In order to further facilitate citizens to handle vehicle management services and continuously improve and innovate service methods, starting from April 5, the Traffic Police Detachment of Guangzhou Municipal Public Security Bureau began to accept the second-hand car market and large-scale second-hand vehicles within the administrative jurisdiction of this city. An application for a vehicle dealership enterprise to establish a motor vehicle registration service station. Authorized motor vehicle registration service stations can handle the transfer registration business within the jurisdiction of domestically produced small passenger vehicles with 9 seats or less that are traded in the second-hand car market or within the enterprise. Car owners who handle second-hand car transactions can complete the transfer, number selection, certificate issuance and other processes at the motor vehicle registration service station, making the second-hand car transaction transfer a "one-stop" service.
Those who apply for the establishment of a motor vehicle registration service station in the second-hand car market or large-scale second-hand car dealerships can apply at windows 2 to 10 of the Comprehensive Business Acceptance Hall of the Vehicle Management Office, No. 1732 Huaguan Road, Tianhe District, Guangzhou City. . For specific requirements and procedures, please refer to the "Guangdong Province Motor Vehicle Registration Service Station Construction Standards and Management Regulations (Revised in 2016)"
Guangdong Province Motor Vehicle Registration Service Station Construction Standards and Management Regulations
(Revised in 2016)
Chapter 1 General Provisions
Article 1 is to further standardize the construction and management of motor vehicle registration service stations across the province. According to the Ministry of Public Security's "Motor Vehicle Registration Work Specifications" and formulate these regulations.
Article 2 The term "motor vehicle registration service station" as mentioned in these regulations refers to enterprises that engage in business activities such as motor vehicle brand monopoly sales, second-hand car transactions, scrapped car recycling, etc., and are authorized by the traffic management department of the public security organ to handle services on their behalf. Specialized agency for specific registration business.
The motor vehicle registration service station is an extension of the service window of the traffic management department of the public security organ. To the outside world, it uniformly uses "×× Municipal Public Security Bureau Traffic Police Detachment Vehicle Management Office×× (authorized company abbreviation, which must not include the sales brand). and trademark) Motor Vehicle Registration Service Station” name.
Article 3 The traffic police detachment of the public security bureau at or above the local level (and the traffic police brigade of the Shunde District Public Security Bureau, the same below) shall promote the agency in accordance with the principles of unified standards, open application, strict management, and convenience for the masses. Construction of high speed train registration service station.
Article 4 The exterior signs, internal management, position settings, business processes, charging standards, etc. of motor vehicle registration service stations shall strictly comply with the relevant regulations and specifications for the formal construction of vehicle management offices.
Article 5 The Traffic Management Bureau of the Provincial Public Security Department is responsible for the guidance, inspection and supervision of the construction of motor vehicle registration service stations across the province; the approval and construction of new motor vehicle registration service stations, and the On-site acceptance of other registration service stations located in brand stores. Traffic police detachments of municipal public security bureaus at or above the local level are responsible for the authorization, daily inspection, supervision and management of motor vehicle registration service stations within their respective administrative jurisdictions, as well as the on-site acceptance of newly built registration service stations located in brand stores.
Chapter 2 Business Scope
Article 6 Motor vehicle registration service stations established by motor vehicle brand stores (4S stores) are authorized to handle domestic registration of brands approved by the store. Registration business for passenger cars and motorcycles with 9 seats or less, and mortgage registration business for the above-mentioned vehicles can also be handled at the same time.
Article 7 Motor vehicle registration service stations established by second-hand car trading markets or large second-hand car distribution companies (including e-commerce companies) are authorized to handle domestic 9-seater vehicles traded within the market or company. Transfer registration business within the jurisdiction of passenger cars and motorcycles.
Article 8 If there are multiple motor vehicle brand monopoly companies in a large motor vehicle sales market, a motor vehicle registration service station may be set up to handle the registration of domestic passenger vehicles with 9 or less seats or less of brands approved for sale in the market. and motorcycle registration and mortgage registration business; if there is also a second-hand car trading market, the transfer registration business within the jurisdiction of domestic passenger cars and motorcycles with 9 seats or less that are traded in the market can be handled.
Adjacent motor vehicle monopoly enterprises of different brands operated by the same corporate legal person may only set up one motor vehicle registration service station to handle the registration of domestic passenger cars and motorcycles with less than 9 seats of each brand they operate. business. The actual distance between the registration service station and each brand's exclusive enterprise shall not exceed 1,000 meters.
Article 9 The registration service station established by a scrapped motor vehicle recycling enterprise may, upon authorization, handle the deregistration of scrapped motor vehicles within the jurisdiction of the enterprise that is recycled and dismantled.
