1. What should be the etiquette of reception?
Reception work is a warm, thoughtful and meticulous job. It must follow the principles of politeness, responsibility, convenience and effectiveness and do it well. For reception work, you need to master the following etiquette in reception work.
Welcome guests
1. Determine the welcome and delivery specifications. Usually the principle of equal status is followed, that is, the main greeter and the guest of honor are of equal status. When it is impossible to be completely equal, it can be flexibly changed and a person with an equivalent position or a deputy can take over. There should not be too many other greeting personnel.
2. Master the arrival and departure times. Accurately grasp the arrival and departure times of guests, and notify all greeting personnel and relevant units as early as possible. If there are any changes, relevant personnel should be notified promptly. The greeting staff should arrive at the greeting location in advance, not too early, not too late, or even late. The farewell personnel should arrive at the farewell location before the guests leave.
3. Offer flowers at the right time. Generally, flowers are not required to greet ordinary guests. When welcoming very important guests, you can give flowers. Use fresh flowers and keep the bouquet neat and bright. Avoid using chrysanthemums, azaleas, dianthus, and yellow flowers. At the time of flower presentation, children or young women usually present the flowers after the main leaders attending the reception shake hands with the guest of honor. Flowers can be presented only to the guest of honor or separately to all guests.
4. Greet different guests in different ways. When welcoming a large number of guests, specific signs can be prepared in advance so that guests can see them clearly from a distance; for guests who are coming for the first time and do not know them, they should take the initiative to inquire and introduce themselves; for guests who are more familiar, No introduction is necessary, just shake hands and exchange greetings.
5. Leave a certain amount of time. After the guests arrive at the residence, do not arrange activities immediately, but give them a certain amount of time before arranging activities.
2. What should be paid attention to in banquet reception etiquette
1. Peel off the plastic film on the red wine bottle cap. The special bottle opener for red wine has a spring-like iron tip. Poke it into the middle of the red wine bottle cork, then turn it down and open it again. 2. Hold the wine bottle label in your right hand, with the label facing up, so that the guests can see the red wine brand. Gently pour the red wine into the glass. Note: After pouring the wine, you should slowly rotate the bottle while putting it up to prevent the red wine from dripping out. For example, when you pour the wine from the bottle, the back of your hand faces outward. After pouring the wine, while putting the bottle up, Your wrist should be rotated slowly, and the back of your hand slowly turns from the outward direction to the inward direction. 3. It is appropriate to drink 3 points full, and then pour it when the guest has only 1 point full. 4. Since you are temporary As a receptionist, don't be too demanding of yourself, otherwise you will become nervous and lose your temper.
3. Ask for banquet etiquette precautions and etiquette
Banquet etiquette precautions, banquet etiquette knowledge, toasting etiquette Toasting is also a toast. It means that at a formal banquet, the male host greets the guests. Guests suggest drinking alcohol for a certain reason.
When drinking, it is usually necessary to say some blessings and blessings, and even the host and guest of honor have to give a special toast. The shorter the toast, the better.
Toasting can be done at any time while drinking. If a formal toast is given, it should be given at a specific time and should not affect the guests' meal.
The toast is suitable to start after the guests and hosts are seated and before the meal. It can also be done after the main course and before dessert is served.
When drinking, especially toasting, someone needs to take the lead in making a toast. It can be the host, the guest of honor, or someone present. When proposing a toast, you should stand up and hold the wine glass with your right hand, or after picking up the wine glass with your right hand, hold the bottom of the glass with your left hand, smile, look at other toast recipients, especially yourself, and say blessings at the same time. .
Some people suggest that after toasting, you should stand up with a glass in hand. Even if you don't drink alcohol, you still have to pick up a glass and show off.
Raise the wine glass to eye level, and after saying "cheers", drink the wine in one gulp or drink an appropriate amount. Then, you have to hold the wine glass and look at the proposer, and the process is over.
During Chinese meals, before toasting, you can symbolically clink your glasses with the other person; when clinking glasses, you should keep your glass lower than the other person’s to show your respect for the other person. Gently touching the table with the bottom of the wine glass can also mean clinking glasses with the other person.
When you are far away from the other party, you can use this method to do the work for you. If the host makes a toast in person, ask him to return the toast and drink another drink with him.
Under normal circumstances, toasts should be given in order of age, position, and identity of guest and host. Be sure to fully consider the order of toasts and distinguish priorities. Even if you are drinking with someone you are not familiar with, you should first inquire about his identity or pay attention to the names he is given by others to avoid embarrassment or hurt feelings.
