exchanged. If the same model is not available, it shall be returned. 2. If a consumer discovers after purchasing shoes that the size does not comply with national standards, or that the two shoes are of different colors, sizes, or both have one foot, the dealer should exchange the shoes. If the same model is not available, the shoes should be returned. 3. Within the "Three Guarantees" period (deducting the time for repair), for shoes that still have quality problems such as degumming, broken soles, broken upper leather, etc. after secondary repairs, dealers should respect the opinions of consumers and make adjustments or Return processing. 4. For any consumer disputes arising from shoe quality issues that require testing by the relevant department before liability can be determined, the shoes should be promptly sent to the statutory testing department for testing with the consent of both parties, and the inspection and other related expenses will be borne by the responsible party. . 5. Exchanged or returned footwear products shall be returned to the manufacturer centrally and regularly by the operator, and the costs shall be borne by the responsible party. Article 7 The "Three Guarantees" will not be implemented for those who fall under any of the following circumstances: 1. Without a credit card or shopping voucher; 2. "Disposed goods" marked for sale at a reduced price 3. The "Three Guarantees" period has been exceeded; 4. On their own initiative repairs and vandalism. Article 8 For those who fail to implement these regulations and make rectifications within a time limit that are still ineffective, they will be investigated and punished by the administrative law enforcement departments in accordance with the law. Article 9 These regulations shall come into effect on December 1, 1994. The original "Interim Provisions on the "Three Guarantees" of Footwear in Anhui Province" will be invalidated automatically.

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