Article 10 The specific business scope shall be submitted by the enterprise based on the actual situation. After acceptance or approval according to the prescribed procedures, the traffic police detachment of the municipal public security bureau shall authorize and issue the "Authorization Letter for Entrusting the Motor Vehicle Registration Business" .
The registration service station shall publicize the authorization letter on the wall in a conspicuous position in the lobby of the motor vehicle registration service station.
Chapter 3 Construction Standards
Section 1 Office Space and Equipment
Article 11 Motor vehicle registration service stations should in principle be located in the main building of the enterprise or in other fixed buildings in the same area as the main building.
Motor vehicle registration service stations should have an external certificate processing hall with an area of ??no less than 30 square meters. Open windows and counters should be set up in the certificate processing hall to provide waiting seats, stationery and business forms for the public, and electronic displays and media playback should be configured in accordance with the "Specifications for the Setting up of Traffic Safety Publicity and Education Facilities" (GA/T963-2011) Airports and other traffic safety publicity facilities. Parking spaces that meet the needs should be reserved outside the service station.
The vehicle inspection area should have no less than 2 parking spaces, with yellow lines on a green background; the background wall can use blue characters on a white background or white characters on a blue background; other settings should comply with the "Motor Vehicle Inspection Work Procedures" (GA801- 2014) requirements.
Article 12 Motor vehicle registration service stations should be equipped with special metal filing cabinets for storing business materials, bills and other items. A special license room should be set up to store license plates, certificates, registration certificates and files. The license room is fully equipped with anti-theft, fire-proof, moisture-proof and other facilities.
Article 13 Motor vehicle registration service stations should be equipped with office equipment such as computers, second-generation ID card readers, QR code and barcode readers, as well as inspection tools, cameras, PDAs, etc. that meet inspection needs. Collect and upload equipment. If conditions permit, traffic violation processing terminals should be installed to facilitate the masses to deal with traffic violations; for on-site collection of administrative fees, payment POS machines should also be installed.
Computer configuration requirements: CPU frequency ≥2GHZ, memory ≥2G, hard disk ≥320G. Those who use the "choose one from fifty" number selection method should use dual-screen monitors; those who use the "self-made and self-selected" number selection method should use an independent touch-type number selection machine. If licenses are printed on-site, a special printer should be provided.
Article 14 Motor vehicle registration service stations should uniformly handle business through the "Vehicle Management Business Social Service Platform", open network bandwidth that meets needs, and implement dedicated networks and dedicated lines.
When accessing the public security information network from a non-public security information network, it should comply with the requirements of the Ministry of Public Security's "Security Specifications for Border Access Platforms of Public Security Information and Communication Networks" and report to the Provincial Public Security Department Traffic Management Bureau for filing.
Article 15 Video surveillance equipment should be installed in the registration hall, inspection area, license plate room and other places of the motor vehicle registration service station, and be connected to the "Vehicle Driving Management Business Monitoring Platform" to transmit images in real time. Video surveillance equipment should comply with the requirements of the "Guangdong Provincial Public Security Bureau Internal Sites Video and Audio Surveillance Construction Management and Application Work Specifications".
Inspection videos should be kept for more than three years, and other video materials should be kept for more than one year.
Section 2 Appearance Signs
Article 16 Motor vehicle registration service stations shall refer to the Ministry of Public Security's "Regulations on the Production and Installation of Signs for Public Security Traffic Police Teams and Vehicle Management Stations" and have unified external settings. appearance identification.
All background walls, signs and instructions at the registration service station should use the main body color of police blue, and the instructional text should be in white simplified Chinese.
The registration service station can set up road signs at nearby major intersections and guide signs in the compound. If conditions permit, the station name light box or signboard can also be set up on the top of the main building.
Article 17 The name sign of a motor vehicle registration service station should be vertical, and can be made of hard materials such as wood and profiles. It should be 2000mm high and 350mm wide, and should be hung on the right side of the building entrance. The sign should be written vertically in large black font of Wending CS and divided into two parts: "×× Municipal Public Security Bureau" on the right side of the upper part and "Traffic Police Detachment Vehicle Management Office" on the left side; "××" in the middle of the lower part (or authorized enterprise abbreviation) Motor Vehicle Registration Service Station”. The length ratio of the upper and lower parts is 1:1.
Article 18 The certificate application hall should mark the name of the service station horizontally on the background wall at a height of more than 1500mm from the ground; the window should be an open counter and placed on the counter or on the counter There is a position nameplate hanging above, uniformly marked as "Business Acceptance".