Even if you want something from a guest at the table, you should be more respectful to him. However, if there are people of higher status or older people present, toast to the elders first, otherwise it will make everyone embarrassed.
If you are not suitable for drinking due to living habits or health reasons, you can also entrust relatives, friends, subordinates, juniors to drink on your behalf, or use drinks or tea instead. As a toaster, you should be fully considerate of the other party. When the other party asks someone to drink instead of drinking or using a drink instead, you should not insist on letting the other party drink, nor should you curiously "break the casserole and ask the truth."
You must know that if someone does not take the initiative to explain the reason, it means that the other person thinks this is his privacy. In Western food, only champagne is used for toasts, and you cannot toast with others beyond the people around you.
4. What points should be paid attention to in meeting reception etiquette
Meeting reception etiquette: 1. When attending formal meetings on time, civil servants should consciously and Exemplary compliance with relevant time regulations, arriving on time, and not being late or absent without excuse.
If necessary, a certain amount of advance time must be allowed for the specific time to attend the meeting. If something really delays the time, there is no need to knock on the door when entering the venue, just go in quietly through the back door so as not to disturb other participants.
2. After obeying the command and entering the venue, you must take your seats according to the arrangements of the meeting organizer. Do not do anything casually, call friends, pick and choose, and do not move around at will during meetings. During meetings, you must obey the instructions of the host and do not speak at will without the consent of the host.
3. Listen attentively When attending a meeting, every civil servant must consciously listen attentively at the meeting in order to fully and accurately understand and grasp the spirit of the meeting. It must be particularly emphasized that when others are speaking at a meeting, those present listen attentively, which is an important expression of respect for the other party.
On the contrary, if other participants are distracted and their souls are out of body when others are speaking, it will be disrespectful and unfriendly to the other party. When others are speaking, try to reduce unnecessary movements.
Do not shake your head, point, read books, read newspapers, answer or make calls on mobile phones, check the watch repeatedly, etc. Such actions are not only easy to cause misunderstandings, but also often indicate that you are unsettled and unfocused. 4. Meeting reception etiquette - start well and end well. Generally, you are not allowed to leave the meeting casually before the end of the meeting.
If there is an emergency and you need to leave, you should be careful not to affect other participants if the time is short; if it is a long time or you need to leave early, you should explain the reason to the relevant personnel and apologize. 5. Meeting reception etiquette - meeting exit etiquette. When leaving the venue at the end of the meeting, you must follow the instructions of the meeting organizer and leave the venue in an orderly manner.
When civil servants attend a meeting, the most taboo thing is for the host to run out of the venue as soon as he announces the end of the meeting, or even push me towards the door. If the host announces the end of the meeting and waits for the leader to leave the venue, and the participants leave the venue in an orderly manner, this is also a manifestation of personal cultivation.
Notes: Complete preparations 30 minutes before the meeting begins; the waiter knows the meeting service requirements and time in advance; after the meeting, the waiter cleans the venue and finds items left behind by the guest, and the guest has left the scene at this time. The items should be handed over to the organizer; during the meeting, if there is a group photo, the group photo should be placed according to the protocol order, with the guest on the right of the host as the guest of honor, and the host and guest should be arranged at intervals.
5. Knowledge about reception etiquette and what you should pay attention to
1. Standardize your professional image 1. Workplace manners and etiquette Many professionals, in order to beautify their external image, do not hesitate to Spend a lot of money on beauty treatments and high-end clothing.
It is understandable that everyone has a love for beauty. However, the glamorous image carefully created is often completely shattered by some mistakes in behavior.
Modifying the beauty of your manners and revealing your grace and elegance from the smallest details is far more pleasing to the eye than a clothes rack! ①Standing posture: The ancients said: Stand like a pine tree. When it comes to the modern workplace world, you don’t have to be so serious! Men mainly reflect masculine beauty, with their heads raised and chest raised, their feet approximately as wide as their shoulders, with their center of gravity naturally placed in the middle of their feet and their shoulders relaxed.
Women embody softness and lightness, standing in a T-step. When talking, face the other person and keep a certain distance.
Try to keep your body as straight as possible and not tilted. Standing against walls, tables and chairs; keeping your legs too far apart or crossing them is unsightly and impolite.
