Your own name, address, phone number or other contact information and the name, address, and phone number of the party being complained against.

After dialing 12315, if you need to make a complaint or report, please answer the questions as prompted by the staff, truthfully state the facts, reasons and request for the complaint, and state your name, address, Telephone number or other contact information and the name, address, and telephone number of the party being complained against.

In addition, there is a fee for dialing 12315. Consumer complaints are under the jurisdiction of the industrial and commercial administration authority where the operator is located. If the business is in a different place, the area code of 12315 is required.

Call situation:

1. When your rights and interests are infringed and the respondent is under the jurisdiction of the industrial and commercial administration department;

2. When you are consuming In the process, when your legitimate rights and interests are infringed;

3. When you discover counterfeit and shoddy goods and the "dark dens" where counterfeit and shoddy goods are produced and sold.

Please call the 12315 complaint and reporting hotline, and we will help you mediate disputes; if any economic violations are discovered, we will investigate and deal with them in accordance with the law.