The meaning of secretary etiquette

Secretary etiquette refers to the specific behaviors used by secretaries to show friendship and mutual respect, such as shaking hands and greeting.

Etiquette is the general name of etiquette and ceremony.

Etiquette is a variety of customary forms to express respect, congratulations and condolences, such as bowing, shaking hands, laying wreaths and firing salutes.

Ceremony is a set of etiquette with fixed procedures used in formal occasions, such as the welcoming ceremony of the country, the opening ceremony of the conference, and the folk wedding.

2. The characteristics of secretary etiquette

(1) Normality. Secretary etiquette is the norm of people's behavior.

(2) differences. Any country or nation has its own special etiquette.

(3) variability. Etiquette is the product of social development, the times are changing, people's lives are changing, and etiquette will change accordingly.

3. The role of secretary etiquette

For an individual, whether or not to be polite to others is a matter of self-cultivation, and sometimes it involves personal moral standards. For an organization, the proper use of secretary etiquette reflects the management level and personnel quality of the organization.

Its main functions are as follows:

(1) is helpful for interpersonal communication.

In modern society, interpersonal communication is very important. Good manners show self-esteem, respect for others, and emphasize the equal status of both sides.

(2) contribute to career development

Whether individuals or organizations want to make their own career develop, they can't do without the help of others. Appropriate etiquette can create a good scope of cooperation.

Second, the secretary's diplomatic etiquette

The meaning of foreign etiquette

Foreign-related etiquette refers to the internationally accepted etiquette and ceremonies used in foreign exchanges. It has many similarities with the traditional etiquette in China, but there are also many differences.

2. The characteristics of foreign etiquette

Foreign etiquette can also be called international etiquette.

Compared with the traditional etiquette in China, its characteristics are reflected in the following two aspects:

(1) emphasizes respect for individuals and personal privacy.

(2) Emphasize the priority of women.

3. Foreign etiquette principles

(1) neither supercilious nor supercilious, and respect each other.

(2) When in Rome, do as the Romans do and seek common ground while reserving differences.

(3) Ladies first, pay attention to order.

Daily official etiquette

I. Global Development Forum

Appearance usually refers to a person's appearance, including the part of the body that is not covered by clothes.

Instrument refers to a person's overall appearance, including appearance, clothing and accessories.

For a secretary, the basic requirements for gfd are as follows:

Hair should be washed and tidied frequently, without dandruff and oily sweat;

Hairstyles should be neat and beautiful. Men should not wear long hair shawls; Women should not cover their eyes with long hair, and dye their hair carefully.

Keep your face clean and pay special attention to neglected parts such as ears, nostrils, neck and fingernails.

Clothes should be changed and ironed every day.

Second, the correct dress and clothing collocation

Clothing consists of three elements: fabric, style and color.

Dressing is a profound knowledge.

Dress reflects a person's taste and upbringing, and also affects the secretary's work.

Clothing should conform to one's own identity and status, and show the generous, capable, pragmatic and credible style of secretaries.

Here we only discuss the issue of dress from the perspective of etiquette, even if the dress conforms to the principles and methods of identity, image maintenance and etiquette.

Basic principles of dress

The basic principle of dress is the internationally recognized TPO principle:

T(Time) time;

P(Place) position;

O (object) purpose.

You can't ignore the TPO principle when choosing clothes for yourself.

(1) time

There are four seasons in a year, and the clothes in the four seasons are different; A day is divided into day and night, and clothes are different day and night; There are 7 days in a week, 5 days for work and 2 days for rest, and the clothes will be different. It is important to pay special attention to the fact that the clothes worn during work or leisure during the day are quite different from those worn when socializing at night. We should pay more attention to this in our foreign activities.

(2) location

The change of position will also affect the dress. You should wear formal clothes to work, but if you wear formal clothes to casual occasions, it is neither fish nor fowl.

(3) Purpose

The understanding of the purpose can be from two aspects:

On the one hand, it is the purpose of doing things, such as attending talks or presiding over ceremonies;

On the other hand, people hope that the impression conveyed to others through clothing is rigorous, elegant and mature, or unique, casual and naive.

These two aspects will affect the choice of clothing.

2. Dress for formal occasions

Official occasions are serious and pay attention to efficient work.

Therefore, the dress for formal occasions should be concise, bright and suitable for work. As a secretary, different genders should wear different clothes.