Section 3 Auxiliary Staff
Article 19: Authorized enterprises shall hire auxiliary staff to handle business according to work needs at motor vehicle registration service stations, and no police will be stationed.
Article 20 Auxiliary staff must have a college degree or above, be able to speak fluent Mandarin, and be proficient in operating computers. One auxiliary staff member should be designated as the person in charge to assist the traffic management department of the public security organ in the management of business, venues and other auxiliary staff.
If the person in charge or auxiliary staff is rotated, the vehicle management office of the authorized Municipal Public Security Bureau Traffic Police Detachment should be reported in a timely manner for filing.
Article 21 Auxiliary staff should be uniformly dressed, clean in appearance, enthusiastic in attitude, civilized in speech, and behave in a standardized manner; they should receive relevant business training before taking up their posts, and those who need to inspect motor vehicles should also obtain a motor vehicle inspection Member qualification certificate.
The vehicle management office of the traffic police detachment of each municipal public security bureau should establish a regular training, assessment and rotation system for the auxiliary staff of motor vehicle registration service stations.
Section 4 Charging Standards
Article 22 Motor vehicle registration service stations can only collect administrative fees, and provide free forms, payment and purchasing outlets. You can pay or purchase taxes or insurance, make standard photos of motor vehicles, make and receive license plates, seal number plates and other services.
It is strictly prohibited to collect agency fees or service fees in any name; it is strictly prohibited to use "package price" or any other form of forced packaging to collect fees other than the vehicle dealership price.
Article 23 The motor vehicle registration service station shall publicize the administrative fee items, standards and basis for collection, as well as the services provided free of charge, on the wall at a conspicuous location in the registration hall.
Administrative fees shall be paid on the spot by the motor vehicle owner or his authorized agent. When charging fees, registration service station staff should explain the charging items and standards in detail to the payer and issue a charging voucher.
Chapter 4 Establishment Conditions and Application Process
Article 24 Enterprises applying to open motor vehicle registration service stations shall meet the following requirements:
( 1) It has been registered with the local industrial and commercial administration department, and the enterprise type is a limited liability company (inclusive) or above;
(2) It has a fixed business location, operates with integrity and pays taxes and social insurance in accordance with the law;
p>
(3) For those operating motor vehicle sales or trading business, the annual sales or trading volume should be no less than 500 vehicles. Specific standards can be formulated by the traffic management department of each municipal public security organ according to local conditions and announced to the public.
Article 25 To apply for the establishment of a motor vehicle registration service station, qualified enterprises shall submit an application to the Traffic Police Detachment of the Municipal Public Security Bureau with the following materials:
(1) Written application;
(2) Business license, legal person identity certificate, tax and social security payment certificate, and financial statements that can reflect the sales situation of the previous year;
(3) Brand sales agreement or motor vehicle trading market qualification license document;
(4) Site selection of the planned registration service station, relevant site design plans and renderings;
(5) Processing of mortgage For registration, relevant certification materials from financial institutions that have been approved by the detachment vehicle management office and can handle mortgage business must also be submitted.
Article 26 The Traffic Police Detachment of the Municipal Public Security Bureau will review the application materials, conduct on-site inspections of the site, and verify the business operations within 10 working days from the date of receipt of the application. For those that meet the conditions, after obtaining approval from the Traffic Management Bureau of the Provincial Public Security Department, the Traffic Police Detachment of the Municipal Public Security Bureau will notify them in writing to prepare for establishment in accordance with the requirements of these regulations.
After Article 27 is completed, the applicant unit shall apply for acceptance to the Traffic Police Detachment of the Municipal Public Security Bureau with the following materials:
(1) Written acceptance application;
< p>(2) Actual pictures of the appearance of the main building, the certification hall, inspection area, card library, parking lot, police disclosure board, business scope and fee announcement board;(3) Various seals Samples;
(4) Business authorization and signature samples of the person in charge and staff;
(5) Letter of commitment to handle business and charge fees strictly in accordance with regulations.
Article 28: For registration service stations located in brand stores, the traffic police detachment of the Municipal Public Security Bureau shall organize on-site acceptance within 10 working days from the receipt of the application.
After passing the acceptance inspection, business training and testing will be organized within 30 working days, and a responsibility letter will be signed with the applicant to clarify the business scope, processing authority, charging requirements, network and system security management responsibilities, license and file security management responsibilities. After passing the business test and signing a letter of responsibility, the traffic police detachment of the Municipal Public Security Bureau will be officially authorized to handle the business, and will also be reported to the Traffic Management Bureau of the Provincial Public Security Department for filing.