Don't play with objects in your hands. It's impolite to appear distracted. ② Sitting posture ③ Walking: Walk on the right side of the road. When you meet colleagues or supervisors, take the initiative to say hello.
While walking, avoid smoking, eating, whistling, tidying up clothes, etc. When going up or down stairs, gentlemen and ladies should go first.
When multiple people are walking, be careful not to occupy the road surface by walking side by side. 2. Body language ① Eye contact When communicating with people, eye contact is indispensable.
To use your eyes correctly, convey information, and create a professional image, you must abide by the following rules. PAC rules: P-PARENT refers to communicating with others with a paternalistic and lecturing gaze. The gaze is from top to bottom, looking at the other person and trying to find mistakes.
A—ADULT means communicating with others with an adult’s perspective. The relationship between each other is equal and the gaze is from top to bottom. C-CHILDEN, usually the eyes of a child, looking upward, expressing request or coquettishness.
As professionals, of course, we use adult eyes to communicate with others, so we must accurately position ourselves and don't choose the wrong gaze in the wrong place or in front of the person, which will make people feel surprised. Triangle Law: Choose the area where your eyes stay or focus based on the closeness and distance between the communication partner and you.
If you have a normal relationship or are meeting for the first time and are far apart, look at the large triangle area from the forehead to the shoulders of the other person; if you are familiar with the relationship and are close to each other, look at the other person's forehead to chin. Triangular area; if you are intimate and very close, look at the triangular area from the forehead to the nose of the other person. Distinguish the objects and get them right, don’t make any mistakes! Timing rules: Don’t make eye contact for more than three seconds at a time.
During the communication process, it is most appropriate to spend 60-70 minutes making eye contact with the other party. If it is less than 60, it means that you are not interested in the other person's topic or conversation content; if it is more than 70, it means that you are more interested in the other person than what he or she has to say.
②Use of gestures Through gestures, you can express various meanings such as introduction, guidance, please, goodbye, etc. Gestures must be gentle, but not sloppy.
3. Position your professional image. "Clouds think of clothes, flowers think of appearance." Compared with men's clothing, which is more stable and monotonous, women's clothing is much brighter and richer. Appropriate clothing can not only look more beautiful, but also reflect the good cultivation and unique taste of a modern civilized person.
① Basic principles of professional attire TPO principle of attire TOP is the abbreviation of three English words, which respectively represent time (Time), occasion (Occasion) and place (Place), that is, the dress should be consistent with the time at that time. , coordinated with the occasion and location. Occasion Principles Clothing should be coordinated with the occasion.
When meeting with customers or attending formal meetings, you should dress solemnly and elegantly; when attending concerts or watching ballet, you should wear formal attire as usual; when attending formal banquets, you should wear traditional Chinese cheongsam or Western attire. Long skirt evening dress; while in gatherings with friends, outings and other occasions, the dress should be light and comfortable. Just imagine, if everyone wears casual clothes, you will feel uncomfortable wearing a formal dress. Similarly, if you attend a formal banquet in casual clothes, it will not only disrespect the host of the banquet, but also make you feel embarrassed.
Time Principles Dressing rules for different periods of time are especially important for women. A man's dark suit or Chinese tunic suit of high quality is enough to conquer the world, while a woman's clothing needs to change over time.
When working during the day, women should wear formal suits to reflect professionalism; when attending cocktail parties in the evening, they must add some modifications, such as a pair of high heels, shiny jewelry, and a beautiful silk scarf. towel; the choice of clothing should also be suitable for the seasonal climate characteristics and keep in step with the trend. Location Principle: When receiving guests at your own home, you can wear comfortable but neat casual clothes; if you are visiting a company or unit, wearing a professional suit will look professional; when going out, you should take into account local traditions and customs, such as going to places such as churches or temples. , cannot wear clothing that is revealing or too short.
② Four things to pay attention to when dressing up for professional women: Neat and smooth. Clothes do not have to be high-end and luxurious, but they must be kept clean and ironed flat so that they can be worn decently and appear energetic. Being tidy is not just for yourself, but also to respect the needs of others. This is the first priority of good manners.
Color techniques Different colors will give people different feelings. For example, dark or cold-toned clothing will give people a sense of visual contraction and appear solemn and serious; while light-colored or warm-toned clothing will make people expand. Feeling, making people appear relaxed and lively. Therefore, you can choose and match according to different needs.