Men's dress: Dark suits are the standard dress for formal occasions.

* Single-breasted suits can be unbuttoned; If the buttons are buttoned, only two buttons are buttoned, and only the middle button is buttoned for three buttons.

* Double-breasted suits should not be worn open.

* In summer or tropical areas, you can wear a shirt without a coat.

* The collar and cuffs of shirts must be clean. You must unbutton your shirt collar when you don't wear a tie. The hem of the shirt must be tied in the pants, the cuffs should be buttoned, and the sleeves should not be rolled up.

* Dark suits must be matched with dark socks and leather shoes, while white socks should not be matched with suits.

Women's wear: Suits and skirts are traditional choices.

The color can be dark blue, dark gray, light gray, brown, camel series and so on.

These colors convey the feeling that:

Mature, capable, confident and calm, these are the qualities that professional women should have most.

These colors of coats can also be easily matched with shirts of other colors.

The color of stockings should be close to skin color, and black stockings can only be matched with black skirts.

Please remember that the shorter the skirt, the longer the socks. Skirts must cover socks.

The style of leather shoes should not be too fashionable, and black or the same color as clothing is the best.

Summer clothes should not be too thin, too exposed and too transparent.

At present, the fashion trend of professional clothes is becoming more and more casual, but the appropriate leisure scale is not easy to master.

No matter how it changes, the principle of dressing will not change. Remembering and learning to use this principle will help to deal with various occasions.

3. Casual clothes

Clothing in leisure places pursues comfort and nature. You can wear casual clothes for fitness, shopping, traveling and staying at home.

4. Dress for social occasions

Dress for social occasions should be elegant, beautiful and fashionable.

Men can wear dark suits, tunic suits or "Tang suits" popular in recent years.

Women can wear dresses and short skirts. You can wear a monochrome evening dress or cheongsam to attend dinners, dances, concerts and other activities.

5. Clothing collocation

The choice of jewelry should also follow the TPO principle:

Jewelry worn on formal occasions should be simple, and only one or two pieces can be worn;

Jewelry worn in leisure occasions can highlight personality, novel shape and bright colors;

Jewelry for social occasions should be gorgeous and big jewelry.

Third, make up properly

The purpose of makeup

The purpose of makeup is to highlight the advantages and cover up the disadvantages.

In terms of etiquette, make-up in official occasions is a work need and a performance of dedication; Make-up in social occasions is a kind of respect for the host.

2. The basic proportion of the face

The generally recognized standard face is oval, and the basic proportion of oval face is "three stops and five eyes".

The so-called "three stops" means that from forehead to chin, it is divided into three parts on average, and each part is a stop. From hairline to eyebrows, from eyebrows to nasal tip, from nasal tip to chin.

"Five eyes" refers to the horizontal facial proportion. The distance between the eyes is one eye width, and the hairline from the outer corner of the eye to the side of the face is one eye width. Together with the two eyes, the five eye widths are * * *.

Make-up, to some extent, is to lean the nonstandard face against the standard face. Eyebrows with large curvature can lengthen the face, flat eyebrows can widen the face, curved eyebrows can weaken the edges and corners of the face, and foundation creams with different colors can also change the face, and so on.

3. Choice of skin type and cosmetics

(1) Normal skin

Neutral skin is healthy skin. This kind of skin is smooth and elastic, dry but not greasy, with fine cortex and moderate thickness, which is very rare in adults.

This kind of skin is not picky about cosmetics, and it has a good effect whether it is oil or water.

(2) Dry skin

Dry skin is delicate and transparent, with fine pores. Due to lack of oil or moisture, it is easy to wrinkle, but it is not easy to grow acne. You should choose cosmetics specially formulated for dry skin and choose a moisturizing cream.

(3) oily skin

Because of the exuberant sebum secretion, oily skin appears shiny on the face, especially on the forehead, nose and chin. Large pores, often love to grow acne. Wash your face with water slightly warmer than your skin, several times a day. Wash your face with facial cleanser specially prepared for oily skin. Don't use greasy cosmetics.

(4) Mixed skin

Most Asian women have this skin. Its characteristic is that the forehead, nose and chin are oily, while other parts of the face are dry. In order to protect your skin, you should use a little more skin care oil on the dry skin on your face before using cosmetics.

