Taobao is the largest e-commerce platform in my country. Many citizens in our country shop on Taobao. When shopping on Taobao, what they are most afraid of is buying fake and shoddy products, especially some cosmetics, food, etc. , so how do you protect your rights when buying fake cosmetics on Taobao? The editor will provide readers with relevant answers below.

How to protect rights after buying fake cosmetics on Taobao. If consumers buy fake cosmetics on Taobao, they can negotiate with the seller on issues such as returns and compensation. If the negotiation fails, it is best to complain to the Taobao platform or to the consumer. Complain to the committee. "Law of the People's Republic of China on the Protection of Consumer Rights and Interests" Article 39 If a consumer rights dispute arises between a consumer and an operator, it may be resolved through the following channels: (1) Negotiation and reconciliation with the operator; (2) Request Mediate with a consumer association or other legally established mediation organization; (3) Complain to the relevant administrative department; (4) Submit to an arbitration institution for arbitration based on the arbitration agreement reached with the operator; (5) File a lawsuit with the People's Court. Article 44 If consumers purchase goods or receive services through an online trading platform and their legitimate rights and interests are harmed, they may demand compensation from the seller or service provider. If the online trading platform provider cannot provide the real name, address and valid contact information of the seller or service provider, consumers may also request compensation from the online trading platform provider; if the online trading platform provider makes a commitment that is more beneficial to consumers , commitments should be fulfilled. After the online trading platform provider makes compensation, it has the right to seek compensation from the seller or service provider. If an online trading platform provider clearly knows or should have known that a seller or service provider is using its platform to infringe upon the legitimate rights and interests of consumers and fails to take necessary measures, it shall bear joint and several liability with the seller or service provider in accordance with the law.

What are counterfeit and shoddy products? The General Administration of Quality Supervision, Inspection and Quarantine of the People’s Republic of China stipulates that counterfeit and shoddy products mainly fall into the following situations: 1. Forging or using quality marks and license marks such as certification marks, famous brand product marks, inspection exemption marks, etc. 2. Forging or using a false place of origin; 3. Forging or using someone else’s factory name or address; 4. Counterfeiting someone else’s registered trademark; 5. Adultering, adulterating, passing off the fake as genuine, or passing off inferior goods. Good; 6. Failure or deterioration; 7. There is an unreasonable risk endangering human health and personal and property safety; 8. The marked indicators are inconsistent with the actual situation; 9. The production and sale are expressly prohibited by relevant national laws and regulations. . The General Administration of Quality Supervision, Inspection and Quarantine also stipulates that those who distribute the following products without correction after being pointed out will be deemed to be distributing fake and shoddy goods: 1. No inspection certificate or no sales permission certificate from the relevant unit; 2. Domestic products are not marked with the product name in Chinese. Producer and place of origin (important industrial products do not indicate the factory address); 3. Use for a limited time without indicating the expiration date; 4. Implement production (manufacturing) license management without indicating the license number and validity period; 5. In accordance with relevant regulations The specifications, grades, main technical indicators or ingredients, content, etc. are marked in Chinese but are not marked; 6. High-end durable consumer goods do not have Chinese instructions for use; 7. They are processed goods (including defective goods and substandard goods) but are not listed on the goods or The prominent part of the package is marked with the word "disposable product"; 8. Highly toxic, flammable, explosive and other dangerous goods without relevant labels and instructions for use. The above knowledge is the editor’s answer to relevant legal issues. If consumers buy counterfeit cosmetics on Taobao, they can negotiate with the seller on issues such as returns and compensation. If the negotiation fails, it is best to complain to the Taobao platform, or to the consumer. Commission Complaint.