1, actively negotiate and settle with operators;

2. If the settlement is unsuccessful, request the consumer association to mediate;

3. Complain to the relevant administrative department;

4. Arbitration by arbitration institutions.

Handling methods of counterfeiters' complaints:

Although the other party is a counterfeiter, if you are involved in selling fake and shoddy products in the process of business sales, you can only accept the punishment of relevant departments. If the relevant departments punish improperly, they can choose to appeal and safeguard their legitimate rights and interests through legal means.

To sum up, if it is non-food, it is other non-food and health-care products, such as clothing and electronic products. Whether it is product quality or advertising, it is triple compensation, with the lowest 500 yuan.

Legal basis:

Food safety law

Article 148

Consumers who suffer from eating food that does not meet the food safety standards may claim compensation from the operators or producers. The producers and operators who accept the consumer's claim for compensation shall implement the first responsibility system, pay in advance, and shall not shirk; If it is the producer's responsibility, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

In the production of food that does not meet the food safety standards or in the operation of food that is known to fail to meet the food safety standards, consumers can demand compensation from the producers and operators for losses that are ten times the price or three times the loss; If the additional compensation amount is less than 1000 yuan, it is 1000 yuan. However, the labels and instructions of food have the defects of not affecting food safety and not misleading consumers.