First, the purpose of internship
Graduation internship is an indispensable part of our professional knowledge structure of business administration, and it is included in the professional teaching plan as an independent project. Its purpose is to enable students to acquire the perceptual knowledge of various majors through practice, integrate theory with practice and expand their knowledge; Enable students to have a comprehensive understanding of enterprise management and learn the successful management experience of enterprises; Cultivate students to integrate theory with practice, get in touch with the practical work of business administration, and use professional knowledge of business administration to analyze and solve practical business administration problems; Deepen the understanding of society and work, correct working attitude, learn working methods, and exercise management skills, so as to lay the foundation for a smooth job in the future.
II. Introduction to the internship unit
The property company of the Logistics Service Corporation of Pingdingshan Industrial Vocational and Technical College has always adhered to the tenet of "three services and four educations", established the management philosophy of "diligence and pragmatism, pioneering and innovative, people-oriented and standardized service", cultivated a service team with fine business and high efficiency, and established a management mechanism of standardized operation and high-quality service, which provided a solid and reliable foundation for the construction and development of Pingdingshan Industrial Vocational and Technical College. Founded in XX, the company is responsible for the logistics service of the college, with 275 employees, including 7 cadres, 56 migrant workers, 2 collective workers and 192 external employees. The property management company has 1 service entities, including apartment management center, cleaning team, hydropower team, maintenance team, greening team, heating center, guest house, health center, industry and trade campus property team and north campus property team. The company's party branches and trade unions are well organized. The company requires all cadres and workers to have a "four hearts" service attitude (sincerity, enthusiasm, care and patience); The service behavior takes "four diligence" (leg diligence, eye diligence, mouth diligence and hand diligence) as the service guiding principle and provides quality services.
fertile soil and green shade are fruitful. In XX, the College was awarded the first batch of garden units in Henan Province by the Provincial Construction Department; In January of XX, the property management company was awarded an advanced unit by the college; In XX, the property management company was awarded the advanced collective of the college's party style and clean government construction; In May of XX, the health center of the property company won the Excellent Organization Award of AIDS prevention health education practice activities of the Provincial Department of Education and the title of advanced unit issued by the Provincial School Health Association; In May of XX, the apartment management center was awarded "civilized window unit" by Pingdingshan Coal Group; In June, XX, the property management company was awarded the advanced collective of the college's party style and clean government construction. The sun rises and peaches and plums are fragrant. The property company of Pingdingshan Industrial Vocational and Technical College Logistics Service Corporation, which is developing steadily, will continue to seize the historical opportunity and contribute to the college by providing better services in the construction of model higher vocational colleges.
III. Internship Contents
Through the internship in the property management companies of Pingdingshan Industrial Vocational and Technical College, I got a preliminary understanding of the property management. In this process, I learned the specific business knowledge in property management and enriched my professional knowledge. It laid a solid foundation for the normal work in the future. During my internship, I deeply realized the advantages of property management in Pingzhi College and its influential position in Rizhao. Although the property management company of Pingzhi College has only developed for a few short years, it has made such great achievements, which is inseparable from the spirit of hard work, innovation and challenge of property management personnel.
(1) Job responsibilities
1. Responsible for the logistics support of teachers and students in the whole hospital, serving teaching, scientific research, faculty and students, and making due contributions to training qualified personnel.
2. Be responsible for water, electricity and gas supply, and maintenance of water and electricity facilities and equipment in the whole hospital.
3. Be responsible for minor repairs of tables, chairs, doors and windows in the teaching building and dormitory building of the whole hospital.
4. Be responsible for providing teachers and students with boiled water and the normal opening of the bathhouse.
5. Be responsible for the cleaning and hygiene of the whole hospital and do a good job in campus hygiene.
6. Be responsible for greening and beautifying the campus environment.
7, do a good job in the propaganda of epidemic prevention and health care and disease prevention knowledge.