(5) allergic skin

This kind of skin is easily affected by climate, region, pollen, food and other factors, resulting in redness, swelling, inflammation, allergies and other phenomena. For this kind of skin, you should be very careful when choosing cosmetics. Before using the new brand of cosmetics, you should apply a small piece on the inside of your arm or behind your earlobe. After 24 hours, if there is no allergic phenomenon, you can use it. Don't easily change the brand of skin care products and cosmetics.

4, men's makeup steps

Shaving: First, apply a hot towel, apply shaving cream, wet the beard with a shaving brush in warm water several times to generate foam, and then shave off the beard with a razor. After shaving, foam up with a hot towel.

Wipe it clean. If you stop wearing makeup, apply skin cream to moisturize your face.

Cleansing: Evenly apply cleansing cream to face and massage, then gently wipe off both sides with absorbent cotton or soft paper towels.

Convergence: Apply toner or nutritious honey to cotton pad or palm, and pat on face.

Priming: Apply brown foundation cream to your face to adjust your skin tone, and be sure to be thin and even. The forehead and neck are not enough to avoid creating a "mask" shape.

Cheeks: Use brownish-red rouge to increase blood color, but it must be light, and you don't need to look good.

Eyebrows: Male eyebrows should be thicker to show masculinity. Generally, it is mainly finished, and it is slightly modified according to the original shape to play an adjustment role.

Lip: generally only lip balm is used. If the lip color is pale or the mouth shape is too small, you can make up for it with lip makeup. Brown or skin color lipstick will do.

Stubble: those with thick stubble can be lightly coated with light yellow and neutralized with dark stubble; If you can't cover it, you can simply tick off the stubble with an eyebrow pencil, and then wipe the beard evenly with your hands to reveal the moustache, but the shape and tone must be natural.

Make-up: Sprinkle a little perfume behind your ears to fix your makeup.

5, ladies makeup steps

Cleansing: Use cold cream or facial cleanser suitable for your skin to thoroughly remove facial dirt and grease.

Convergence: pat the toner or emulsion gently on the face, replenish moisture to the skin, soften keratin, make fine wrinkles converge and prevent makeup removal.

Eyebrow trimming: the eyebrows are messy and shapeless, and they are trimmed and pulled according to the face shape.

Thrush: when the face is down and the eyes are up, the part between the forehead and the eyes is called "expression line", which is the best part of eyebrow modeling. Make a vertical line from the lowest end of the nose, make a straight line at the corner of the eye, and extend upward. At this point, the original extension line crosses the eyebrows, which is the ending point of the eyebrows. When the eyebrows are elongated, they should be integrated with the eyebrow shape to ensure nature. Eyebrow makeup should be consistent with eyes and forehead. Don't be thick and tender, don't be thin and outdated, don't trim your eyebrows too thin with big eyes, and draw your eyebrows slightly thicker with small eyes.

Eye shadow: Draw slender lines at the bottom of upper and lower eyelashes with eyeliner. Draw the upper eye as close to the eyelashes as possible, from the corner of the eye to the end of the eye. The lower eyeliner is close to the eyelashes. First, point three points from the end of the eye to the inside of the corner of the eye, and then extend the points with your fingertips to form a beautiful eyeliner.

Moisturizing: choose cream, milk and water to moisturize according to different skin, to prevent dry skin after makeup, but the dosage should be small, so that the skin can breathe.

Priming: Pick a little foundation cream on the forehead, nose, cheeks and chin, and then apply it evenly. Eyelashes, hairline, corners of mouth and neck on both sides of nose and lower eyelid should be evenly smudged, and the skin color should be adjusted.

Lip: first draw the outline of lip line, and then apply it evenly with the selected color. The color difference between lip liner and lipstick is better.

Cheek: Use a small brush to touch a little rouge and smudge from cheek to cheek. Be even and natural, and the boundaries should be integrated.

Make-up: Apply powder lightly on your face, but it must be thin, as if it were something.

Related knowledge: dress instructions

What is popular may not suit you, so don't blindly wear what is popular.

2. Always pay attention to neatness, but if you want to arrange clothes or make up, you should go to the bathroom, not in public, and don't always cut your hair with your fingers.

