Give the task

Julia is a promoter of a supermarket chain. She has found a boyfriend Ji Min who has excellent conditions in all aspects.

this morning, just after Julia went to work, he received a phone call from Ji Min.

Ji Min's tone of voice is a little urgent: "Hey, Qingqing, Lingling, our little babysitter, secretly called me just now and said that my mother would visit you today."

hearing this, Julia became nervous: "what? Are you coming to test me today? " Julia has always had a heart disease, because Ji Min's parents are both university professors, and her family background is very good, and her own education is not high, so she is worried that her parents can't accept herself.

Ji Min said, "Well, my mother asked about me and you this morning. I thought she was just asking, but I didn't expect her to be serious My mother has gone out now, and she will go to your supermarket and pretend to be a customer to test you, so it's time to test you. My mother likes gentle, virtuous and considerate girls, so you have to pay attention. "

Julia breathed a sigh of relief after listening to Ji Min's words. She thought, this is easy, as long as you try to show gentleness and kindness in front of Liu's mother, won't you pass the test smoothly?

"Don't worry, I'm sure there's no problem ..." Ye Qinggang said this, and the store manager Li Tingting came up to her with a livid face: "Come over and have a little meeting when you talk on the phone during work hours."

Julia hangs up the phone in a hurry, and comes around the store manager together with other promoters.

"You are going too far. Since the beginning of this month, we have received more than a dozen customer complaints," Li Tingting said sullenly. "All of them are about our poor service attitude, especially you, Julia."

Julia hung an innocent expression and said, "What's wrong with me?"

"I'm busy falling in love all day, I'm absent-minded during work hours, and I often ignore customers. Most people complain about you," Li Tingting said with a stare at Julia. "I took the fall for you, and I was lectured by the new manager at the company headquarters on the phone yesterday. Now I'll tell you the truth first. From today on, if any employee is complained by customers again, don't blame me and fire you on the spot."

When Li Tingting said this, Julia quietly spat out his tongue, thinking, you are the store manager, sitting in the office all day without doing anything, and you can get thousands of dollars a month's salary. But we, as promoters, stand like fools all day in the store, so tired that our backs are sore and our legs cramp. It's only a few hundred yuan a month. Can our work enthusiasm be the same? Today, however, Ye Qing doesn't intend to make an unannounced visit to the store as usual, because her future mother-in-law will come to the store, so she must play the spirit of 12, points and strive to leave a good impression on her future mother-in-law.

Julia has never met Liu's mother, so I don't know what she looks like. Julia wants to wait for the manager to finish training, so he can call Jimin and ask what his mother looks like, so that he can have a goal and a preparation.

Successfully completed

However, Julia didn't have time to make this call.

The store manager just left after training here, and before Julia could reach for her mobile phone, a woman in her fifties wearing a light gray woolen business suit came up to the honey counter in Julia, which was responsible for promotion. She casually took a can of honey from the shelf and took it in her hand to carefully check the production date.

seeing this female customer, Julia thought to herself, isn't Liu's mother the one in front of her? Be careful of the ship that has been sailing for thousands of years. Whether she is or not, be careful to wait on her and give her satisfaction first. Thinking of this, Julia said in a gentle tone that is rare in ordinary times: "Auntie, this is the goods that just arrived yesterday. Look at the production date on it, it is very fresh."

"I don't know," the female customer said with a pie mouth and a deliberate look of finding fault. "You businessmen are the best liars, and often put expired food on a new date before selling it. I can't believe you."

"Don't worry, Auntie, we are an honest enterprise," Julia said with a patient smile. "If you find any problems when you buy it home, you can return it at any time. I promise to return it to you."

"My home is so far away that I can't afford to toss and turn," the female customer said with an expression of rejecting people thousands of miles away. "Well, as the old saying goes, I'll taste it before I buy it, and then I'll decide whether to buy it."

Julia paused. The packaging bottle of honey is vacuum-sealed. If it is opened, it can't be sold any more. She has been selling goods for such a long time, and she has never seen such unreasonable demands from guests.

Julia's face showed a little embarrassed: "I'm afraid this is not good ..."

"What's wrong? It is only natural to taste before buying. " The female customer said, and did not wait for Julia's consent. When the bottle cap was unscrewed and the index finger of the right hand was stretched out, the vacuum wrapping paper was poked open with a bang, and it was too late for Julia to stop it.

the female customer poked her index finger into the bottle, put a little honey in her mouth, tasted the product carefully, and then nodded and said, "It's quite fresh," but the female customer changed her tone and said, "Fresh is fresh, but I'm not going to buy it."

"But you've already opened it ..." Julia almost wanted to get angry, but he managed to control his emotions and forced a lovely smile to say, "Auntie, if you have any dissatisfaction, just say so."

the female customer said, "It's not a question of satisfaction, but it suddenly occurred to me that I still have a can of honey at home, so I don't want to buy it for the time being."

how can there be such customers in the world? Isn't this a deliberate trick? However, the more female customers are like this, the happier Julia is. She thought to herself, ordinary customers wouldn't be so deliberately disruptive at all. It seems that this must be Liu's mother. So, Julia smiled even sweeter and said, "Well, since aunt doesn't want to buy it, I'll put it back for you."

The female customer asked quietly, "But I have opened this sealed package. Can you still sell this bottle of honey?"

"it doesn't matter, auntie, I just don't have honey at home. I'll keep this bottle and buy it. As long as you are satisfied with shopping here, I'll be relieved." Julia not only has a smile on his face, but also has a happy belly. She thought to herself, this time Liu's mother had no choice about her temper.

