the item has not been received. The buyer did not receive the item after payment.
the items are obviously inconsistent. The goods received by the buyer after payment are significantly different from the expectations.
unauthorized use. The buyer's credit card number has been stolen or used fraudulently. The refund must be made within the prescribed time limit in accordance with the rules of the credit card organization.
after receiving the refund, if you want to check the status of the refund, or just want to know the details of this process, please visit the PayPal mediation center.
the refund method of credit card payment through PayPal.
the buyer's credit card company, merchant bank, customer service, seller, and the buyer apply to the credit card company for refund.
the buyer's credit card company informs PayPal's merchant bank of the refund, and deducts the corresponding amount from PayPal.
PayPal temporarily freezes the funds related to the refund in the seller's PayPal account.
PayPal immediately sends an email to the seller, asking them to provide additional information to dispute the refund.
refund and seller.
sellers who accept credit card payment bear the risk of receiving a refund. Most sellers calculate the potential loss of returning orders in the transaction cost.
refund and PayPal.
in fact, all refunds are made outside the PayPal system.
3. Recommend a mediation center.
if there is a problem, and the customer tells you that they want to start returning the order, please ask the customer to raise a dispute in the PayPal mediation center. Through this process, it is possible for buyers and sellers to resolve disputes in PayPal.
4. Return Rules
Clear return/refund rules are provided. Publish the return rules on the auction login items or websites.
after receiving the refund, if you want to check the status of the refund, or just want to know the details of this process, please go to the PayPal mediation center.
5. Prevent common application for compensation for returning the bill:
Sometimes buyers will return the bill prematurely. You can provide buyers with realistic and reasonable delivery dates to avoid this situation. In addition, you can also send a package with a tracking number and signature confirmation as proof that the item has been sent.
in addition, you can consider buying postal insurance, so that you can get compensation after the package is lost.
the item did not meet the buyer's expectations.
if customers are disappointed, they may also ask for a refund. Please be sure to describe the item as accurately as possible. You can add clear pictures, and if necessary, explain the size, so that buyers can fully understand the products.
the item is damaged.
even if your return rule states that once the goods are sold, they will not be returned, the credit card company may still allow customers to return the defective goods. Buying insurance when mailing items helps to reduce losses.