Xiaomi mobile phones bought on the official website must be sent for warranty. Xiaomi mobile phones strictly follow the national three guarantees law to provide after-sales service, 7 days for returns, 15 days for exchanges, and 1 year warranty. Xiaomi has 18 stores nationwide Supported by Xiaomi Home and more than 420 authorized repair outlets.

Xiaomi Home query path: /c/xiaomizhijia/ Authorized repair outlet query path: /c/service/poststation/

You can also contact customer service on the official website and ask. .

Xiaomi mobile phone accident protection service terms

The first service scope:

During the accident protection service period, during the normal use of your Xiaomi mobile phone, Xiaomi Technology Co., Ltd. will bear the maintenance costs and related labor costs due to damage caused by non-human accidents, as follows:

1. Due to accidental falling, extrusion, collision or liquid intrusion If the digital product bound to Xiaomi mobile phone accident protection service has basic functional dysfunction caused by it and is sent to the designated service outlet for repair within the validity period of the service guarantee, the repair service will be provided free of charge.

2. When your Xiaomi mobile phone is determined by Xiaomi Technology Co., Ltd. or a designated repair outlet to be irrepairable or the repair cost is too high, Xiaomi Technology Co., Ltd. or a designated repair outlet will replace the Xiaomi phone with the same model. The mobile phone is replaced. When replacing, you must return the original Xiaomi mobile phone, purchase invoice, and previous valid maintenance documents from the designated service outlet to the designated service outlet for replacement.

3. When your Xiaomi mobile phone is replaced by Xiaomi Technology Co., Ltd., it will be deemed that Xiaomi Technology Co., Ltd. has fully fulfilled its obligations under this accident warranty service agreement, and this accident warranty service will be terminated.

4. If you choose to send the product for repair by mail, the logistics costs incurred will be borne by both parties in accordance with the principle of "whoever sends the product pays".

The second fault that is not within the scope of the service:

This Xiaomi mobile phone accident protection service does not include repair or replacement caused by the following circumstances:

(1) Damage to your phone caused by your intentional actions;

(2) theft, robbery, forgetfulness, disappearance or abandonment;

(3) normal wear, corrosion, oxidation, rust of mobile phone equipment Scale, wear and tear, etc. or losses caused by gradual changes such as dust accumulation, condensation, cold, heat, etc.;

(4) Replacements, losses or expenses within the scope of the "Three Guarantees";

(5) Accessories or consumables that do not affect the basic functions of the mobile phone, including but not limited to wear, loss, damage or loss of batteries, headphones, memory cards, charging equipment, data cables, mice, keyboards, writing pens, etc. ;

(6) Computer viruses, other malicious codes or similar instructions destroy the normal functions of the product or cause damage or failure of mobile phone data and programs;

(7) The appearance of the mobile phone Defects on the phone, such as peeling paint, scratches, fading, etc., but this does not apply if the phone is damaged at the same time;

(8) Data, programs, software that are not required for the basic functions of the phone Loss and damage, etc.;

(9) Any indirect or incidental losses caused by accidental damage to the mobile phone (including but not limited to inability to use, business loss, profit loss, data loss, downtime loss and lost work time) fees, etc.).

(10) The model, IMEI, etc. of the mobile phone you send for repair are inconsistent with, altered, missing or unidentifiable as recorded when purchasing this service agreement.

(11) War, hostilities, military actions, armed conflicts, strikes, riots, riots, terrorist activities;

(12) Administrative or judicial acts;

(13) Typhoons, floods, earthquakes, volcanic eruptions or tsunamis, nuclear reactions, nuclear radiation or radioactive pollution;

(14) Occurrences in the People's Republic of China (excluding Hong Kong and Macao) and Taiwan region).

Article 3 Other liability exemption

Xiaomi Technology Co., Ltd. is not responsible for compensation for the following losses, expenses and liabilities:

(1) You request repairs The request is not within the accident protection service period or the agreed service time limit;

(2) Any losses, expenses or liabilities other than those stipulated in this accident protection service contract;

(3) Fines, fines and punitive damages, any form of indirect loss, mental damage compensation;

(4) Additional costs incurred by improving the technical standards and performance of mobile phones;

(5) Personal injury and/or property loss and/or loss of any economic benefits to you or any other person due to the mobile phone;

(6) Maintenance services that you have not specified or agreed in writing with Xiaomi repair or replacement by a merchant;

(7) Any litigation, arbitration and related expenses incurred by you related to this service agreement;

(8) Other third parties have reported Part of your performance of liability for compensation;

Article 4 The validity period of this "Xiaomi Mobile Phone Accident Protection Service":

This service is valid for one year, and the effective date is when the product you purchased is From the time of submission (confirmation of receipt).

Article 5 Termination of this "Xiaomi Mobile Phone Accident Protection Service":

In any of the following circumstances, this "Xiaomi Mobile Phone Accident Protection Service" will be terminated naturally:

(1) The effective date of the accident protection service stipulated in this service agreement has been reached.

(2) Your Xiaomi mobile phone has been repaired or replaced by other repairers not authorized by Xiaomi Technology Co., Ltd. or the same brand manufacturer.

(3) Your Xiaomi mobile phone has been replaced in accordance with the provisions of this accident protection service agreement.

(4) The total maintenance cost of your Xiaomi mobile phone reaches the purchase price.

Article 6

There are no hidden fees during the execution of this "Xiaomi Mobile Phone Accident Protection Service". After you pay the initial purchase fee for the accident protection service, you do not need to pay any additional maintenance fees during the process of enjoying the accident protection service. There is no deductible, and you do not need to pay additional fees for the termination of this service agreement, unless you terminate this service agreement. Before entering into the service agreement, you have accepted the services of Xiaomi Technology Co., Ltd.

Article 7 Return and Transfer of "Xiaomi Mobile Phone Accident Protection Service"

(1) If you return the service you purchased within 7 days of the successful transaction of the goods sold, You can apply to withdraw from the service.

(2) The service you purchased will not be canceled for any reason after 7 days of effectiveness.

(3) This accident protection service cannot be transferred once sold.

(4) Please be sure to keep all maintenance records received during the accident protection service period due to the replacement of the motherboard or Xiaomi mobile phone, especially the serial number of the Xiaomi mobile phone body, so as to avoid any damage to your accident protection service. cause inconvenience.