Legal analysis: “12348” is the dedicated legal consultation phone number of the municipal, district and county judicial bureaus and legal aid centers for the general public. It accepts and answers the public’s legal consultations, cooperates in mediating civil disputes, and promptly reports to the public Legal demand information, guidance and acceptance of legal aid applications, safeguarding the legitimate rights and interests of poor and vulnerable parties, safeguarding judicial justice, and maintaining social stability.

The "12348" legal service hotline's job responsibilities are mainly to answer legal consultations and popularize legal knowledge; implement internal linkage to provide door-to-door services; communicate external information and divert cases; strengthen regional cooperation and provide Coordinate well among functional departments; respond quickly to prevent the intensification of disputes; comply with relevant regulations and provide legal aid; understand social conditions and public opinion and serve as a good adviser to the party and government; accept social supervision and improve the service quality of legal service agencies, etc.

Legal basis: Article 2 of the "Legal Aid Regulations": Citizens who meet the provisions of these regulations can obtain free legal services such as legal consultation, agency, and criminal defense in accordance with these regulations.

Article 25 of the "Legal Aid Regulations": Legal aid institutions should handle citizens' applications for legal consultation services immediately; for complex and difficult cases, they can make an appointment to handle the matter at a selected time.