3. Female secretaries should not have long nails, which is inconvenient and unsanitary.

4. Men's underwear should not be exposed outside the shirt, nor should the belt of women's underwear be exposed outside, and the lines of underwear should not be faintly visible. No matter what kind of clothes you wear, trademarks should not be exposed.

The more grand, serious and formal the occasion, the more appropriate it is to wear dark clothes, and the fabric texture and workmanship should be excellent, and the jewelry should be genuine, and artificial jewelry should not be worn.

6. In foreign countries, if the host indicates the dress code in the invitation letter, it is necessary to dress according to the host's intention.

7. Eastern countries are proud of being old, while western countries are proud of being young. When dealing with people from different countries and nationalities, we should understand each other's mentality and customs, understand each other's dress principles and adjust our clothes.

8. The appearance of any clothing is integrated with people's spirit and manners, and only full spirit and decent behavior can be in harmony with decent clothing. Otherwise, clothing can not set off or even sublimate a person's spiritual temperament, reflecting a person's cultivation quality.

Fourth, daily communication etiquette.

Calling, greeting, introducing and shaking hands are common manners when people meet. When dealing with people, the first impression is very important. Whether you can leave a good impression often depends on your performance within a few tens of seconds after meeting someone.

(1) greetings.

In official activities, people are used to addressing people by professional titles, and generally add positions or titles before surnames.

In international communication, men are generally called Mr.; For women, unmarried people are called "miss", and for women wearing wedding rings (on the ring finger of their left hand), they can be called "madam"; For women with uncertain marital status, the most appropriate address is "Ms", and it is also acceptable to call them "Miss" (don't call them "Mrs" just because they are old, if the other party is not married, such a address will make the other party feel unhappy). Those who have a doctorate can be called "doctors".

(2) greetings.

This is the simplest and most commonly used etiquette. Nodding and smiling are greetings. The order of greetings is: big, middle, small, and men pay New Year greetings first.

(3) shake hands.

In order to express congratulations, sympathy and encouragement, we often need to shake hands.

In formal activities, the order of shaking hands is: the person with high status, the old man, the person with high status, the lady and the host reach out first, and so on. People with low status, people with low status and male guests should also hold hands in time, otherwise, the other party will feel embarrassed.

At home, we are used to letting the party who needs more respect reach out first.

Internationally, especially recently, this order has become less important, and it doesn't matter who reaches out first. This is a new change in etiquette, which deserves attention.

When shaking hands, look at each other, don't waver, and don't look at others. Shake hands moderately, only for a few seconds, don't shake hands up and down, and don't shake hands for a long time (the opposite sex only talks about couples shaking hands for a long time)

Sometimes it is necessary to take pictures in foreign-related occasions, so don't let go of your hand quickly.

You should take off your gloves when shaking hands. Women should also take off their gloves, unless the gloves they wear match the clothes and are an integral part of them.

Japanese people are used to bowing, some Arabs are used to touching their chests, and Thais are used to putting their hands together. We should respect their habits.

The customs and habits of different countries vary greatly. A secretary who knows this better can be a better adviser to the leader.

(4) Introduction.

In foreign activities, introduction is a common etiquette and an indispensable etiquette for strangers to get to know each other.

Introduction can be divided into self-introduction and others' introduction:

The basic contents of self-introduction include: name, position (official occasion) or relationship with the host (social occasion).

When introducing others: first of all, we should know whether the two parties introduced have the desire or necessity to know each other. Generally speaking, there is no need to introduce the different identities and status of both parties.

When introducing others: pay attention to the order of introduction, that is, first introduce men to women, young people to the elderly, and low positions to high positions to show respect for the latter.

In official activities, the principle of giving priority to women is generally not considered, but identity and status are the first choice factors.

2. Business card etiquette

With the development of society, business cards have become one of the indispensable tools in social communication. Business cards are mainly used to introduce themselves and establish contacts, and can also be used as simple courtesy letters to express congratulations, thanks, farewell and condolences. Business cards are valued by people because they record a lot of information.

When receiving foreign guests, especially those from Japan and South Korea, it is an inevitable etiquette to exchange business cards when meeting.

1) format business card.

(1) Common business card specifications are 9cmX5.5cm and 10cmX7cm.

(2) There are two types of business card typesetting: vertical and horizontal.

(3) When arranged horizontally, the upper left corner is generally the employer and department, the middle is the name and position, and the lower right corner is the mailing address, telephone number and postal code.

