Solutions after a commercial bank credit card is stolen:

1. Report the loss. No matter how you discover that your credit card has been stolen, the first step is to call the bank's customer service number immediately to report the loss. In fact, reporting the loss is the most important, so that you can enjoy the lost card protection service launched by the bank.

2. Check the money at the ATM machine. After reporting the loss, you do not need to replace the card first. Instead, you can go to the nearest ATM machine to find out the balance of your ICBC credit card. At the same time, this is also the most favorable evidence to later prove that the card is with you and your location, because the bank can Retrieval of your inquiry records and videos can prove that you were not at the scene of the crime at that moment, and that you also had the card with you.

3. Ask the bank to provide important documents. Find a location with a fax machine, use the fax machine phone to call customer service again, and ask customer service to help you fax two important documents. "Account Inquiry Statement" and "Additional Instructions for Non-Personal Transactions".

4. Report the crime. Usually when you report a crime to an ordinary police station, they will not accept it and will pass the blame on each other. The card owner can report the crime directly to the JC Bureau of the card issuance center in the city where the card was applied for. If you do not know the area to which the card belongs, you can call customer service and ask him to provide you with the location. The purpose of reporting a case is to help you add evidence to the bank's chargeback application process and increase the possibility of a successful chargeback application.