In life, if you find fake and shoddy goods or false propaganda, and the quality of the goods is unqualified, you can call 123 15 to complain to the industrial and commercial departments, but not all goods can complain through 123 15, because some goods are managed by specific departments, so the handling methods are different. 123 13 is the special number for the State Tobacco Monopoly Bureau to accept the supervision report of the national tobacco monopoly products market. When we find illegal tobacco production and operation, we can call 123 13 to make a complaint.

1. What is 123 13? 123 13 is the national unified telephone number for complaints, reports and consultation in the tobacco industry. 123 13 is the special number for the State Tobacco Monopoly Bureau to accept the supervision report of the national tobacco monopoly products market. The hotline "123 13" is positioned as a public service in tobacco monopoly administration. Its main function is to receive reports from the public about illegal production and operation of tobacco monopoly products, answer inquiries about tobacco monopoly laws, regulations and policies, and better safeguard the interests of the state and consumers. If citizens find problems such as illegal sales of tobacco products, please call the "123 13" tobacco complaint hotline in time to safeguard their legitimate rights and interests.

Ii. Scope of service 123 13

(a) Reports on illegal activities involving the production, sale and transportation of tobacco products;

(two) complaints involving monopoly administrative law enforcement, cigarette business services, tobacco production and purchase, and staff behavior;

(three) opinions and suggestions on the business departments to perform their duties, procedures and services;

(four) other consulting matters related to monopoly management, cigarette management and tobacco production and operation.

Third, the method of reporting tobacco companies.

1, tobacco industry supervision report telephone number 123 13.

2. 12345, mayor's hotline.

3, online media hotline, if there is a big illegal behavior, can be exposed.

4. The service hours of 123 13 are12313, which is a 24-hour complaint hotline. During working hours, real-time manual answering; After working hours, the "123 13" hotline service platform system automatically records messages and answers them. Weekends and legal holidays are not included in working hours. Complaints and reports should generally be settled within 10 working days from the date of acceptance. Under any of the following circumstances, with the approval of the relevant person in charge, the processing period may be appropriately extended:

(1) The matters are complex and involve multiple subjects;

(2) It is difficult to investigate and verify;

(three) the need for professional appraisal;

(four) other need to extend the processing time limit.

Verb (abbreviation of verb) 123 13 Matters needing attention in complaint.

(1) Conditions for accepting complaints and reports

1, object of complaint and illegal act;

2. The "123 13" hotline accepting institution of the object of complaint or illegal act within the administrative area.

(2) Refusal to accept

1, involving the production and operation of "two cigarettes";

2, the object of complaint or illegal behavior;

3, according to the law through administrative reconsideration, litigation, arbitration and other legal channels;

4. If it has been accepted or is being handled, the complainant shall make the same appeal to the higher authorities of the accepting institution and the organizer within the prescribed time limit. In order to facilitate investigation and verification, complaints, consultations and suggestions are not confidential. If the caller does not provide clear personal information, it will not be accepted.

The intransitive verb 123 13 will report the results to the reporter according to the procedure requirements after the inquiry and verification.

7. The communication expenses arising from the charge of 123 13 shall be borne by the caller and calculated according to the local telephone charging standard. The provincial bureau (company) shall bear the long-distance charges incurred by callers accessing the provincial bureau (company). 123 13 is a complaint hotline dedicated to tobacco. It is convenient for the people to report the illegal production and operation of tobacco, and at the same time, it is more convenient to provide tobacco monopoly publicity and consulting services to the public, effectively maintaining the order of tobacco monopoly market.

Legal basis:

Article 19 of the Tobacco Monopoly Law: Cigarettes, cigars and packaged cut tobacco must apply for trademark registration. Without approval and registration, it may not be produced or sold. It is forbidden to produce and sell tobacco products that counterfeit the registered trademarks of others.

"Regulations for the Implementation of the Tobacco Monopoly Law of People's Republic of China (PRC)" Article 50 Units and individuals who have rendered meritorious service in reporting illegal cases of tobacco monopoly shall be rewarded.