(4) Arrange vertically. Write the company and department where you work in the upper right corner, the name and position in the middle, and the mailing address, telephone number and postal code in the lower left corner.

2) Placement of business cards

(1) Carry-on business cards in places where they are easy to take out, such as coat pockets of clothes.

(2) Generally speaking, it is best to put business cards in a special card case or card holder.

(3) Store other people's business cards in a special business card book, which is respectful and easy to find.

3) Exchange business cards

(1) Hold the top of the business card with both hands, face the other side, raise your hands to the height of your chest, and say, "This is my business card, please give me more advice".

(2) When accepting business cards, you should also be respectful and hold them with both hands. Be sure to read it carefully after receiving it, and you can ask if you don't understand it. Sometimes you can consciously repeat each other's names and positions to show your admiration.

(3) Never pick up a business card with one hand and put it in your pocket or on the table without looking.

(4) If you want to put your business card on the table, you can't press anything on it.

(5) If you exchange business cards with many people at a time, and they are all new friends, you'd better exchange them according to the seating order, and remember each other's position and name to prevent mistakes.

4) Ask for a business card

When asking for a business card from others, don't ask directly, but implicitly ask the other person's name, company, address, telephone number, etc. For example, "Mr. XX, Miss XX, I would like to ask your advice in the future. How can I find you? " "Mr. and Ms. XX, how can I contact you in the future? :"。 If the other person is willing, he will definitely give you a business card.

3. Etiquette of visiting an appointment

(1) make an appointment

In modern society, it is an established rule to make an appointment before visiting, so try not to be an uninvited guest.

(2) Preparation before the visit

The success rate of "coming prepared" will be much greater than that of casual visits.

The better preparation, the smoother the visit and negotiation.

First of all, we should prepare the background materials and related documents.

Secondly, we should be mentally prepared.

Third, we should get ready for clothes.

(3) keep an appointment

The principle of punctuality. Punctuality is one of the most basic qualities of foreign-related personnel.

Foreign-related secretaries should know more about the customs and habits of the interviewees and avoid communication obstacles when visiting.

Restrain your words and deeds. Whether it is a business visit or a private visit, you should pay attention to your words and deeds, behave appropriately but not prudently, focus on your eyes without wandering, have a moderate tone but not too high, and have a clear topic without being shy.

When visiting on official business, you should first greet the person in charge of reception, give your company and name and the name of the interviewee, and then wait quietly and patiently for the interview.

When waiting for an interview in the reception room: don't laugh and curse, and don't point fingers at the layout of the reception room. Sit down according to the arrangement of the receptionist and wait quietly.

(4) Leave in time

If you want to be a guest, leaving in time is one of the main points. This action shows understanding and respect for the host, and also reflects our work efficiency and self-cultivation.

4. Etiquette of conversation

(1) Language and Theme Selection

In foreign communication, the choice of language is particular.

In official activities, we need to use the language of our country to show the dignity of national sovereignty.

In unofficial business activities: you can use the internationally accepted language or the language that both parties understand, or equip translators.

The choice of topic is not only a matter of skill and etiquette, but sometimes it can even become a political issue, leading to diplomatic disputes, so be careful.

The following topics should be avoided:

(1) Political topics.

② Personal privacy issues.

3 criticize others.

4 vulgar and obscene topics.

(2) Attitude of conversation

In foreign exchanges, we will always find that there are many differences in views and methods of dealing with problems between the two sides.

On the conversation attitude, it is manifested in the following aspects:

(1) Sincere and frank.

2 clear and straightforward.

③ Adhere to the principle.

(3) Voice and tone

In foreign-related work, the secretary should pay special attention to controlling his own volume. People in China generally speak louder. But in international etiquette, speaking in a moderate voice is considered cultivated.

The so-called moderation: it is based on the premise of being able to listen clearly without affecting others, and the volume is relatively low in China.

In addition, tone is very important:

On the one hand, the tone should reflect politeness and use more modest words and honorifics;

On the other hand, no matter how big and famous the other company is, our own side should be neither humble nor supercilious, neither humble nor supercilious, so that we lose our personality and national dignity.

(4) the listener's politeness

As a listener, he is relatively passive.

The audience should learn to get useful information from the conversation.

As a listener, you should communicate with the speaker visually and echo in language.