8. Be responsible for the management of student apartment buildings in the whole school.
9. Do a good job in arranging accommodation for trainees and foreign visitors.
(2) During my internship in the property management company of Pingzhi College, I have a certain understanding of the work of various positions in the property management company and have personally practiced it.
in the first week, the manager arranged for me to be familiar with the company and various rules and regulations, and to understand the overall situation of the whole college and the work contents of various departments. Through communicating with colleagues and visiting the campus, I have a comprehensive understanding of the company and the whole campus. In the second week, the manager assigned me some simple tasks, mainly to assist other colleagues, such as: sorting out information, posting some notices, rules and regulations, there are a lot of model articles in 1467.COm.cN, helping the house manager to contact the maintenance master, and helping the monitor to monitor the situation in the monitoring room. In the third week, the manager arranged for me to answer the phone and asked me to take notes and report the situation to the General Department or the manager in time. At the same time, the manager also taught me how to communicate with the owners and how to solve some problems. From the fourth week to the sixth week, I was assigned to various departments to understand the specific work of each position. I went to the monitoring room, security team, cleaning department, maintenance department and greening department successively. In the monitoring room, I learned about all kinds of intelligent equipment in our community, and at the same time, I learned about the eight systems installed in the community. Through the study in the monitoring room, I got a brand-new understanding of intelligent management. In the security team, cleaning department and greening department, I learned the specific responsibilities and work contents of each position. I had the most interesting time in the maintenance department. I followed the maintenance master to repair things for the owners every day, so that many of the knowledge of equipment and facilities I learned in class was used in real life. The maintenance master will also regularly inspect and maintain all kinds of equipment and facilities in the community.
In short, during my internship, I have come into contact with a lot of things and learned a lot, and I really felt the bitterness and joy in property management for the first time. Many things encountered in property management are small and complicated, but every thing needs to be treated seriously. Any small omission will turn small things into big things.
four, internship harvest
through more than one month's internship in a property management company, I realized that to do a good job in property management, we should not only pay attention to the study of theoretical knowledge of property management, but more importantly, we should closely combine practice with theory. As a low-profit service industry, property management provides intangible services. Property management is an all-round and multi-functional management, and it is also an ordinary, trivial and hard service work. Therefore, in the actual work of property management, we should always keep in mind that there is no trivial matter in property management, focus on the needs of the owners, and set up the service tenet of "thinking what the owners think, being anxious about what the owners need, and doing what the owners need", and constantly learn, innovate and keep pace with the times to provide the owners with a clean, beautiful, safe, warm and comfortable living environment.
during my internship in a property management company, I came into contact with all kinds of work in property management, and I personally practiced it with the help of my colleagues. In this process, I learned the specific business knowledge in property management, enriched my professional knowledge, and laid the foundation for future work. During my internship, I also realized the advantages of HTC Property, which is inseparable from the hard work, innovation, advancing with the times and challenging spirit of HTC people. From this, we can think that property, as a sunrise industry in the 21st century, needs this spirit!
during the internship in the property management company, I also learned a lot of knowledge about intelligent management. The theoretical knowledge in the textbook has been well practiced, such as security intercom system, entrance control system, parking garage management system, TV monitoring system, burglar alarm system and patrol system. The use of these intelligent building equipment has greatly enhanced the security in the campus and improved the quality of property security management.
V. Practice experience and suggestions
I have learned from practice that property service companies should constantly cultivate their core expertise and create distinctive services to enhance their core competitiveness.
Property service enterprises can improve the property management level and service quality by means of network, e-commerce and science and technology, and effectively develop, integrate and utilize the information system of customer resources. The management office fully advocates the characteristic management services of "one-stop service" and "best security". Thus, the efficient management operation is realized, the troubles of faculty members in various departments of the college are solved, a meticulous and ubiquitous service is created, the service efficiency is improved, the satisfaction of teachers and students is improved, the level and quality of property management services are improved, and finally the core competitiveness of the company in the fierce market competition is enhanced.