Complete supporting facilities. In addition to the main clothes, the matching of shoes, socks, gloves, etc. should also be more careful. For example, it is better for socks to be transparent and similar to skin color or coordinate with the color of clothing. Socks with large patterns cannot be used in elegant halls.
Sandals or boots are not suitable for formal and solemn occasions. Black leather shoes are the most suitable and can match any outfit. Jewelry embellishment: Wearing jewelry skillfully can play a finishing touch and add color to ladies.
However, you should not wear too many accessories, otherwise it will distract the other person's attention. When wearing jewelry, try to choose the same color.
The most important thing about wearing jewelry is to match it with your overall outfit. ③ Strictly prohibited clothing: jeans (clothes, pants), miniskirts, slippers (including fashionable underwear).
6. What are the banquet reception etiquette?
1. Although at the wine table, "If you have deep feelings, take a sip; if you have shallow feelings, give it a lick", you must not use this sentence when drinking. The words stick on your lips.
2. Keep a low profile and keep a low profile, and don’t overdo it as soon as you get to the wine table.
3. After the leaders have finished drinking each other, it is their turn to toast.
4. Many people can respect one person, but one person must not respect many people, unless you are a leader.
5. Respect others by yourself. If you don’t clink glasses, how much you drink depends on the situation, such as the other person’s drinking capacity and attitude towards drinking. You must not drink less than the other person. You must know that you are respecting others.
6. When you are toasting others, if you clink glasses and say, "I'll finish the drink, you can do whatever you want" to show your generosity.
7. If you are in a humble position, remember to add more drinks to the leader. Don’t blindly replace the leader with drinks. Even if you want to replace the leader, you must also pretend that you want to drink because the leader really wants to find someone to replace you. Rather than drinking for the leader. For example, if leader A is too drunk, he can stop the people who are about to pay respect to leader A by making insinuations.
8. Hold up the wine glass (beer glass), hold the glass with your right hand, and place the bottom of the glass with your left hand. Remember that your own glass is always lower than others. If you are a leader, be wise and don't put yourself too low, otherwise how can you call the people below you a good person?
9. If no special person is present, it is best to drink in clockwise order and do not favor one over another.
10. Clink glasses and toast with words.
11. Don’t talk about business on the table. Once you have a drink, the business is almost done. Everyone knows this in their hearts, otherwise they will not be open to drinking with you.
12. Don’t pretend to be wrong, say the wrong thing, do the wrong thing, don’t make excuses, consciously punishing people with alcohol is the last word.
13. If, purely if, you encounter a situation where there is not enough wine, put the wine bottle in the middle of the table and let people refill it. Don't be stupid and pour the wine one by one, or the people behind you What to do if there is no wine?
14. There must be a glass of wine in the end, so don’t leave your glass empty. You can't run away~
15. Control your drinking capacity, be careful not to make gaffes, talk big words, get drunk, or make vulgar and vulgar mistakes after drinking;
16. Don't put "I can't do it" Say "Drink" on your lips (if you drink) to prevent others from calling you hypocritical. Believe it or not, you can really tell whether a person drinks.
17. The boss drinks with you to give you face and to show that you are not putting on airs. No matter how much the boss wants you to drink, you should do it first as a respect. Remember, keep your hands and the cup low.
18. Keep a clear head. It is indispensable to ask after drinking. A cup of yogurt, a cup of hot water, and a hot towel will all show that you care.
7. Complete list of wine table etiquette
Wine table etiquette includes sitting down, pouring wine, toasting, clinking glasses and tasting wine, etc.
1. Seating: The behavior at the dining table is a comprehensive reflection of a person's cultivation and education. The behavior during the dinner should be decent and upright. Avoid lying on a dining chair or resting your elbows on the dining table. 2. Pour wine When people pour wine for guests, they often say "full on top".
This does not mean that the cup is full to the point of overflowing, but that eighty percent of the cup is full. When the host is pouring wine for the guest, the guest should pinch his thumb, index finger, and middle finger together and tap lightly on the table a few times to express his gratitude to the host for pouring the wine, which is the "knocking ceremony".
If there are elderly people present, or there are elders, guests from afar, or comrades with higher positions, even if you do not drink, you should first pour wine for the elders to show respect. 3. Toasts should be done in moderation, and only goodwill and respect can be expressed; avoid intentionally getting drunk or playing pranks.
When toasting, keep your upper body straight, stand firm on your legs, raise the glass with both hands, wait for the other person to drink, and then drink with him. The toasting attitude should be enthusiastic and generous. At a grand banquet, the host will toast to each table in turn, and each table can send a representative to the host's table to toast in return.
