According to China's "Regulations on the Protection of Consumer Rights and Interests", consumers can ask for a refund if they buy fake goods through purchasing, and they can also ask for compensation if losses are caused.
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 24 If the goods or services provided by business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties concerned, or require business operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair.
Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation.
Forty-fourth consumers who purchase goods or receive services through online trading platforms may claim compensation from sellers or service providers if their legitimate rights and interests are damaged. If the online trading platform provider cannot provide the real name, address and effective contact information of the seller or service provider, consumers may also demand compensation from the online trading platform provider; If the online trading platform provider makes a promise that is more beneficial to consumers, it shall fulfill the promise. After compensation, the online trading platform provider has the right to recover from the seller or service provider.
If the provider of online trading platform knows or should know that the seller or service provider uses its platform to infringe upon the legitimate rights and interests of consumers and fails to take necessary measures, it shall bear joint liability with the seller or service provider according to law.
What are the criteria for determining the integrity of goods?
A commodity can maintain its original quality and function, and if the commodity itself, accessories and trademarks are complete, it is regarded as intact.
Consumers need to open the packaging of goods based on inspection, or make reasonable debugging to confirm the quality and function of goods, without affecting the integrity of goods.
If a commodity is used beyond the needs of testing and confirming the quality and function of the commodity, resulting in a substantial depreciation of the value of the commodity, it shall be deemed that the commodity is in poor condition. The specific criteria are as follows:
1. Food (including health food), cosmetics, medical devices and family planning products: the necessary one-time sealed package is damaged;
2. Electronic appliances: repairing, altering, destroying or altering compulsory product certification marks, indicating labels and machine serial numbers without authorization. , with traces of appearance use that are difficult to restore, or traces of data use such as activation, authorization information, and unreasonable personal use data retention;
3. Clothing, shoes, hats, bags, toys, home textiles, household items: the trademark logo is picked, the logo is cut, and the goods are polluted and damaged.
These are Bian Xiao's answers to relevant legal questions. According to China's "Regulations on the Protection of Consumer Rights and Interests", consumers can ask for a refund if they buy fake goods through purchasing. If losses are caused, they can also claim compensation.