123 15 5-7 days after reporting. Accepting complaints that meet the requirements and informing the complainant; Complaints that do not meet the requirements will not be accepted, and the complainant will be informed of the reasons for not accepting them. The parties can also directly log in to official website to inquire about the progress of the reported information. According to relevant laws and regulations, e-commerce platform operators should follow the principles of openness, fairness and justice, formulate platform service agreements and trading rules, and clarify the rights and obligations of entering and exiting the platform, ensuring the quality of goods and services, protecting consumers' rights and interests, and protecting personal information.

Reporting conditions 123 15:

1, with a clear defendant;

2. There are specific appeal requests, facts and reasons;

3. Belonging to the jurisdiction of the administrative department for industry and commerce; (The jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction covers both functional and territorial aspects);

4. Consumers need to buy, use goods or receive services in their daily consumption.

To sum up, 123 15 is an important task for the State Administration for Industry and Commerce to accept complaints and reports from consumers, mediate disputes over consumers' rights and interests, investigate and deal with economic violations such as infringing consumers' rights and interests, manufacturing and selling fake and shoddy goods, and supervise and manage the market and administrative law enforcement.

Legal basis:

Article 23 of People's Republic of China (PRC) Product Quality Law

Social organizations that safeguard consumers' rights and interests can suggest that the relevant departments should be responsible for handling the product quality problems reflected by consumers and support consumers to sue the people's courts for the damage caused by product quality.