For other registration service stations, the traffic police detachment of the Municipal Public Security Bureau will organize a preliminary acceptance within 10 working days after receiving the application, and then submit it to the Provincial Public Security Department Traffic Management Bureau for on-site acceptance. After the Traffic Management Bureau of the Provincial Public Security Department passes the inspection and issues a written approval document, the Traffic Police Detachment of the Municipal Public Security Bureau shall organize business training and testing in accordance with the provisions of the preceding paragraph and sign a letter of responsibility before officially authorizing the business.
Article 29 If the address of the motor vehicle registration service station is moved, it must be reported to the Vehicle Management Office of the Traffic Police Detachment of the Municipal Public Security Bureau for approval. The Traffic Police Detachment of the Municipal Public Security Bureau shall report to the Traffic Management Bureau of the Provincial Public Security Department for record within 10 days after the registration service station is moved.
If the legal person or business scope of the applicant enterprise changes, which affects the original approved content or requires additional approved items, the applicant enterprise shall re-apply in accordance with the requirements of Chapter 4 of these regulations.
The traffic management departments of public security organs at all levels shall not suspend or revoke the business authorization of motor vehicle registration service stations without reason. If business authorization needs to be suspended or revoked due to special reasons, it should be reported to the Traffic Management Bureau of the Provincial Public Security Department for filing.
Article 30: All localities should announce the application conditions and approval procedures for motor vehicle registration service stations to the public and openly accept applications.
For the registration service station applied for establishment, the authorized traffic police detachment of the Municipal Public Security Bureau shall publicize the registration service station through the Internet and the police public column in the registration hall for no less than 15 days before approval.
Chapter 5 Supervision and Management
Article 31 Motor vehicle registration service stations should set up a public column to announce the relevant regulations, charging standards, processing procedures, and provincial regulations for each business. The complaint and reporting hotlines of traffic management departments of public security organs at the municipal and municipal levels are subject to public supervision.
The vehicle management office of the traffic police detachment of each municipal public security bureau should centrally publicize in the business hall (including online) the names, addresses, agency business scope of all motor vehicle registration service stations in the jurisdiction, and the provincial and municipal public security and traffic police departments. Complaint reporting hotline.
Article 32 The agency business of motor vehicle registration service stations shall be on a voluntary basis. Any business activities shall not be bundled with business processing, and customers shall not be forced to handle business in any form or in any disguised form.
The auxiliary staff of the motor vehicle registration service station should guide the motor vehicle owner or his authorized agent to go to the window to handle the business, sign on the spot and keep the photo for future reference. They are not allowed to bring the information to the window to apply by themselves, or directly in the backend Handle business.
Article 33 The traffic management departments of public security organs at all levels should comprehensively strengthen the supervision of motor vehicle registration service stations and organize regular inspections and unannounced visits.
The Traffic Management Bureau of the Provincial Public Security Department organizes open and covert inspections of the business operations of motor vehicle registration service stations in various places every quarter.
The main person in charge of the Vehicle Management Office of the Traffic Police Detachment of the Municipal Public Security Bureau is the first person in charge of each motor vehicle registration service station within its jurisdiction, and should organize comprehensive inspections of each service station every month; in charge of motor vehicles The leader of the vehicle management office is the person directly responsible for the business. He should conduct spot checks on the registration service station's business status, vehicle inspection status and business files every week. The spot check rate should not be less than 10%; the policeman responsible for inspections is the person responsible for daily supervision and should Inspect all registration service stations within the jurisdiction at least once a month to strengthen supervision, promptly discover existing problems and urge corrections; the police responsible for remote inspection of vehicles are the person responsible for inspection and should strengthen the supervision and review of auxiliary inspectors inspecting motor vehicles ; The police officer responsible for receiving the files returned by the registration service station is the person responsible for the review. He should review the archived materials one by one, discover problems in a timely manner and report them to the leadership of the vehicle management office. Accounts should be established for inspections, spot checks and patrols for future reference.
Article 34 The registration service station shall send the completed business materials to the vehicle management office for review and filing every three days.
An ID card can only handle mortgage registration once at the registration service station. One person is not allowed to mortgage multiple vehicles, or one vehicle is mortgaged multiple times.
The vehicle management office shall promptly review the materials for mortgage registration at the service station, regularly analyze the data and exchange information with registered financial institutions to effectively prevent financial risks.
Article 35: Traffic management departments of public security organs at all levels shall establish files for auxiliary staff of motor vehicle registration service stations within their jurisdiction, and accurately set user permissions in the computer system according to the authorized business scope; auxiliary staff shall conduct job exchanges and rotation, relevant user information should be updated in the computer system in a timely manner.
