This question involves two systems. Once you understand it clearly, you will know the technical requirements of the IT operation and maintenance service desk. One system is the work scope of the operation and maintenance department, and the other system is the responsibilities and skill requirements of the operation and maintenance position.
Understanding the scope of work involved in the operation and maintenance department can better respond to various emergencies that the service desk may face and how to transfer work order requirements. Judging from the experience of operation and maintenance practice, only by possessing the necessary skills and quality requirements for operation and maintenance positions can we calmly solve problems and promote the efficient operation of work in an orderly manner.
The IT operation and maintenance service desk is not just a simple transfer interface and transfer requirements. The knowledge system behind this position is very complicated. Just like the charging window or drug window in a hospital, it usually looks like very simple charging, printing or ordering medicine work. It seems to be step-by-step and extremely simple, but in fact everyone is a professional, and non-professionals are not competent. In addition to daily work, the window also needs to handle various emergencies (refunds and drug refunds, drug review, etc.).
As above, the following lists the work scope of the operation and maintenance department and the responsibilities of the operation and maintenance position.
Infrastructure operation and maintenance:
1) Basic operation and maintenance: including computer room power supply and distribution system, computer room UPS system, computer room air conditioning system, computer room weak current system, fire protection system, etc.;
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2) Hardware facilities: such as server equipment, security equipment, storage equipment, terminal equipment, etc.;
3) Network environment: LAN, Internet, network lines, routers, switches, load balancing Equipment, etc.;
4) Basic software: including operating system, database system, middleware, etc.
2. Application system operation and maintenance: refers to the purpose of correcting errors hidden in the software after the business application system is put into use, or to improve the adaptability and reliability of the application system software and to improve the application system functions.
3. Information resource operation and maintenance: Establish various management systems for data operation and maintenance, standardize operation and maintenance business processes, and effectively carry out operation monitoring and maintenance, fault diagnosis and elimination, data backup and recovery, archiving and Retrieval, etc., to ensure the normal operation of the database and ensure the sustainable and stable operation of the information system.
4. System security operation and maintenance: Be able to estimate possible threats in advance and formulate preventive measures to prevent deliberate or accidental damage to networks, hardware and files, prevent deliberate misuse of software and hardware, and prevent information theft. Protect data correctly and provide disaster recovery and other content. Including physical security, operational security, information security and personnel security.
Operation and Maintenance Engineer Job Description:
Job Responsibilities: 1. Responsible for the launch of business products, and continuous iterative optimization, solving feedback technical problems, and ensuring efficient operation of the system 2. Targeting the business Features, capable of skillfully deploying, configuring, and optimizing commonly used Internet-related technologies. 3. Participate in the construction of operation and maintenance system, apply system performance analysis and architecture optimization, and promote the construction of operation and maintenance automation. 4. Optimize business resource utilization and reduce costs. 5. Responsible for maintaining close communication and collaboration with relevant technical and business colleagues to jointly achieve department goals.
Qualifications: 1. Bachelor degree or above, computer-related major, more than 5 years of experience in Internet product operation and maintenance 2. Proficient in Linux operating system, familiar with microservice architecture and container technology, and able to understand common Internet-related Technical proficiency in deployment, configuration, and optimization 3. Have basic knowledge of servers, networks, storage, and operating systems, have clear ideas, be good at thinking, and be able to analyze and solve problems independently 4. Master nginx, redis, RabbitMQ, zookeeper, mysql, Hadoop, and docker Configuration and use of software 5. Master jenkins, git, and ELK tools, and have rich experience in software operations and commands.