2. Property service enterprises should pay attention to the daily management of equipment.
for equipment management, it is necessary to set up equipment cards, do a good job in daily inspection and patrol of equipment, conduct regular inspection, maintenance, repair and cleaning, make records carefully, and solve problems in time when found.
3. Property service enterprises should establish a perfect security team.
the security management of the security management office has patrol posts, monitoring posts and command posts, which are closely related to each other and provide 24-hour security for the campus. Establish and improve various public security management rules and regulations, train newly recruited security guards in basic knowledge and operational skills before taking up their posts, and pay attention to post image, courtesy and emergency handling ability. Strengthen their sense of service, and establish the service responsibility of "friendliness and dignity * * *, service and guards coexist". Security personnel should provide various services for teachers and students in addition to public security management.
problems and suggestions in property management
1. problems in property management
(1) internal management is not standardized. Due to the unclear division of labor, imperfect system, lack of some procedural and standardized workflows, and imprecise management, coupled with many problems involved in property management, most of the energy is devoted to dealing with various relationships, such as the relationship with group companies, the relationship with administrative departments, the relationship with teaching departments and teachers and students. Dealing with these relationships is conducive to their own development, but it ignores internal management, which will also affect the normal operation of property management. Due to the relative lack of professional knowledge of employees in property service enterprises, most of them engage in property management halfway. Although they have relatively rich experience, they lack systematic theoretical knowledge. And because of the problems of ideas and funds, enterprises rarely introduce professional managers, which leads to poor service awareness and lack of concept innovation, making it difficult for property management to enter the track of benign development.
2. Suggestions on improving the present situation of property management companies
(1) Clarify the rights and responsibilities. If a property service enterprise wants to take the road of brand, it must develop independently, clarify the relationship with the head office, distinguish the boundaries of responsibilities, enjoy the right to independently carry out various tasks, and assume its responsibilities as a property service enterprise. In addition, each property office should also strengthen its own management, rationally divide departments, scientifically arrange posts, standardize the responsibilities of each department, so that "everyone has something to do and everything is managed by someone" and clarify the responsibilities and rights of employees in each department.
(2) Establish and improve rules and regulations. A successful enterprise must have a set of scientific, reasonable and suitable rules and regulations to regulate the behavior of employees. To establish their own property brand, we must take sound rules and regulations as a guarantee. This includes the formulation of a set of necessary systems such as quality assurance system, charge management system, financial system and post assessment system, as well as a series of procedural norms such as property management service workflow, complaint acceptance procedures, repair and maintenance procedures and emergency handling procedures. Only by perfecting these rules and regulations and actively implementing them can we build a successful enterprise and establish our own property brand.
(3) improve the property management environment. To improve the management environment, it is necessary to straighten out the relationship between all aspects so that all departments can coordinate and cooperate. Reduce spending on unnecessary links and use it to improve equipment and facilities. In the case of limited funds, we will provide high-quality services to the maximum extent and try our best to meet the reasonable requirements of all departments, teachers and students of the college, so as to increase the charging rate and increase the company's income, so that the enterprise can embark on a virtuous circle and operate independently and normally.
(4) improve the quality of employees. Only by improving the overall quality of employees can we form an excellent team, build a successful enterprise and establish the own brand of property service enterprises. Improving the quality of employees can start from the following two points: first, introducing talents; The second is internal training.
(5) Establish a company culture. The service characteristics of property management companies determine that they must improve the quality of employees from the cultural level. Only by establishing a company culture suitable for the characteristics of the company and highlighting corporate values from the cultural height and level can the service level, service attitude and service awareness of employees be standardized. Only in this way can we promote the normal operation and rapid development of the company.
in a word, an excellent property service company should "combine management with service" and provide all-round supporting services to owners and users in a professional management way. While paying attention to whether their services can make business households more satisfied, property service enterprises should reduce the consumption of public energy by effective on-site management, thus reducing the economic burden of owners and users, so as to achieve the purpose of self-improvement, self-operation and self-development.