Online shopping has become a very popular shopping method. You can buy goods home without leaving home. But if we buy fake goods, how do we protect our rights and interests? The handling method is as follows:

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1. Keep valid evidence. If you find that what you purchased is fake, the first step is to collect evidence, use a camera to take photos of the product from all angles, and also have chat records with the merchant in case you make a complaint.

2. Ask the merchant to return the goods or compensate you. If the merchant provides a refund without reason within 7 days, but does not offer 3-for-1 counterfeit products or third-party quality inspection, then the merchant will be required to refund the money and bear the shipping costs; if the merchant participates in the 3-for-1 counterfeit policy, then the merchant will be required to except In addition to the refund, the merchant will also be required to pay twice the actual price paid for the goods, and bear the logistics costs of the goods involved; if the merchant participates in third-party quality inspection, the merchant will be required to compensate twice the amount paid for the goods. And bear the logistics costs.

3. Complain to the shopping platform. If the above returns or compensation and the merchant cannot reach an agreement, you can file a complaint against the merchant. You need to submit various evidence when making a complaint. The platform service staff will make a ruling based on the evidence provided by both parties.

4. Complain to the Consumer Protection Association. If the decision made by the platform does not achieve the results you want, it is recommended to file a complaint with the Consumer Protection Association. You can complain to the merchant and the platform together. The merchant is complained because it sells fake goods, and the platform is complained because of its poor supervision.