How can the intelligent 4 phone find sales leads and better meet customer needs, so as to quickly reach the closing strategy? Tracking customer service in time to improve sales performance

Many small enterprises understand the importance of changing sales leads, but many times, enterprises do not participate in effective sales processes. Surprisingly, some enterprises are not interested in potential customers. According to a study by Harvard Business Review, 23% of enterprises have never followed up online sales leads. Another 24% of enterprises follow up these sales leads. Nearly 5% of the enterprises surveyed either failed to follow up the online sales leads, or their sales representatives took too long to follow up the customers. When following up on leads and prospects, you need to master some best practices. Experienced marketers to understand how to follow up leads and why to follow up leads to maximize conversion rate. Find leads and close the deal

Respond to online leads in time

According to HBR's research, it is seven times more likely to follow up with customers within one hour after obtaining leads than companies waiting for more than one hour. Follow-up within an hour also makes your product 6 times more likely to get a leading qualification than a company waiting for more than 24 hours. Obviously, it is worthwhile to respond quickly and maintain communication. Respond quickly to potential customers

It may be more valuable to follow up within the first five minutes. Such a time limit may be difficult for small and medium-sized enterprises, but with the exception of any sales representative you hire, using Smart 4 telephone communication can be a cost-effective way to quickly respond to potential customers and turn them into paying customers.

"If it is a self-media platform that has just left a message or paid attention to you, such as website messages, public WeChat fans, etc., you need your sales representative to follow up as soon as possible." It is best to do it within five minutes. If this is your own potential customer, please follow up every few days, and then if the customer doesn't respond, he will continue to follow up every few weeks. "

suppose you own a local sandwich shop, and someone sends you a message on social media at 1 am asking if you have gluten-free bread, because they want to have lunch today, but they are allergic to gluten. It is very important to respond within the next hour or two. Potential customers

If you are a B2B company, such as a digital marketing agency, the same concept applies. It is very important to reply to those customers who contact you quickly. If the customer doesn't give feedback for a short time after replying on the Internet platform, maybe the customer is busy with other things, or doesn't open your reply all the time. At this time, you can set aside some time to get his latest contact information through the third-party search and query platform, such as trademark query website, industrial and commercial query platform, Baidu, today's headlines and other search websites. Get his contact number, send a text message to the customer, and leave the company's 4 number, so that the customer can call at any time without being busy. However, if you want to follow up the online sales leads and have no reply, please continue to follow up regularly.

from now on, you should have a good understanding of time intervals. If the customer does not reply, please follow up after one week. After that, follow up in two weeks. I will add his contact information to the address book, and make him your Tik Tok friend, micro-vision friend and Weibo fan, thinking that you have a customer's address book on your mobile phone, and these social networking platforms will automatically push each other to make you friends and continue to show it in front of them in the form of social media platforms. You'll be surprised how many customers come back in a year or two. Change communication to promote the transaction

Suggestion: "Change the communication mode and change the communication information, you can switch multiple communication modes, because if the potential customer doesn't respond to a media or information, you can try different methods again.