Chapter 6 Violation Treatment
Article 36 If a motor vehicle registration service station has any of the following circumstances, it will be given a warning and ordered to make corrections:
(1) Internal management is imperfect and safety measures are not in place;
(2) Failure to be conscientious and responsible and registration errors occur;
(3) Poor service attitude, shuffling around, and Delayed;
(4) Staff members have not been trained by the public security and traffic management department before taking up their posts, or replacement of staff members has not been recorded.
Article 37 If a motor vehicle registration service station has any of the following circumstances, its business authorization will be suspended for 3 months and ordered to make rectifications:
(1) There is any violation in the third paragraph of this regulation The circumstances stipulated in Article 16 have caused adverse effects, or have failed to meet the requirements after rectification and have committed the crime again;
(2) Violated the motor vehicle registration work regulations without causing serious consequences;
>
(3) Conducting business beyond the scope of authorization without causing serious consequences;
(4) Violating network security management regulations without causing serious consequences;
(5) ) Loss of licenses and files without causing serious consequences;
(6) Suspending business privately without approval and announcement, without causing serious consequences;
(7) Failure to do so Publicize the business scope and charging standards as required, but fail to explain the charging details and issue charging vouchers as required;
(8) The auxiliary staff failed to guide the motor vehicle owner or his authorized agent to the window to handle business, Bringing information to the window or handling business directly in the backend without causing serious consequences.
Article 38 If a motor vehicle registration service station violates its commitment and falls under any of the following circumstances, its business authorization will be revoked directly and permanently:
(1) If there is any violation of the provisions of this provision, The circumstances stipulated in Items (2) to (8) of Article 37 result in serious consequences, or the requirements are still not met after rectification and the offense occurs again;
(2) There are violations of public notices There are arbitrary charges such as project and standard charges, illegal collection of agency fees or service fees, bundling business activities with business processing in the form of "packaged prices", and forcing fees to be packaged.
(3) Staff accepting bribes to handle business in violation of regulations;
(4) Motor vehicles used for theft, smuggling, illegal assembly, scrapping, and motor vehicles not included in the "Announcement" Applying for licenses;
(5) Other serious violations of laws, regulations and rules.
Article 39 If anyone authorizes a motor vehicle registration service station that does not meet the establishment conditions in violation of regulations, or authorizes services beyond the prescribed scope, or commits fraud during on-site acceptance, the authorized motor vehicle registration service The site is invalid. If it causes adverse effects or serious consequences, the on-site acceptance and business authorization responsibilities will be withdrawn, and the approval leaders and handling and acceptance personnel of the Traffic Police Detachment of the Municipal Public Security Bureau will be held accountable.
Article 40 If any auxiliary staff member of a motor vehicle registration service station violates the regulations, he or she shall be dismissed and may not be employed or handle vehicle maintenance services in the future; if he or she violates the law, he or she shall be held accountable in accordance with the law.
If the vehicle management office fails to review and supervise in place, or loses control, resulting in serious consequences, the reviewers and supervisors will be held accountable.
Chapter 7 Supplementary Provisions
Article 41 The traffic police detachment of each municipal public security bureau may formulate implementation details based on these regulations and the actual conditions of each place. The implementation details should be disclosed to the public and reported to the Provincial Public Security Department Traffic Management Bureau for filing.
After the promulgation of these regulations, if laws and regulations and superior public security organs have new regulations on formalized construction standards, network security, business scope, etc., such regulations shall prevail.
Article 42 If the registration service station really needs to handle other business, the traffic police detachment of the municipal public security bureau at or above the local level shall submit an application, and the Provincial Public Security Department Traffic Management Bureau will study and decide whether to approve it, and decide whether to approve it as appropriate. Relevant regulations will be formulated separately.
If social institutions such as finance, motor vehicle safety technical inspection, and postal services need to handle mortgage registration, issuance of inspection certificates, replacement of motor vehicle driving licenses, etc., the traffic police detachment of each municipal public security bureau shall do so according to local regulations. The actual management regulations will be formulated separately and will be carried out after approval by the Traffic Management Bureau of the Provincial Public Security Department.
Article 43 These regulations will come into effect on December 1, 2016. In 2012, the "Guangdong Province Vehicle Management Business Convenient Service Station Construction Standards and Management Regulations (Trial)" were abolished at the same time. If other relevant regulations are inconsistent with these regulations, these regulations shall prevail.
The various types of motor vehicle registration service stations and comprehensive service stations originally approved by the Provincial Public Security Department Traffic Management Bureau shall be organized by the traffic police detachment of the municipal public security bureau within 3 months from the date of implementation of these regulations. Re-verify and report to the Traffic Management Bureau of the Provincial Public Security Department for record.