In order to better implement the "seven no-nos" and "four disclosures" principles of the China Banking Regulatory Commission, our bank has set up a complaint hotline at the head office and branch levels to specifically accept unreasonable loan conditions and unreasonable charges. Complaints and reports of problems.

The complaint telephone number of the head office is: 010-84378164

The complaint telephone number of the Credit Card Center is: 010-63767199

The complaint telephone number of Kunming Branch: 0871-3565009

About Minsheng Bank

1. Minsheng Bank is a joint-stock commercial bank. Minsheng Bank’s A shares were publicly listed on the Shanghai Stock Exchange on December 19, 2000, and Minsheng Bank’s H shares were listed on the Shanghai Stock Exchange on December 19, 2009. It was listed on the Hong Kong Stock Exchange on March 26. Minsheng Bank was established on January 12, 1996. The word "people's livelihood" first appeared in "Zuo Zhuan·Xuan Gong Twelve Years". It is said that "people's livelihood depends on diligence, and diligence will not lead to poverty." The "people" here means the common people. The explanation of "people's livelihood" in "Cihai" is "people's livelihood", which is a word with humanistic thoughts and humanistic care. There is obviously a kind of popular feeling permeated in the discourse context. “In modern society, people’s livelihood, democracy, and civil rights depend on each other. The foundation of people’s livelihood has also evolved from the original means of production and living to an overall form of life, cultural model, citizen spirit, etc., which has both material needs and spiritual characteristics. "The so-called people's livelihood, from the perspective of human rights, means people's full right to survival and universal development.

2. Minsheng Bank is a joint-stock commercial bank. Minsheng Bank’s A shares were publicly listed on the Shanghai Stock Exchange on December 19, 2000, and Minsheng Bank’s H shares were listed on the Hong Kong Stock Exchange on November 26, 2009. Listed on the exchange. Ranked 251st on the Fortune Global 500 list in 2018. Minsheng Bank has always adhered to the principle of "running a bank according to rules, running a bank in a down-to-earth manner, and using your brains to run a bank." In 2005, Minsheng Bank began to plan the reform of the corporate business organizational structure and implement centralized management of the company's business; in 2007, Minsheng Bank officially decided to comprehensively launch the reform of the corporate business division system; in 2009, the Board of Directors of Minsheng Bank revised the five-year development outline and proposed It has established a new strategic positioning: to be a bank for private enterprises, a bank for small and micro enterprises and a bank for high-end customers. In 2010, Minsheng Bank continued to promote the implementation of the new strategy, the bank's business developed healthily, reform and innovation advanced in an orderly manner, and the growth model accelerated the transformation.