To the devout ***, toasting or even serving of wine is not allowed. Because drinking alcohol is against the rules.
A large number of wine bottles should not be placed on the dining table. 4. Clink glasses. When drinking at a banquet, it is important to clink glasses. To clink glasses, you must drink up the wine in the glass, drink it in one breath, and turn it upside down to let others see how dry your glass is.
I often hear a saying at banquets, called "Wu San is not a ritual", which means that drinking for one cup must be more than three cups. The so-called "drinking for three rounds" also means the same. Among some ethnic minorities, there is also a custom that when the host makes a toast, the guest should respectfully dip his fingers into the glass of wine and flick it three times to the sky or back and forth, left and right, to show respect.
When offering sacrifices to heaven, earth, ghosts and gods, it is more common to drink wine three times. 5. Wine Tasting People who know how to drink should taste the wine politely before drinking. They can first appreciate the color of the wine and smell the aroma, then take a sip and taste it slowly.
Don’t drink it all in one gulp to show how much you have, or raise your little fingers in a pretentious manner when raising a glass to show your self-righteous elegance. Avoid drinking and smoking at the same time.
Extended information: It is okay to drink some wine at the wine table, but these bad habits are not allowed! 1. Comparing the amount of alcohol (the comparison may be liver damage). There is a wine table etiquette at the wine table. If a friend toasts with you, you must drink. If you don't drink, it will not be justified according to the etiquette. However, drinking ceremonially does not mean that you are more likely to drink than the amount of alcohol. A good drinker does not mean that you have a better alcohol capacity. It doesn’t mean anything. On the contrary, long-term heavy drinking will cause varying degrees of damage to the liver. Zhao Guoqing, chief physician of the Department of Hepatology at Beijing You'an Hospital, said: "If an adult drinks more than half a kilogram of high-alcohol alcohol every day, he may develop acute alcoholic hepatitis if he drinks for a week; if a man drinks 40 to 60 grams of alcohol a day, a woman drinks 40 to 60 grams of alcohol every day. If you consume 20 to 40 grams, you may develop liver cirrhosis in 30 years. "
"More than 90% of alcohol is metabolized by the liver, and its metabolites and the metabolic disorders of liver cells it causes are. The main cause of alcohol-induced liver damage. Large doses of alcohol can also cause serious damage to the brain, often causing cognitive function decline, memory loss, and weakened reaction ability. This is an important reason why drunk driving is not allowed by law. "
Yang Kebing, deputy chief physician of the Substance Dependence Center of Beijing Huilongguan Hospital, said. 2. Talking big words (talking about the excitement of the cerebral cortex) Sometimes, after drinking too much at the wine table, you will dare to say any big words and dare to promise any big words. In fact, the speaker is often unintentional and the listener is intentional. People who tell lies not only fail to win the trust of others, but also leave an unreliable impression in others' minds.
Talking big words after drinking is related to the central nervous system being damaged by alcohol. Deputy Director Yang Kebing said: "As the saying goes, there are four steps to drinking. Starting to drink is good words, and drinking more is grand words. If you drink more, you will be talking nonsense, and in the end you will be silent. This is because alcohol first excites and then inhibits the central nervous system. When alcohol excites the cerebral cortex, people will become talkative. When the excitement reaches a certain level, the central nervous system is inhibited, and people start to talk nonsense and big words.
Some people use drinking and talking big words as a way to relieve stress. Once or twice is allowed, but If you take this method regularly and habitually, it is abnormal, and you are likely to develop alcohol abuse and alcohol dependence, which require hospital treatment." 3. Eat less (injury to the liver and liver. Gastric mucosa) When drinking at the wine table, people often forget to eat and eat food. In this way, most people will drink on an empty stomach. This will not only make people more likely to get drunk, but also cause damage to the liver and Cause some damage to the gastric mucosa.
"When you drink on an empty stomach, the blood absorbs alcohol faster, and the alcohol concentration in the blood is easier to reach a certain value, so it is easier to get drunk." Director Zhao Guoqing said, "Food eaten into the human body Contains protein, fat, fiber, etc., these substances will play a protective role in the gastric mucosa. If you drink on an empty stomach, alcohol will directly damage the gastric wall and damage the gastric mucosa, thereby causing gastritis, stomach pain and other discomforts.