How to refund the deposit:
1, negotiate with the seller. Although the platform does not support refund of deposit, buyers can negotiate with sellers. Generally speaking, the seller will return the deposit to the buyer for the credibility of the store.
2. Return the goods after paying the final payment. The buyer can pay the final payment during the activity and submit a refund application after the order is generated. In this way, the balance will be returned together with the deposit.
Taobao deposit usage rules.
1, there is a time limit for deposit payment. For the goods pre-sold during the event, the buyer must pay the deposit within 30 minutes after placing the order. Otherwise, the order will be cancelled automatically after 30 minutes.
2. In principle, the deposit is not refundable. In the deposit delivery interface, there is a clear reminder that if the buyer chooses to return the final payment for personal reasons, the pre-sale deposit cannot be returned.
3. The final payment must be made according to the activity rules. Some pre-sale goods must be paid at double eleven or double twelve o'clock in order to be successfully purchased. Some only need to pay the final payment on the day of the event.