As expected, the female customer showed a satisfied expression, nodded and said, "You are such a nice girl, and the service quality is absolutely first-class. Well, it's our fate. I don't have my business card with me today, so I'll leave you a phone number. If you need anything, you can call me at any time."

The female customer said, took out a pen and paper, wrote a phone number on it and gave it to Julia.

By mistake

As soon as the female customer stepped out of the supermarket, Julia excitedly stretched out two fingers and made a winning gesture, and then she couldn't wait to send a short message to Ji Min: I have successfully passed the test and successfully completed the task, and your mother is very satisfied with my performance.

At this moment, a girl of seventeen or eighteen came over, took a bottle of honey from the shelf, glanced at the trademark and production date in her hand, and then asked Julia, "Sister, how much is this bottle of honey?"

Julia was texting, and when she didn't have time to talk to her, she said lukewarm, "There is a label on the shelf. Read it yourself."

The little girl was stunned and didn't mind. Then she asked, "Is this honey fresh?"

Julia bowed his head and sent a short message, saying, "Of course it's fresh. Isn't there a date on it?"

The little girl asked cautiously, "Could the date on it be false?"

"If you are afraid that the date is false, then I have nothing to say," Julia resumed her usual attitude towards customers. As she pressed the send button of her mobile phone, she raised her voice and said, "Where did you get it? Please put it back!"

The little girl blinked her big eyes and said with some reluctance, "I'm just asking casually. Why are you unhappy?"

"did you ask that? We are a regular supermarket here. " Julia said, "If you can't afford it, don't buy it. Why do you talk nonsense about our cheating on the date?"

The little girl blushed and said strangely, "All right, all right, it's my fault. Can't I buy it?"

Julia was so unreasonable that he said, "OK, why not? Please pay at the cashier."

Julia had just finished this sentence when suddenly a woman in her fifties came out from behind the shelf. She looked angry and grabbed the honey from the little girl and said, "Lingling, don't talk nonsense with her. Isn't it just a small bottle of honey when we pay? We can still afford it. "

as the woman said, she picked up the little girl and walked towards the cashier, gambling and saying, "I didn't expect that our Jimin would have a crush on such a person. Hum, I definitely don't agree to let such a girl be my daughter-in-law."

"what?" Julia suddenly felt blood upwelling, and she opened her mouth in surprise, and it didn't close properly for a long time.

what is this? It turns out that this woman is Liu's mother, and that little girl is Lingling, their little babysitter. Liu's mother took Lingling to examine Julia, and Lingling's words were all made up by Liu's mother in advance. Lingling was afraid that Julia would get angry, so she just winked and reminded Julia. But Julia was too busy texting to pay attention to Lingling's expression.

Julia managed to figure out what was going on. While chasing Liu's mother, she said, "Auntie, wait, this is a misunderstanding. Don't be angry. I was wrong. I apologize to you ..." But it was too late. Liu's mother paid the bill in a hurry, pulled Lingling out of the door angrily, reached for a taxi and left.

Surprise again

Julia is silly. She didn't expect things to turn out like this.

Speaking of it, it's all the fault of the first female customer who came just now. It's precisely because of her spite that she gave Julia an illusion that she was Liu's mother. After successfully satisfying the female customer, Julia was carried away by excitement, which led to later mistakes.

At this thought, Julia angrily dug out the phone number left by the female customer from her pocket and dialed it immediately. However, as soon as the phone was dialed, Julia immediately realized that something was wrong, because the number left by the other party seemed a little familiar.

A woman's voice sounded on the phone: "Hello, are you Julia?"

Julia said hesitantly, "Yes ... Yes, where is this phone? How do you look so familiar? "

"This is the phone number of my office, which is the phone number of the manager's office in our company. I haven't returned to the office yet, but I used call forwarding and transferred it to my mobile phone. " The voice on the phone was indeed the female customer just now, but the tone of voice was much more cordial than just now.

It suddenly dawned on Julia. No wonder this number looks familiar. It turned out that she had seen it on the telephone meter in the manager's office in Li Tingting before.

"who are you ... who are you?" Julia made this call, originally to find somebody else singling out, but now a listen to the phone was the manager's office, also dare not expect.

"I'm the newly hired general manager of the company. My last name is Yan."

"ah!"

"Recently, your store has been frequently complained by customers. Yesterday, I criticized Li Tingting on the phone," General Manager Yan said unhurriedly. "But Xiao Li admitted that the wrong attitude was not good. She told me that most employees in your store were good, and only you had a bad service attitude, so I came here to make a special inspection today. If it was as Xiao Li said, I was going to fire you! However, through actual inspection, I found that the situation is just the opposite of what Xiao Li said. "

When General Manager Yan said these words, Julia was confused for a while. She was tongue-tied and didn't know what to say at the moment.

"Your store needs to be rectified," General Manager Yan added. "After I return to the company headquarters later, I will organize a meeting of relevant departments to tell you what I saw and heard today. I have an idea, that is, I decided to remove Xiao Li from the position of manager and you will take her place."

"ah!" Julia felt as if he were dreaming.

Mr. Yan said earnestly, "Xiaoye, I have personally experienced your service attitude. I hope you will do a good job and use your service standards to strictly demand your staff, so that they can all look up to you, so that I can rest assured."

After talking to General Manager Yan, Julia was completely stunned. She never even thought that she would be a store manager one day. She just hopes that she can find a good husband and live a life without worry. It happened that things are unpredictable, and what she never dared to think about turned out to be a reality; And the marriage she deliberately pursued was empty. She couldn't help feeling anxious and regretful. If only she had treated every customer with a smile and treated them equally ...