The provincial tobacco complaint center is responsible for the unified management of complaints in the province. Provide one-stop service for cigarette retail customers, cigarette consumers and tobacco farmers, including reception at the front desk, feedback at the back desk, service tracking all reports and complaints, consultation and suggestions, etc.
Channels for accepting reports and complaints: The Provincial Tobacco Reporting and Complaint Center has established a one-stop reporting and complaint management mechanism in the province through channels such as 123 13 reporting telephone and 400 160 123 tobacco extranet.
Acceptance scope of reports and complaints: reports, complaints, consultations and suggestions of cigarette retail customers, cigarette consumers, tobacco farmers and industry employees on tobacco-related illegal activities such as monopoly management, cigarette marketing, logistics and distribution, tobacco production and acquisition.
Shaanxi Tobacco Monopoly Bureau was established in September 1984, and Shaanxi Tobacco Company was established in July 1984. 1985, Shaanxi Tobacco Company was formally established and renamed as China Tobacco Corporation. In 2003, industry and commerce were separated, and in 2007, the parent-subsidiary company system was reformed. According to the Tobacco Monopoly Law of People's Republic of China (PRC), the system of "unified leadership, vertical management and monopoly" is implemented, which is responsible for tobacco monopoly administration, tobacco agriculture and commerce in Yunnan.
Now it administers 1 1 prefecture-level tobacco monopoly bureaus (companies) and 106 county-level tobacco monopoly bureaus (branches), with 857 employees1person. In 20 16, the province planted 342,000 mu of tobacco leaves, purchased 924,000 tons, distributed in 6 cities and 25 counties (districts), with 0.9 million tobacco farmers/kloc. * * * Cigarette retailers146,000 people, accounting for 0.38% of the resident population. In 20 16, the province sold 1450900 boxes of cigarettes, with an average price of 265 12 yuan per box. National key brand cigarette sales 107 1 10,000 boxes, accounting for 73.5438+0%.
Under the leadership of the State Tobacco Monopoly Bureau and the Shaanxi Provincial Party Committee and the provincial government, Shaanxi Tobacco Monopoly Bureau (the company) has always adhered to the legislative purpose of tobacco monopoly, "ensuring the national fiscal revenue and safeguarding the interests of consumers", and has made great efforts and hard work, from the "three no situations" in which enterprises at all levels generally have no funds, no facilities and no office space to more than 14 tobacco commercial assets, especially in the last five years. The development of tobacco industry in Shaanxi Province is in step with the economic and social development in Shaanxi Province, and the tax profit has increased from 3.4 billion yuan in 2009 to 65.438+0.0427 billion yuan in 2065.438+06. Fiscal revenue turned over increased from 2.85 billion yuan to 7.536 billion yuan.
The telephone number for reporting tobacco companies breaking the law is 123 13. 123 13 is the special number for the State Tobacco Monopoly Bureau to accept the supervision report of the national tobacco monopoly products market. The main function is to accept the public's report on illegal production and operation of tobacco monopoly products, answer the tobacco monopoly laws, regulations and policies, and better safeguard the interests of the state and consumers.
The opening of "123 13" has effectively safeguarded the interests of the state and consumers, facilitated all kinds of people inside and outside the industry to report illegal production and operation of tobacco monopoly products, and more conveniently provided publicity and consultation services for the public on tobacco monopoly laws and regulations.
On February 27th, 20 12, the State Tobacco Monopoly Bureau issued a notice to further standardize the use of telephone numbers for the supervision of the "123 13" tobacco monopoly products market, strengthen the management of telephone numbers and give full play to its service and supervision role.
Departments of tobacco companies:
China Tobacco Corporation has six offices (not juxtaposed with the office of Monopoly Bureau), including office, comprehensive planning department, financial accounting department, production management department, science and technology department and administration department, and six professional companies, including China Tobacco Production and Marketing Company, China Tobacco Sales Company, China Tobacco Materials Company, China Tobacco Machinery Company, China Cigarette Filter Material Company and China Tobacco Import and Export Company.
China Tobacco Corporation has established provincial tobacco companies in all provinces, autonomous regions and municipalities directly under the Central Government. Provincial tobacco companies may, according to the needs of business development, set up local (city) and county-level tobacco companies within their respective jurisdictions.
Legal basis:
Article 19 of the Tobacco Monopoly Law: Cigarettes, cigars and packaged cut tobacco must apply for trademark registration. Without approval and registration, it may not be produced or sold. It is forbidden to produce and sell tobacco products that counterfeit the registered trademarks of others.
"Regulations for the Implementation of the Tobacco Monopoly Law of People's Republic of China (PRC)" Article 50 Units and individuals who have rendered meritorious service in reporting illegal cases of tobacco monopoly shall be rewarded.